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Final Bill From Eircom

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  • 17-09-2013 7:22pm
    #1
    susieq1
    Registered Users Posts: 3 ✭


    Recently switched from eircom to sky and received our final bill which had the standard exit fee, which I am not objecting to. 

    However we had reported a fault with our eircom netopia router at the end of July, so we had no broadband/internet connection at this stage. But they are still insisting on charging us for the broadband/internet service until the end of August,even though I had the fault logged with them.

    I don't mind paying for a service that I received, but they will not check my internet usage to confirm that I had no usage during the period.

    So I am paying for a service I did not receive.


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  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    susieq1 wrote: »
    Recently switched from eircom to sky and received our final bill which had the standard exit fee, which I am not objecting to. 

    However we had reported a fault with our eircom netopia router at the end of July, so we had no broadband/internet connection at this stage. But they are still insisting on charging us for the broadband/internet service until the end of August,even though I had the fault logged with them.

    I don't mind paying for a service that I received, but they will not check my internet usage to confirm that I had no usage during the period.

    So I am paying for a service I did not receive.

    Hi susieq1


    Please PM me your account details and I'll look into this for you.


    Thanks


    Al


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