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eFibre Kilbelin Abbey Newbridge

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  • 19-09-2013 2:00pm
    #1
    pistolpetes11
    Moderators, Science, Health & Environment Moderators Posts: 7,146 Mod ✭✭✭✭


    Hi Folks , 

    Hoping someone can help me out here , 

    Ive being checking away most days since our New Fibre Cab was installed to see if we were live yet ,

    Anyway there on Tuesday I typed in my address without the house number by mistake and noticed there was a load of houses in the estate enabled 

    Was showing 1 of 59 when I put in Kilbelin Abbey , there is 68 houses in the estate I think,

    Anyway I went through the check from one to 68 and every house is available bar 50-59,

    There is only one cabinet in the estate as its a new estate (5-6 years old), but I just text the builder there now to make sure

    Is this just a mistake as there is house further away from the cabinet than mine and they seem to be enabled ?

    If it is just a mistake then how do we go about getting it sorted , and if there is an issue , again how do we go about getting it sorted ?

    Thanks for your time !


«1

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  • Options
    #2
    pistolpetes11
    Moderators, Science, Health & Environment Moderators Posts: 7,146 Mod ✭✭✭✭pistolpetes11


    Anyone Home ?


  • Options
    #3
    pistolpetes11
    Moderators, Science, Health & Environment Moderators Posts: 7,146 Mod ✭✭✭✭pistolpetes11


    So , any update ..........................


  • Options
    #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    pistolpetes11 wrote: »
    So , any update ..........................
    Hi pistolpetes11

    Can you PM me with your full address or tel no: so I can look into that for you.

    Thanks, Mark


  • Options
    #5
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    pistolpetes11 wrote: »
    Hi Folks , 

    Hoping someone can help me out here , 

    Ive being checking away most days since our New Fibre Cab was installed to see if we were live yet ,

    Anyway there on Tuesday I typed in my address without the house number by mistake and noticed there was a load of houses in the estate enabled 

    Was showing 1 of 59 when I put in Kilbelin Abbey , there is 68 houses in the estate I think,

    Anyway I went through the check from one to 68 and every house is available bar 50-59,

    There is only one cabinet in the estate as its a new estate (5-6 years old), but I just text the builder there now to make sure

    Is this just a mistake as there is house further away from the cabinet than mine and they seem to be enabled ?

    If it is just a mistake then how do we go about getting it sorted , and if there is an issue , again how do we go about getting it sorted ?

    Thanks for your time !
    Hi pistolpetes11

    I got your PM and I checked the estate. Our systems show that up to 49 is showing as connected updated on the system.

    I was unable to get any indication as to when the situation may change and if or when the service will be available at the address.

    Mark


  • Options
    #6
    pistolpetes11
    Moderators, Science, Health & Environment Moderators Posts: 7,146 Mod ✭✭✭✭pistolpetes11


    eircom: Mark wrote: »
    pistolpetes11 wrote: »
    Hi Folks , 

    Hoping someone can help me out here , 

    Ive being checking away most days since our New Fibre Cab was installed to see if we were live yet ,

    Anyway there on Tuesday I typed in my address without the house number by mistake and noticed there was a load of houses in the estate enabled 

    Was showing 1 of 59 when I put in Kilbelin Abbey , there is 68 houses in the estate I think,

    Anyway I went through the check from one to 68 and every house is available bar 50-59,

    There is only one cabinet in the estate as its a new estate (5-6 years old), but I just text the builder there now to make sure

    Is this just a mistake as there is house further away from the cabinet than mine and they seem to be enabled ?

    If it is just a mistake then how do we go about getting it sorted , and if there is an issue , again how do we go about getting it sorted ?

    Thanks for your time !
    Hi pistolpetes11

    I got your PM and I checked the estate. Our systems show that up to 49 is showing as connected updated on the system.

    I was unable to get any indication as to when the situation may change and if or when the service will be available at the address.

    Mark
    Hi Mark , 

    It seems only the 50's were missed , Im hoping and presume this was some sort of mistake , 

    The the image attached 

    61 K A can get the service , Who can I speak with that will advise me more on the situation , customer service on the phone dont know , neither does the online chat


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    #7
    pistolpetes11
    Moderators, Science, Health & Environment Moderators Posts: 7,146 Mod ✭✭✭✭pistolpetes11


    Hi Mark , 

    Any update on this for me please ?

    Thanks

    Peter


  • Options
    #8
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    pistolpetes11 wrote: »
    Hi Mark , 

    Any update on this for me please ?

    Thanks

    Peter
    Hi Peter,

    We have had a number of similar queries from customers. Which we have sent to the efibre networks department

    In some cases where one address out of 20 is not qualifying for the efibre service.

    The response we get and have to advise customers is:

    "the efibre service is not guaranteed to any address, there are network, cabling and distance issues that can affect availability. There can individual factors for each address and the networks team investigated and stated the service is not available at the address".

    Operations have informed me that it's not possible to check every customers request to the specific reasons as to why the service is not available.

    I really do understand how vague the response is however all we can say is that although we have no news indication as to if or when the efibre service may be available regarding your address and those few in the estate as yet. Work is continually ongoing if you want to check back with us for an update in a few months.

    Thanks, Mark


  • Options
    #9
    pistolpetes11
    Moderators, Science, Health & Environment Moderators Posts: 7,146 Mod ✭✭✭✭pistolpetes11


    eircom: Mark wrote: »
    pistolpetes11 wrote: »
    Hi Mark , 

    Any update on this for me please ?

    Thanks

    Peter
    Hi Peter,

    We have had a number of similar queries from customers. Which we have sent to the efibre networks department

    In some cases where one address out of 20 is not qualifying for the efibre service.

    The response we get and have to advise customers is:

    "the efibre service is not guaranteed to any address, there are network, cabling and distance issues that can affect availability. There can individual factors for each address and the networks team investigated and stated the service is not available at the address".

    Operations have informed me that it's not possible to check every customers request to the specific reasons as to why the service is not available.

    I really do understand how vague the response is however all we can say is that although we have no news indication as to if or when the efibre service may be available regarding your address and those few in the estate as yet. Work is continually ongoing if you want to check back with us for an update in a few months.

    Thanks, Mark
    Well Mark ,

    A few months have passed , 

    Speaking to CC on the phone a few weeks ago told me that my estate is not actually enabled and the map is wrong but it should be in December or maybe the new year , 

    Have you any more info for me please ? 

    My PS4 needs more bandwidth !!!


  • Options
    #10
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    pistolpetes11 wrote: »
    eircom: Mark wrote: »
    pistolpetes11 wrote: »
    Hi Mark , 

    Any update on this for me please ?

    Thanks

    Peter
    Hi Peter,

    We have had a number of similar queries from customers. Which we have sent to the efibre networks department

    In some cases where one address out of 20 is not qualifying for the efibre service.

    The response we get and have to advise customers is:

    "the efibre service is not guaranteed to any address, there are network, cabling and distance issues that can affect availability. There can individual factors for each address and the networks team investigated and stated the service is not available at the address".

    Operations have informed me that it's not possible to check every customers request to the specific reasons as to why the service is not available.

    I really do understand how vague the response is however all we can say is that although we have no news indication as to if or when the efibre service may be available regarding your address and those few in the estate as yet. Work is continually ongoing if you want to check back with us for an update in a few months.

    Thanks, Mark
    Well Mark ,

    A few months have passed , 

    Speaking to CC on the phone a few weeks ago told me that my estate is not actually enabled and the map is wrong but it should be in December or maybe the new year , 

    Have you any more info for me please ? 

    My PS4 needs more bandwidth !!!

    I'm afraid we have no updates on this.

    We have no roll out plans or lead times on when address are being upgraded to eFibre unfortunately.
    Your exchange has been enabled however your address is not enabled as of yet. Eircom will contact you when it's available to order in your area.

    Sorry for all inconvenience caused.

    Thanks

    Tracey  


  • Options
    #11
    pistolpetes11
    Moderators, Science, Health & Environment Moderators Posts: 7,146 Mod ✭✭✭✭pistolpetes11


    Ok 4 Months on and Im still trying to find out what the situation is with eFibre for my house , 

    I was in Neighbours this morning and they have it , Can you give me a straight answer as to when it will be available in my house a few doors down or why it is not available in my home,

    Is there anything that can be done on my end , Can I get a new line ran in ? 

    Can I get a third party to fix the problem 

    What are my options please .


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    #12
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    pistolpetes11 wrote: »
    Ok 4 Months on and Im still trying to find out what the situation is with eFibre for my house , 

    I was in Neighbours this morning and they have it , Can you give me a straight answer as to when it will be available in my house a few doors down or why it is not available in my home,

    Is there anything that can be done on my end , Can I get a new line ran in ? 

    Can I get a third party to fix the problem 

    What are my options please .
    Hi pistolpetes11

    Please PM me your address or landline number and I'll look into this further for you,

    Many thanks

    Al


  • Options
    #13
    pistolpetes11
    Moderators, Science, Health & Environment Moderators Posts: 7,146 Mod ✭✭✭✭pistolpetes11


    eircom: Alan wrote: »
    pistolpetes11 wrote: »
    Ok 4 Months on and Im still trying to find out what the situation is with eFibre for my house , 

    I was in Neighbours this morning and they have it , Can you give me a straight answer as to when it will be available in my house a few doors down or why it is not available in my home,

    Is there anything that can be done on my end , Can I get a new line ran in ? 

    Can I get a third party to fix the problem 

    What are my options please .
    Hi pistolpetes11

    Please PM me your address or landline number and I'll look into this further for you,

    Many thanks

    Al
    PM sent , Spoke to an Engineer at the cabinet today who cant see any reason why I am being told I cant avail of the service .


  • Options
    #14
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    pistolpetes11 wrote: »
    eircom: Alan wrote: »
    pistolpetes11 wrote: »
    Ok 4 Months on and Im still trying to find out what the situation is with eFibre for my house , 

    I was in Neighbours this morning and they have it , Can you give me a straight answer as to when it will be available in my house a few doors down or why it is not available in my home,

    Is there anything that can be done on my end , Can I get a new line ran in ? 

    Can I get a third party to fix the problem 

    What are my options please .
    Hi pistolpetes11

    Please PM me your address or landline number and I'll look into this further for you,

    Many thanks

    Al
    PM sent , Spoke to an Engineer at the cabinet today who cant see any reason why I am being told I cant avail of the service .
    Thanks pistolpetes11

    Al


  • Options
    #15
    pistolpetes11
    Moderators, Science, Health & Environment Moderators Posts: 7,146 Mod ✭✭✭✭pistolpetes11


    Hi Alan , 

    Have your heard anything back on this yet ? 

    Thanks 


  • Options
    #16
    pistolpetes11
    Moderators, Science, Health & Environment Moderators Posts: 7,146 Mod ✭✭✭✭pistolpetes11


    Hi Alan , 

    I sent you a PM earlier , just wondering if you have anything back on this for me yet ?

    Thanks 

    Peter


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    #17
    Flat.Eric82
    Registered Users Posts: 6 ✭Flat.Eric82


    Hi Pete,

    I am only a few doors up from you and I have contacted eircom numerous times about efibre and they have whitewashed me with the same line"not guaranteed".  I've asked for the engineers report as to why I cannot get access despite over 90% of the houses in the estate with access. They denied my requests and have been awful to deal with. I've stayed loyal to eircom over the last few years (despite better deals from rivals) all in the promise that efibre was coming . Now they are simply ignoring the problem and offering no solutions! 


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    #18
    pistolpetes11
    Moderators, Science, Health & Environment Moderators Posts: 7,146 Mod ✭✭✭✭pistolpetes11


    Hi Eric , 

    Alan was in touch via PM and he has been onto operations about the issue and is trying to get a resolution , Im on a crappy 1MB now with the brilliant WiMax , makes working from home a nightmare , sometime I would be quicker driving to where ever I need to send a file and dropping it in .

    Alan Knows and understands I am in desperate need of the service , Ive put it to the them I would at this stage be willing to pay for a 3rd party to provide me a report as to what the problem is and how I ( Now we ) can go about resolving the issue.

    Keep an eye in here as Il be reporting back when he does get back to me , I expect to hear something on Monday morning .

    Pete


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    #19
    Flat.Eric82
    Registered Users Posts: 6 ✭Flat.Eric82


    Hi Pete,

    Good stuff. I had been wanting to post a message for a while as I had been following your progress over the last while with eircom. I just couldn't believe that they would not explain why and how all houses could not be connected considering it is a new estate and the distance from the exchange. To make matters worse was the fact that they were hiding behind the "not guaranteed" line. I just hope they can supply us with more detail and or get an engineer back out to the exchange to fix it. 


  • Options
    #20
    pistolpetes11
    Moderators, Science, Health & Environment Moderators Posts: 7,146 Mod ✭✭✭✭pistolpetes11


    Flat.Eric82 wrote: »
    Hi Pete,

    Good stuff. I had been wanting to post a message for a while as I had been following your progress over the last while with eircom. I just couldn't believe that they would not explain why and how all houses could not be connected considering it is a new estate and the distance from the exchange. To make matters worse was the fact that they were hiding behind the "not guaranteed" line. I just hope they can supply us with more detail and or get an engineer back out to the exchange to fix it. 
    Hi Alan , Just checking in on this ,

    Thanks 

    Peter


  • Options
    #21
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    pistolpetes11 wrote: »
    Hi Alan , 

    Have your heard anything back on this yet ? 

    Thanks 
    HI pistolpetes11

    I'm afraid I have no further update however I have been informed that I can expect an update from operations within the next few days.

    Thanks

    Al


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    #22
    pistolpetes11
    Moderators, Science, Health & Environment Moderators Posts: 7,146 Mod ✭✭✭✭pistolpetes11


    eircom: Alan wrote: »
    pistolpetes11 wrote: »
    Hi Alan , 

    Have your heard anything back on this yet ? 

    Thanks 
    HI pistolpetes11

    I'm afraid I have no further update however I have been informed that I can expect an update from operations within the next few days.

    Thanks

    Al
    Hi AL ,

    Thanks for that , 

    Il be in touch on Friday to check for an update,

    Peter


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    #23
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    pistolpetes11 wrote: »
    eircom: Alan wrote: »
    pistolpetes11 wrote: »
    Hi Alan , 

    Have your heard anything back on this yet ? 

    Thanks 
    HI pistolpetes11

    I'm afraid I have no further update however I have been informed that I can expect an update from operations within the next few days.

    Thanks

    Al
    Hi AL ,

    Thanks for that , 

    Il be in touch on Friday to check for an update,

    Peter
    No worries Peter,

    Talk to you then

    Al


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    #24
    pistolpetes11
    Moderators, Science, Health & Environment Moderators Posts: 7,146 Mod ✭✭✭✭pistolpetes11


    eircom: Alan wrote: »
    pistolpetes11 wrote: »
    eircom: Alan wrote: »
    pistolpetes11 wrote: »
    Hi Alan , 

    Have your heard anything back on this yet ? 

    Thanks 
    HI pistolpetes11

    I'm afraid I have no further update however I have been informed that I can expect an update from operations within the next few days.

    Thanks

    Al
    Hi AL ,

    Thanks for that , 

    Il be in touch on Friday to check for an update,

    Peter
    No worries Peter,

    Talk to you then

    Al
    Hi Alan , 

    Just checking in on this ?

    Thanks 

    Peter


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    #25
    pistolpetes11
    Moderators, Science, Health & Environment Moderators Posts: 7,146 Mod ✭✭✭✭pistolpetes11


    Hi Alan , 

    Just checking back in on this again ,

    Thanks

    Peter


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    #26
    pistolpetes11
    Moderators, Science, Health & Environment Moderators Posts: 7,146 Mod ✭✭✭✭pistolpetes11


    Do you ever get the feeling that your talking to yourself ???

    Alan , Any update ?


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    #27
    jasper1
    Registered Users Posts: 16 ✭jasper1


    Pistolpetes11, Flat.Eric82
    Sometimes the address checker and the line checker can be out of sequence. Did you check if your telephone number qualifies for efibre?

    jasper1 


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    #28
    pistolpetes11
    Moderators, Science, Health & Environment Moderators Posts: 7,146 Mod ✭✭✭✭pistolpetes11


    jasper1 wrote: »
    Pistolpetes11, Flat.Eric82
    Sometimes the address checker and the line checker can be out of sequence. Did you check if your telephone number qualifies for efibre?

    jasper1 
    Il out do that , 

    I rang up Eircom a couple of weeks ago , order a new number , received nothing , not a peep , So I go onto customer support this evening and they tell me my new number is enabled for eFibre !

    Ordering its up as we speak 


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    #29
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    pistolpetes11 wrote: »
    Hi Alan , 

    Have your heard anything back on this yet ? 

    Thanks 
    Hi pistolpetes11

    I have good news, I've been actively chasing this up and have finally been assured that efibre is now available to you, can you PM me a mobile number for you and we will discuss this further?

    Al


  • Options
    #30
    pistolpetes11
    Moderators, Science, Health & Environment Moderators Posts: 7,146 Mod ✭✭✭✭pistolpetes11


    eircom: Alan wrote: »
    pistolpetes11 wrote: »
    Hi Alan , 

    Have your heard anything back on this yet ? 

    Thanks 
    Hi pistolpetes11

    I have good news, I've been actively chasing this up and have finally been assured that efibre is now available to you, can you PM me a mobile number for you and we will discuss this further?

    Al
    Sending the PM now 


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    #31
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    pistolpetes11 wrote: »
    eircom: Alan wrote: »
    pistolpetes11 wrote: »
    Hi Alan , 

    Have your heard anything back on this yet ? 

    Thanks 
    Hi pistolpetes11

    I have good news, I've been actively chasing this up and have finally been assured that efibre is now available to you, can you PM me a mobile number for you and we will discuss this further?

    Al
    Sending the PM now 
    Hi pistolpetes11

    Thanks for taking my call

    Al


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