dormant account

kerryman75

Hi,
I recently discovered a deposit book which has a sum of money in an account which was opened by my grandparents. the last transaction took place on the 12/1/1981. 

I went to my local branch where i met a very helpful coustomer service lady who told me she could not find the account on the system. She told me the money was unrecoverable.

I find this hard to understand that i have the deposit book with the balance and the account number and the money cant be accessed.

Is this true??

thank you

Ken

Bank of Ireland: Sean

kerryman75 wrote: »

Hi,
I recently discovered a deposit book which has a sum of money in an account which was opened by my grandparents. the last transaction took place on the 12/1/1981. 

I went to my local branch where i met a very helpful coustomer service lady who told me she could not find the account on the system. She told me the money was unrecoverable.

I find this hard to understand that i have the deposit book with the balance and the account number and the money cant be accessed.

Is this true??

thank you

Ken

Hi Ken,

Thank you for contacting Bank of Ireland.

When an account is closed due to non activity and there is still a remaining balance, the funds are transferred to the National Treasury Management  Agency.  You need to contact the branch the account was opened in directly.  They will be able to check and see what happened to the account and explain how you can retrieve the funds.

You can find the contact details for our branches here.

Thanks

Seán

kerryman75

Bank of Ireland: Sean wrote: »

kerryman75 wrote: »

Hi,
I recently discovered a deposit book which has a sum of money in an account which was opened by my grandparents. the last transaction took place on the 12/1/1981. 

I went to my local branch where i met a very helpful coustomer service lady who told me she could not find the account on the system. She told me the money was unrecoverable.

I find this hard to understand that i have the deposit book with the balance and the account number and the money cant be accessed.

Is this true??

thank you

Ken

Hi Ken,

Thank you for contacting Bank of Ireland.

When an account is closed due to non activity and there is still a remaining balance, the funds are transferred to the National Treasury Management  Agency.  You need to contact the branch the account was opened in directly.  They will be able to check and see what happened to the account and explain how you can retrieve the funds.

You can find the contact details for our branches here.

Thanks

Seán

Thanks for the reply Sean,

I did go into the same branch but the customer service desk staff member told me she could not find any records on the system, in fairness she spent some time looking.

she explained that before the NTMA was setup the dormant funds were difficult to trace.

There has to be a paper trail somewhere.

Thanks,

Ken

Bank of Ireland: Sean

kerryman75 wrote: »

Bank of Ireland: Sean wrote: »

kerryman75 wrote: »

Hi,
I recently discovered a deposit book which has a sum of money in an account which was opened by my grandparents. the last transaction took place on the 12/1/1981. 

I went to my local branch where i met a very helpful coustomer service lady who told me she could not find the account on the system. She told me the money was unrecoverable.

I find this hard to understand that i have the deposit book with the balance and the account number and the money cant be accessed.

Is this true??

thank you

Ken

Hi Ken,

Thank you for contacting Bank of Ireland.

When an account is closed due to non activity and there is still a remaining balance, the funds are transferred to the National Treasury Management  Agency.  You need to contact the branch the account was opened in directly.  They will be able to check and see what happened to the account and explain how you can retrieve the funds.

You can find the contact details for our branches here.

Thanks

Seán

Thanks for the reply Sean,

I did go into the same branch but the customer service desk staff member told me she could not find any records on the system, in fairness she spent some time looking.

she explained that before the NTMA was setup the dormant funds were difficult to trace.

There has to be a paper trail somewhere.

Thanks,

Ken

Hi Ken,

We should be able to trace it for you, if you contact your branch a representative will be happy to send this query off for you.

Thanks

Seán

kerryman75

Thanks sean