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Rent Allowance - Big problem

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  • 25-09-2013 9:26am
    #1
    Igor2155
    Registered Users Posts: 147 ✭✭


    Hi

    I'm entitled to receive a rent supplement (and my mom) but they needed a bank details (both of us) so I gave them. The problem was that I gave wrong account number and they only could send money to my mom account, I was waiting 3 months (and I sent correct one details of my bank) and I got money only for this month ! Could you tell me how it's possible?


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    #2
    The_Conductor
    Moderators, Society & Culture Moderators Posts: 32,285 Mod ✭✭✭✭The_Conductor


    Sounds like they may have made the payments into the incorrect account, seeing as you gave them inaccurate details- and updated their systems with the correct account number when you gave the correct details to them.

    If they have made the payment to the incorrect account- or indeed, if the payment bounced- it could be the end of the year before their accounts are reconciled, and perhaps the money may never reappear- if it was paid into an incorrect account.

    Normal circumstances are that arrears are not paid. Seeing as they supposedly paid the previous 3 months- I'd suggest chasing it with them- but I wouldn't hold out any hope of getting it resolved in an expeditious manner.


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    #3
    Moonbeam
    Moderators, Education Moderators, Society & Culture Moderators Posts: 18,953 Mod ✭✭✭✭Moonbeam


    Just ring them we had a few issues with one of my tenants moving their claim and I spoke directly to the social welfare office who were useful to be on the phone.


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