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Tesco Mobile incompetence

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  • 01-10-2013 6:50pm
    #1
    Fred Swanson
    Closed Accounts Posts: 21,730 ✭✭✭✭


    This post has been deleted.


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    #2
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    The first thing I would do is wait until tomorrow to see the reply from the PM you sent on the talk to....forum.


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    #3
    Fred Swanson
    Closed Accounts Posts: 21,730 ✭✭✭✭Fred Swanson


    This post has been deleted.


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    #4
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    Sorry! It was just a suggestion based on what was known.


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    #5
    Fred Swanson
    Closed Accounts Posts: 21,730 ✭✭✭✭Fred Swanson


    This post has been deleted.


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    #6
    wmpdd3
    Registered Users Posts: 9,624 ✭✭✭wmpdd3


    Seems very long alright, my port took 24hrs.

    Could it be the case that they have the wrong Sim or phone number for the destened port. Was this number given over the phone to Tesco mobile, maybe the number was entered incorrectly.

    What happens when you ring your number?


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    #7
    Fred Swanson
    Closed Accounts Posts: 21,730 ✭✭✭✭Fred Swanson


    This post has been deleted.


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    #8
    matt-dublin
    Registered Users Posts: 4,468 ✭✭✭matt-dublin


    have you tried calling them yourself and troubleshooting with them?

    it sounds like the port from O2 to TM is stuck?


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    #9
    Fred Swanson
    Closed Accounts Posts: 21,730 ✭✭✭✭Fred Swanson


    This post has been deleted.


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    #10
    wmpdd3
    Registered Users Posts: 9,624 ✭✭✭wmpdd3


    I didn't realise an assistant handled it all for you, never mind my post, I did it over the phone.

    Deed looks like the port is stuck on the Tesco side, looks like o2 did their bit.


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    #11
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Fred Swanson wrote: »
    This post has been deleted.

    This appears to the best option open to you now. It really doesn't matter where the port action failed, you engaged with Tesco to coordinate the port, so they should sort it out.


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    #12
    Mr. Incognito
    Registered Users Posts: 9,798 ✭✭✭Mr. Incognito


    Most contracts have a cooling off period if you want to cancel


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    #13
    Fred Swanson
    Closed Accounts Posts: 21,730 ✭✭✭✭Fred Swanson


    This post has been deleted.


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    #14
    wmpdd3
    Registered Users Posts: 9,624 ✭✭✭wmpdd3


    Oh, rookie mistake, that used to happen 10 years ago when I worked in a mobile shop, always at the weekend when the poor customer was left with nothing only to turn up at the shop door Monday morning threatening cancelling of their contract, and rightly so.

    Tesco mobile should have checked the sim in your possession 1st thing when you called them, not doing that is a simple error. Make a formal complaint.


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