part set

rbrb

i have a hkc alarm and in part set shock sensors are not working i have eng code any help thanks

altor

rbrb wrote: »

i have a hkc alarm and in part set shock sensors are not working i have eng code any help thanks

Are the sensors omitted in partset?

Enter engineering, go to zone menu, zone options and go to the zone the sensors are installed on. Does it say partset A or B yes in there? If so put it to no by pressing no.

rbrb

no the zones are not omitted the reed side are working but the shock is not but only in part set

altor

rbrb wrote: »

no the zones are not omitted the reed side are working but the shock is not but only in part set

Sometimes the reeds are installed on one zone and the shocks on another.
Can you walk test the zone to confirm if the shock and reed are the same zone.

Walk test zones.

rbrb

there are on the same zone i have just looked at the keypad and its showing the gross fault but not ring the bell but works on full set

altor

rbrb wrote: »

there are on the same zone i have just looked at the keypad and its showing the gross fault but not ring the bell but works on full set

Can you down power the control panel. Mains and battery and then test again.