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Service Outage Tramore

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  • 04-10-2013 2:19pm
    #1
    Sully
    Moderators, Education Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 24,056 Mod ✭✭✭✭


    Hi
    Is there a BB outage in Tramore? Both myself (UTV) and a friend in a different part of the town (Eircom) have no service most of yesterday and all today. Reported line fault last night but heard nothing yet and was hoping it would be looked out before the weekend otherwise we wont have service until Monday.

    Thanks


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  • Options
    #2
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    Sully wrote: »
    Hi
    Is there a BB outage in Tramore? Both myself (UTV) and a friend in a different part of the town (Eircom) have no service most of yesterday and all today. Reported line fault last night but heard nothing yet and was hoping it would be looked out before the weekend otherwise we wont have service until Monday.

    Thanks

    Hi Sully,

    I'm afraid we've had no reports logged for any outages in the area. A fault can take up to 3 working days to repair and unfortunately we have no control over this or ways of speeding it up.



    Thanks

    Tracey


  • Options
    #3
    Sully
    Moderators, Education Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 24,056 Mod ✭✭✭✭Sully


    Does that indicate my report of a line fault wasn't logged? Shame the engineers finish at 4 on a Friday!


  • Options
    #4
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    Sully wrote: »
    Does that indicate my report of a line fault wasn't logged? Shame the engineers finish at 4 on a Friday!
    No that wouldn't indicate your fault was not logged. We just don't have an outage logged for your area.

    If you reported the fault over the phone, it is logged and a ref number is generated. If you wish to get an update on it, you can call 1901 (option 3 and 1)

    Thanks

    Tracey


  • Options
    #5
    Sully
    Moderators, Education Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 24,056 Mod ✭✭✭✭Sully


    eircom: Tracey wrote: »
    No that wouldn't indicate your fault was not logged. We just don't have an outage logged for your area.

    If you reported the fault over the phone, it is logged and a ref number is generated. If you wish to get an update on it, you can call 1901 (option 3 and 1)

    Thanks

    Tracey

    Sound but I assume that update option applies to eircom customers only?:)

    Cheers!


  • Options
    #6
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    Sully wrote: »
    eircom: Tracey wrote: »
    No that wouldn't indicate your fault was not logged. We just don't have an outage logged for your area.

    If you reported the fault over the phone, it is logged and a ref number is generated. If you wish to get an update on it, you can call 1901 (option 3 and 1)

    Thanks

    Tracey

    Sound but I assume that update option applies to eircom customers only?:)

    Cheers!

    No problem, yes it would I'm afraid.

    Tracey


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