Broken power button.

Duff

Hey guys,

The power/lock button is broke on my 5. My warranty is up at the end of this month so I want to get it fixed. Would I be correct in saying that I can go up to the Apple store in Belfast and get it fixed for free?

Cheers.

karbonkoncepts

just ring apple and they will send you out a new one by courier and the courier will take away the old one, the power button is a known defect with the 5 along with the volume buttons, just had mine replaced for the second time in a year last week.. its a great service

guil

karbonkoncepts wrote: »

just ring apple and they will send you out a new one by courier and the courier will take away the old one, the power button is a known defect with the 5 along with the volume buttons, just had mine replaced for the second time in a year last week.. its a great service

You're forgetting the little fact that you have to provide a credit or debit card to put a hold of €500/€600 and pay €29 for the service as well.

It's only free if you send yours back first but you should have a replacement by the same day next week. If the op is close to Belfast it would be a much better option to get it replaced. Think you might have to book an appointment with them first so ring the store to be sure.

Duff

Thanks for the replies guys. I don't have a credit card unfortunately so the courier is out of the question I guess. I'm in Dundalk, so Belfast is only 40mins from me. I'll give them a ring tomorrow so.

guil

Apple cover the courier costs but if you don't have a cc. They send a box and prepaid envelope for ups. You box the phone and ring ups to collect it.

I got a 5 replaced this week. Was collected Wednesday afternoon last week and I had the replacement by 12 this Tuesday.

Duff

Hmm, I might to the prepaid UPS version so. Although I don't know how I'll live without a smartphone for a week! ha. I just ring up Apple so to request a repair?

guil

Yeah you can ring them or go support.apple.com and chat with someone there to get the repair started

prf

Correct me if I'm wrong,but under the consumer laws in Ireland is the retailer not responsible for the warranty work in this case?

guil

prf wrote: »

Correct me if I'm wrong,but under the consumer laws in Ireland is the retailer not responsible for the warranty work in this case?

Yes but apple will also replace it under the manufacturers warranty. Given the choice would you rather be 1 week or 2+ weeks without the phone?

diograis

is there any reason they could find that would allow them not to repair it or send out a new one? I think they're not repairing mine on cosmetic grounds, the pictures they sent me won't show up so I have to check it tomorrow. I'll be gutted, seeing as everyone's getting theirs looked after!

diograis

OSI wrote: »

I would imagine if you sent them one that has obviously had physical damage (been dropped, knocked etc) they'd argue that it's no longer their problem.

thought as much, it has a scrape on it! I'm going to be cheeky to customer service and chance my arm, wish me luck

kensutz

diograis wrote: »

thought as much, it has a scrape on it! I'm going to be cheeky to customer service and chance my arm, wish me luck

Don't worry, they can see the picture that you were sent too.

diograis

kensutz wrote: »

Don't worry, they can see the picture that you were sent too.

well i cant, wish they would share it with me

kensutz

Have you been sent an email with an attachment? If you get in touch with AppleCare they may be able to resend the pic to you.

diograis

effort? ill just call them and end up it getting sent back, not the end of the world really. Thanks though!