Laptop showing connection but will not connect

Tawny Owl

Hi I have a Toshiba Laptop running windows 7, I was having terrible problems connecting to the internet,I changed the Modem and had Eircom out to check the line and that's fine, My supplier is Vodafone and they have checked the old and new modem and then checked the phone line.I open Google and it just keeps searching and will not log onto the site, I am able to surf the net with the computer in safe mode, but as soon as I come out of that I can't access email or this Boards site,in task Manager it shows I have a number of sites open when I shut them down they reopen I think this is the reason I can't access the net.

I am hoping you can suggest a way to solve this do I have a virus on the Laptop,I have done a scan in safe mode but after deleting some unwanted visitors it is still the same, I am not Tech minded so do I need to leave it into someone.

200motels

Tawny Owl wrote: »

Hi I have a Toshiba Laptop running windows 7, I was having terrible problems connecting to the internet,I changed the Modem and had Eircom out to check the line and that's fine, My supplier is Vodafone and they have checked the old and new modem and then checked the phone line.I open Google and it just keeps searching and will not log onto the site, I am able to surf the net with the computer in safe mode, but as soon as I come out of that I can't access email or this Boards site,in task Manager it shows I have a number of sites open when I shut them down they reopen I think this is the reason I can't access the net.

I am hoping you can suggest a way to solve this do I have a virus on the Laptop,I have done a scan in safe mode but after deleting some unwanted visitors it is still the same, I am not Tech minded so do I need to leave it into someone.

What browser are you using? Is the same thing happening when you use different browsers? Have you tried a system restore to a time when it worked.

Tawny Owl

I was using Chrome, but I have changed to Firefox just before I did the full new scan,I have tried to restore, something is holding it back from communicating with the router.

200motels

Tawny Owl wrote: »

I was using Chrome, but I have changed to Firefox just before I did the full new scan,I have tried to restore, something is holding it back from communicating with the router.

Have you tried to connect to the router with a cable instead of wifi?

Tawny Owl

200motels wrote: »

Have you tried to connect to the router with a cable instead of wifi?

Using my mobile to upload this reply yes I tried a cable still wont connect.

200motels

Tawny Owl wrote: »

Using my mobile to upload this reply yes I tried a cable still wont connect.

Strange one, and as you said it works in safe mode with networking, press the windows button and R and type msconfig in the box that comes up and press OK, go to services, tick the box hide all Microsoft services, your then left with all other services, disable them all and restart and see will you connect to router.

Tawny Owl

I was talking to a friend who may think McAffe or other AV might be still loaded from when I bought the computer, I will try this tonight as I am only able to get onto Boards.ie durning working hours on my work computer, a bit odd trying it at night from the mobile, Thanks anyway so far for the tips I will keep you updated how I get on, and in the long run it may help someone else.

MarkR

You can run msconfig from the run command. Choose to stop everything in the startup, and see does that help. If it does, figure out what was blocking it.

Tawny Owl

MarkR wrote: »

You can run msconfig from the run command. Choose to stop everything in the startup, and see does that help. If it does, figure out what was blocking it.

Thanks I will try this had the same advice from post before so hopefully it will work.;)

Tawny Owl

:eek: Up and running again from my Laptop, I only hope it keeps going, many thanks to 200motels and MarkR, and above all my Brother in laws cousin,we were told to down load a couple of programs and then delete the router from the computer, and then reload the router number again, all working again :D:D:D:D:D:D.

Thanks lads.

200motels

Tawny Owl wrote: »

:eek: Up and running again from my Laptop, I only hope it keeps going, many thanks to 200motels and MarkR, and above all my Brother in laws cousin,we were told to down load a couple of programs and then delete the router from the computer, and then reload the router number again, all working again :D:D:D:D:D:D.

Thanks lads.

I'm glad your up and running.

Tawny Owl

Still running so I reckon we are sorted.

Cheers

Tawny Owl.:D