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Getting out of UPC contract.

  • 07-10-2013 7:23pm
    #1
    richierichballs
    Closed Accounts Posts: 833 ✭✭✭


    Hi guys, has anyone ever had any luck with this?

    Basically my mother got a call to the house offering horizon in which she agreed too. Unfortunately due to the mountain of technical issues and glitches it has been left to me to deal with.

    The wifi signal from the horizon box drops out every 10-15mins, as a computer science student in my final year this makes it impossible to get any work done. As I have to reset the box every time this happens.

    Having spoken to upc's technical support countless times (after waiting on hold for on average half an hour,) a solution does not seem to be available to our issues.

    After getting the go ahead from my mother and again being on hold another half an hour, I eventually spoke to someone and explained we wanted out of the contract. After seeking legal advise, we where informed that this was a case of "denial of service," and we are entitled to walk away from the contract.

    Has anyone ever had any luck with this?


Comments

  • #2
    WildCardDoW
    Registered Users, Registered Users 2 Posts: 847 ✭✭✭WildCardDoW


    Might be better asked in Consumer Issues! They'll jump all over this there, ha!


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