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Confused by bill

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  • 08-10-2013 8:59am
    #1
    GoldFour4
    Moderators, Sports Moderators Posts: 4,994 Mod ✭✭✭✭


    Hey there. Quick question. I ordered a bundle in August and ended up cancelling it the next day, it was well without my fallout period (or whatever it's called). However today I received a bill from eircom for a small amount of money. I'm thinking that this s just a small service charge for the period I had ordered the bundle and that I won't be expecting any other bills after this? 


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    #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    malistheman wrote: »
    Hey there. Quick question. I ordered a bundle in August and ended up cancelling it the next day, it was well without my fallout period (or whatever it's called). However today I received a bill from eircom for a small amount of money. I'm thinking that this s just a small service charge for the period I had ordered the bundle and that I won't be expecting any other bills after this? 
    Hi malistheman

    Can you send a private message with the account number and I can look into that for you.

    Mark


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    #3
    GoldFour4
    Moderators, Sports Moderators Posts: 4,994 Mod ✭✭✭✭GoldFour4


    Any chance ye could get back to me on this? No reply after I confirmed my account number and name and address


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    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    malistheman wrote: »
    Any chance ye could get back to me on this? No reply after I confirmed my account number and name and address
    HI malistheman

    Apologies for the delay in getting back to you. I'll double check this now and get back to you very shortly.

    Thanks

    Al


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    #5
    GoldFour4
    Moderators, Sports Moderators Posts: 4,994 Mod ✭✭✭✭GoldFour4


    eircom: Alan wrote: »
    malistheman wrote: »
    Any chance ye could get back to me on this? No reply after I confirmed my account number and name and address
    HI malistheman

    Apologies for the delay in getting back to you. I'll double check this now and get back to you very shortly.

    Thanks

    Al
    Thanks Alan


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    #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    malistheman wrote: »
    eircom: Alan wrote: »
    malistheman wrote: »
    Any chance ye could get back to me on this? No reply after I confirmed my account number and name and address
    HI malistheman

    Apologies for the delay in getting back to you. I'll double check this now and get back to you very shortly.

    Thanks

    Al
    Thanks Alan
    No worries malistheman

    Thanks for taking my call on this. I will be back in touch with you as soon as I have more information.

    Thanks

    Al


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    #7
    GoldFour4
    Moderators, Sports Moderators Posts: 4,994 Mod ✭✭✭✭GoldFour4


    Guys just an update on this. I'm still getting bills from Eircom, all of them are in credit but it's still a bit of a nuisance to be still getting them.


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    #8
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    malistheman wrote: »
    Guys just an update on this. I'm still getting bills from Eircom, all of them are in credit but it's still a bit of a nuisance to be still getting them.
    Hi mailstheman

    Real sorry about the delay in getting back to you. What we have found is the eFiber was ceased but talk aspect of the account  was not closed off which is the reason you are still receiving bills. I have now sent this off to a manager and will get back to you as soon as I have an update.

    Thanks
    Ash


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    #9
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Hi  [font=Times New Roman", "serif]malistheman[/font]
     
    I have spoke to our cancellations department and they have now ceased the talk aspect of the account and the account in full.
     
    Apologies for the delays in this.
     
    Ash


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    #10
    GoldFour4
    Moderators, Sports Moderators Posts: 4,994 Mod ✭✭✭✭GoldFour4


    Perfect, thanks!


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    #11
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    malistheman wrote: »
    Perfect, thanks!
    No Problem maiistheman
    let us know if you have any further issue.
    Happy Christmas.
    Tony


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