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will eircom ever get their act together or would i be better moving to a different br

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  • 09-10-2013 1:25pm
    #1
    bido
    Registered Users Posts: 384 ✭✭


    Have to type quickly otherwise connection is gone .has been like this for about three weeks.


Comments

  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    bido wrote: »
    Have to type quickly otherwise connection is gone .has been like this for about three weeks.
    HI bido

    Have you contacted broadband technical support for technical assistance with this yet? They can be contacted on 1890260260.

    If you would like to PM me your account details I'll look into this and do my best to help.

    Thanks

    Al


  • Options
    #3
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    bido wrote: »
    Have to type quickly otherwise connection is gone .has been like this for about three weeks.
    Hi Bido

    I can there is a case logged on this issue (reference 11933831)

    This has been assigned to a technical crew (line technician) and should be resolved within the next 24 hours.

    Thanks

    Al


  • Options
    #4
    bido
    Registered Users Posts: 384 ✭✭bido


    eircom: Alan wrote: »
    bido wrote: »
    Have to type quickly otherwise connection is gone .has been like this for about three weeks.
    Hi Bido

    I can there is a case logged on this issue (reference 11933831)

    This has been assigned to a technical crew (line technician) and should be resolved within the next 24 hours.

    Thanks

    Al
    Line technician arrived today spent a lot of thie fixing the problem. This evening still the same problem.Why do I have to pay for this rubbish service. I am not paying the latest bill cut it off or leave it on makes no difference .


  • Options
    #5
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    bido wrote: »
    eircom: Alan wrote: »
    bido wrote: »
    Have to type quickly otherwise connection is gone .has been like this for about three weeks.
    Hi Bido

    I can there is a case logged on this issue (reference 11933831)

    This has been assigned to a technical crew (line technician) and should be resolved within the next 24 hours.

    Thanks

    Al
    Line technician arrived today spent a lot of thie fixing the problem. This evening still the same problem.Why do I have to pay for this rubbish service. I am not paying the latest bill cut it off or leave it on makes no difference .
    Hi bido

    I've tested the line again and I can see that the issue with the line is indeed resolved however there does seem to be some existant interference (which can be easily resolved).


    It's usually the way the modem and phone are connected or possible faulty equipment.
     
    Please run a speed test to establish what speed you’re running at and then plug the modem directly to your socket (eliminating any phone connection) and run the same test.
     
    If the speed improves whilst the modem is plugged directly to the socket then that shows the issues are a result of the current set up you have.
     
    To ensure an accurate set up and eradicate interference please try this link for further advice on connecting your equipment accordingly to eliminate interference: http://bit.ly/PIBDSK
     
    If the advice provided in the link I added does not help please contact eircom broadband technical support on 1890260260 (option 0).

    Thanks

    Al


  • Options
    #6
    bido
    Registered Users Posts: 384 ✭✭bido


    eircom: Alan wrote: »
    bido wrote: »
    eircom: Alan wrote: »
    bido wrote: »
    Have to type quickly otherwise connection is gone .has been like this for about three weeks.
    Hi Bido

    I can there is a case logged on this issue (reference 11933831)

    This has been assigned to a technical crew (line technician) and should be resolved within the next 24 hours.

    Thanks

    Al
    Line technician arrived today spent a lot of thie fixing the problem. This evening still the same problem.Why do I have to pay for this rubbish service. I am not paying the latest bill cut it off or leave it on makes no difference .
    Hi bido

    I've tested the line again and I can see that the issue with the line is indeed resolved however there does seem to be some existant interference (which can be easily resolved).


    It's usually the way the modem and phone are connected or possible faulty equipment.
     
    Please run a speed test to establish what speed you’re running at and then plug the modem directly to your socket (eliminating any phone connection) and run the same test.
     
    If the speed improves whilst the modem is plugged directly to the socket then that shows the issues are a result of the current set up you have.
     
    To ensure an accurate set up and eradicate interference please try this link for further advice on connecting your equipment accordingly to eliminate interference: http://bit.ly/PIBDSK
     
    If the advice provided in the link I added does not help please contact eircom broadband technical support on 1890260260 (option 0).

    Thanks

    Al
    All that was tried yesterday by eircom engineer still not working .What sort of a company wants money for this sort of service?


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  • Options
    #7
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    bido wrote: »
    eircom: Alan wrote: »
    bido wrote: »
    eircom: Alan wrote: »
    bido wrote: »
    Have to type quickly otherwise connection is gone .has been like this for about three weeks.
    Hi Bido

    I can there is a case logged on this issue (reference 11933831)

    This has been assigned to a technical crew (line technician) and should be resolved within the next 24 hours.

    Thanks

    Al
    Line technician arrived today spent a lot of thie fixing the problem. This evening still the same problem.Why do I have to pay for this rubbish service. I am not paying the latest bill cut it off or leave it on makes no difference .
    Hi bido

    I've tested the line again and I can see that the issue with the line is indeed resolved however there does seem to be some existant interference (which can be easily resolved).


    It's usually the way the modem and phone are connected or possible faulty equipment.
     
    Please run a speed test to establish what speed you’re running at and then plug the modem directly to your socket (eliminating any phone connection) and run the same test.
     
    If the speed improves whilst the modem is plugged directly to the socket then that shows the issues are a result of the current set up you have.
     
    To ensure an accurate set up and eradicate interference please try this link for further advice on connecting your equipment accordingly to eliminate interference: http://bit.ly/PIBDSK
     
    If the advice provided in the link I added does not help please contact eircom broadband technical support on 1890260260 (option 0).

    Thanks

    Al
    All that was tried yesterday by eircom engineer still not working .What sort of a company wants money for this sort of service?
    Hi bido


    I appreciate that this can cause alot of inconvenience and creat frustration however I'm unable to offer a resolution from here and the best advice I can offer is to contact eircom broadband sales on 1890260260.

    Thanks

    Al


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