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Ordered "efibre unlimited" realise that I have "efibre advanced"

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  • 10-10-2013 9:54pm
    #1
    drake70
    Registered Users Posts: 656 ✭✭✭


    Hi

    This evening I was alerted by my broadband usage meter that I had reached 93% of my usage allowance. (Efibre installed on Monday 07/10)

    I know that I ordered "efibre unlimited" as I had no limit on my NGB package and would require this again.

    But upon re-reading the letter I received from eircom, it states on the back that I was getting "efibre advanced".

    Is there anyway this can be changed to unlimited as a 30GB limit is useless to me.

    Also I am unable to add my new account number to My Eircom.

    Thanks


Comments

  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    drake70 wrote: »
    Hi

    This evening I was alerted by my broadband usage meter that I had reached 93% of my usage allowance. (Efibre installed on Monday 07/10)

    I know that I ordered "efibre unlimited" as I had no limit on my NGB package and would require this again.

    But upon re-reading the letter I received from eircom, it states on the back that I was getting "efibre advanced".

    Is there anyway this can be changed to unlimited as a 30GB limit is useless to me.

    Also I am unable to add my new account number to My Eircom.

    Thanks
    Hi drake70

    This can be changed but I'm unable to arrange this from here. To discuss this and arrange the change please contact the efibre team on 1800503303.

    Thanks

    Al


  • Options
    #3
    drake70
    Registered Users Posts: 656 ✭✭✭drake70


    Thanks Alan


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    drake70 wrote: »
    Thanks Alan
    No worries drake70

    Let me know if you need any help with this or anyting else.

    Thanks

    Al


  • Options
    #5
    drake70
    Registered Users Posts: 656 ✭✭✭drake70


    UPDATE: I contacted customer service via live chat. My package will be updated in 24 hours.


  • Options
    #6
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    drake70 wrote: »
    UPDATE: I contacted customer service via live chat. My package will be updated in 24 hours.
    Hi drake70

    Thanks for updating the thread. I will let Al Know. If you need us to check the progress feel free to PM us with your order or account details.

    Mark


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