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how long untill account is cancled

naughto · 2013-10-11 13:40:43

hi Iam with sky for broadband and signed up with a eircom rep for efiber. i have an Installation date of the 16 of oct. I cancled the efiber with eircom a week after i signed up as sky are charging 40 euro a month for the remainder of the contract that i had with them.I have about 4 months left with sky.i got on skys trial…

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11-10-2013 2:40pm

#1

naughto

Registered Users Posts: 7,349 ✭✭✭

Join Date: July 2009

Posts: 7281

hi
Iam with sky for broadband and signed up with a eircom rep for efiber.
i have an Installation date of the 16 of oct.
I cancled the efiber with eircom a week after i signed up as sky are charging 40 euro a month for the remainder of the contract that i had with them.I have about 4 months left with sky.i got on skys trial for broadband so that means i am only paying 10 euro a month.
i though iwould only have to pay 40 in chages from breaking the contract but i have to pay 160 euro.
i now have got a letter saying that my broadband services are are being cancled with sky and are being taking over by another provider(eircom)even though i cancled the order.

how long does it take for the order to be cancled as i am going to be with out broadband from the 16 of oct.sky will cut me off and seeing that i have cancled the efiber with eircom i will have nothing.
please help with this as my uan number has being blocked because it is still being cancled down with eircom

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#2 11-10-2013 3:33pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

naughto wrote: »

hi
Iam with sky for broadband and signed up with a eircom rep for efiber.
i have an Installation date of the 16 of oct.
I cancled the efiber with eircom a week after i signed up as sky are charging 40 euro a month for the remainder of the contract that i had with them.I have about 4 months left with sky.i got on skys trial for broadband so that means i am only paying 10 euro a month.
i though iwould only have to pay 40 in chages from breaking the contract but i have to pay 160 euro.
i now have got a letter saying that my broadband services are are being cancled with sky and are being taking over by another provider(eircom)even though i cancled the order.

how long does it take for the order to be cancled as i am going to be with out broadband from the 16 of oct.sky will cut me off and seeing that i have cancled the efiber with eircom i will have nothing.
please help with this as my uan number has being blocked because it is still being cancled down with eircom

Hi naughto

Please PM me your landline number and I'll look into this for you.

Thanks

Al

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#3 11-10-2013 4:42pm
naughto

Registered Users Posts: 7,349 ✭✭✭

Join Date: July 2009

Posts: 7281

eircom: Alan wrote: »

naughto wrote: »

hi
Iam with sky for broadband and signed up with a eircom rep for efiber.
i have an Installation date of the 16 of oct.
I cancled the efiber with eircom a week after i signed up as sky are charging 40 euro a month for the remainder of the contract that i had with them.I have about 4 months left with sky.i got on skys trial for broadband so that means i am only paying 10 euro a month.
i though iwould only have to pay 40 in chages from breaking the contract but i have to pay 160 euro.
i now have got a letter saying that my broadband services are are being cancled with sky and are being taking over by another provider(eircom)even though i cancled the order.

how long does it take for the order to be cancled as i am going to be with out broadband from the 16 of oct.sky will cut me off and seeing that i have cancled the efiber with eircom i will have nothing.
please help with this as my uan number has being blocked because it is still being cancled down with eircom

Hi naughto

Please PM me your landline number and I'll look into this for you.

Thanks

Al

pm sent

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#4 11-10-2013 4:57pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

naughto wrote: »

eircom: Alan wrote: »

naughto wrote: »

hi
Iam with sky for broadband and signed up with a eircom rep for efiber.
i have an Installation date of the 16 of oct.
I cancled the efiber with eircom a week after i signed up as sky are charging 40 euro a month for the remainder of the contract that i had with them.I have about 4 months left with sky.i got on skys trial for broadband so that means i am only paying 10 euro a month.
i though iwould only have to pay 40 in chages from breaking the contract but i have to pay 160 euro.
i now have got a letter saying that my broadband services are are being cancled with sky and are being taking over by another provider(eircom)even though i cancled the order.

how long does it take for the order to be cancled as i am going to be with out broadband from the 16 of oct.sky will cut me off and seeing that i have cancled the efiber with eircom i will have nothing.
please help with this as my uan number has being blocked because it is still being cancled down with eircom

Hi naughto

Please PM me your landline number and I'll look into this for you.

Thanks

Al

pm sent

Hi naughto

Thanks for that, I'll look into this and get back to you as soon as I have more information.

Thanks

Al

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#5 14-10-2013 12:00pm
naughto

Registered Users Posts: 7,349 ✭✭✭

Join Date: July 2009

Posts: 7281

hi alan do you have any up date for me?
i got a letter this morning from eircom saying my bank will be debited on a certain date.
i also got a letter saying that the installation will take place on the 16th of oct.

i cancled the order about 3 weeks ago so why am I getting these letters?

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#6 14-10-2013 12:52pm
eircom: Mark

Closed Accounts Posts: 3,441 ✭✭✭

Join Date: November 2009

Posts: 3434

naughto wrote: »

hi alan do you have any up date for me?
i got a letter this morning from eircom saying my bank will be debited on a certain date.
i also got a letter saying that the installation will take place on the 16th of oct.

i cancled the order about 3 weeks ago so why am I getting these letters?

Hi naughto

A manager in the eircom win back team got back to us regarding the request Al sent on as follows.

"Nothing has come in for that on the winback system, which should have at this stage if the transfer to eircom had processed, so it should be cancelled. We will check the system again next week just to make sure it has not and will not transfer to eircom"

So the order has been cancelled as far as we have been advised.

Thanks, Mark

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#7 14-10-2013 12:55pm
naughto

Registered Users Posts: 7,349 ✭✭✭

Join Date: July 2009

Posts: 7281

eircom: Mark wrote: »

naughto wrote: »

hi alan do you have any up date for me?
i got a letter this morning from eircom saying my bank will be debited on a certain date.
i also got a letter saying that the installation will take place on the 16th of oct.

i cancled the order about 3 weeks ago so why am I getting these letters?

Hi naughto

A manager in the eircom win back team got back to us regarding the request Al sent on as follows.

"Nothing has come in for that on the winback system, which should have at this stage if the transfer to eircom had processed, so it should be cancelled. We will check the system again next week just to make sure it has not and will not transfer to eircom"

So the order has been cancelled as far as we have been advised.

Thanks, Mark

ok thanks for the update.

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#8 14-10-2013 1:12pm
eircom: Mark

Closed Accounts Posts: 3,441 ✭✭✭

Join Date: November 2009

Posts: 3434

naughto wrote: »

eircom: Mark wrote: »

naughto wrote: »

hi alan do you have any up date for me?
i got a letter this morning from eircom saying my bank will be debited on a certain date.
i also got a letter saying that the installation will take place on the 16th of oct.

i cancled the order about 3 weeks ago so why am I getting these letters?

Hi naughto

A manager in the eircom win back team got back to us regarding the request Al sent on as follows.

"Nothing has come in for that on the winback system, which should have at this stage if the transfer to eircom had processed, so it should be cancelled. We will check the system again next week just to make sure it has not and will not transfer to eircom"

So the order has been cancelled as far as we have been advised.

Thanks, Mark

ok thanks for the update.

No problem.

Mark

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#9 15-10-2013 1:48pm
naughto

Registered Users Posts: 7,349 ✭✭✭

Join Date: July 2009

Posts: 7281

hi mark

Can you find out why my uan number has being blocked.
from what ye have said the order has being canceled so why is he uan number blocked?

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#10 15-10-2013 1:58pm
eircom: Mark

Closed Accounts Posts: 3,441 ✭✭✭

Join Date: November 2009

Posts: 3434

naughto wrote: »

hi mark

Can you find out why my uan number has being blocked.
from what ye have said the order has being canceled so why is he uan number blocked?

Hi naughto

Have you contacted your current provider to check that?

Mark

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#11 15-10-2013 2:19pm
naughto

Registered Users Posts: 7,349 ✭✭✭

Join Date: July 2009

Posts: 7281

eircom: Mark wrote: »

naughto wrote: »

hi mark

Can you find out why my uan number has being blocked.
from what ye have said the order has being canceled so why is he uan number blocked?

Hi naughto

Have you contacted your current provider to check that?

Mark

yes i have because i got a letter from sky to say eircom where taking over my broadband services.
i rang sky to see what the story is.they have told me that eircom have the line.

why would the uan nuber be blocked in the 1st place?

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#12 15-10-2013 2:54pm
eircom: Mark

Closed Accounts Posts: 3,441 ✭✭✭

Join Date: November 2009

Posts: 3434

naughto wrote: »

eircom: Mark wrote: »

naughto wrote: »

hi mark

Can you find out why my uan number has being blocked.
from what ye have said the order has being canceled so why is he uan number blocked?

Hi naughto

Have you contacted your current provider to check that?

Mark

yes i have because i got a letter from sky to say eircom where taking over my broadband services.
i rang sky to see what the story is.they have told me that eircom have the line.

why would the uan nuber be blocked in the 1st place?

Hi naughto

I have asked the eircom winback team to check again. Hopefully we will get an update today.

Mark

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#13 15-10-2013 3:01pm
naughto

Registered Users Posts: 7,349 ✭✭✭

Join Date: July 2009

Posts: 7281

thanks mark

Iam trying to order fiber from vodafone so when they check my land line number
they tell that the uan number is blocked

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#14 15-10-2013 4:10pm
naughto

Registered Users Posts: 7,349 ✭✭✭

Join Date: July 2009

Posts: 7281

being on to vodafone again.is there any way that i can be given a new uan number so i can give that to vodafone so they can process my order?

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#15 15-10-2013 4:27pm
eircom: Mark

Closed Accounts Posts: 3,441 ✭✭✭

Join Date: November 2009

Posts: 3434

naughto wrote: »

being on to vodafone again.is there any way that i can be given a new uan number so i can give that to vodafone so they can process my order?

Hi naughto

All our systems show the account is still active with another provider so there is no other UAN assigned. I sent another follow up to the eircom winback team to insure as advised the transfer order back to eircom will not be processed.

It may be tomorrow before I get a response.

Thanks, Mark

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