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Suggestion for improvement

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  • 15-10-2013 9:53pm
    #1
    flyingsnail
    Registered Users Posts: 2,754 ✭✭✭


    Yesterday I came across a dangerous situation involving eircom infrastructure and I decided to report it. A quick Google turned up nothing other than 1901, so I tried that. Not being an eircom customer I ran into problems when asked for a phone numbered so I gave up and rang 11811 thinking they will know what phone number I can use, wrong they just say ring 1901 and press hash when asked for the phone number. So I do this and then go and do this, go through all the menus only to be given a 1850 number to ring.
     
    Finally I ring the 1850 number and get to talk to the right person but it took me a long time to get there.  You really need to make this number more easily got. Even googleing the number I get nothing, almost like its a secret.


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    #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    flyingsnail wrote: »
    Yesterday I came across a dangerous situation involving eircom infrastructure and I decided to report it. A quick Google turned up nothing other than 1901, so I tried that. Not being an eircom customer I ran into problems when asked for a phone numbered so I gave up and rang 11811 thinking they will know what phone number I can use, wrong they just say ring 1901 and press hash when asked for the phone number. So I do this and then go and do this, go through all the menus only to be given a 1850 number to ring.
     
    Finally I ring the 1850 number and get to talk to the right person but it took me a long time to get there.  You really need to make this number more easily got. Even googleing the number I get nothing, almost like its a secret.
    Hi,

    Sorry to hear you took so long to log the issue. Especially as you were just trying to make us aware of a problem. I appreciate the online contact information is geared for existing eircom customers.

    http://www.eircom.net/about/contact


    I will defiantly pass your feedback to the online content / journey team.

    Thanks again for taking the time to log the issue.

    Mark


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