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EMobile customer service

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  • 15-10-2013 11:12pm
    #1
    Morgan21
    Registered Users Posts: 13 ✭


    EMobile have cost me almost 5 months of bank charges due to unpaid direct debit. I've been calling them since June to change my billing date, and every month they confirm it has been done, only for my bill to be taken out the day before I get paid (not the best time by any means) every month.
    When I call to highlight this, each advisor confirms that yes, I did ring in, and yes it should have been changed to 8 days after my pay day (as requested every month) but it simply wasn't. I am then assured that it's done and sent on my way only to receive the same issue the following month.

    At this point it's just become tiring and irritating, my contract is up this month and I have been told that if I want to avail of an I phone 4s on another 18 month contract I must pay almost 300 euro for the handset! I wouldn't mind paying a nominal fee, as is standard with other network upgrades but to be asked to pay this amount for a handset which isn't even the most recent model is ridiculous.

    Investment in training in situations like this would go a long long way.
    Tagged:


Comments

  • Options
    #2
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Would you like me to move this thread to the Talk to eircom forum to see if the service reps there can help you?

    dudara


  • Options
    #3
    ABajaninCork
    Closed Accounts Posts: 8,411 ✭✭✭ABajaninCork


    I'd make a complaint to Comreg at this point.


  • Options
    #4
    Morgan21
    Registered Users Posts: 13 ✭Morgan21


    dudara wrote: »
    Would you like me to move this thread to the Talk to eircom forum to see if the service reps there can help you?

    dudara

    That would be helpful, thanks


  • Options
    #5
    eMobile: Grainne
    Company Representative Posts: 690 ✭✭✭eMobile: Grainne


    Morgan21 wrote: »
    EMobile have cost  me almost 5 months of bank charges due to unpaid direct debit. I've been calling them since June to change my billing date, and every month they confirm it has been done, only for my bill to be taken out the day before I get paid (not the best time by any means) every month.
    When I call to highlight this, each advisor confirms that yes, I did ring in, and yes it should have been changed to 8 days after my pay day (as requested every month) but it simply wasn't. I am then assured that it's done and sent on my way only to receive the same issue the following month.

    At this point it's just become tiring and irritating, my contract is up this month and I have been told that if I want to avail of an I phone 4s on another 18 month contract I must pay almost 300 euro for the handset! I wouldn't mind paying a nominal fee, as is standard with other network upgrades but to be asked to pay this amount for a handset which isn't even the most recent model is ridiculous.

    Investment in training in situations like this would go a long long way.
    Hi Morgan21,

    I sincerely apologise that your request has not been processed for you when you requested this.

    Could you PM me your mobile number and PIN I will get this escalated for you.

    Grainne


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