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HMV gift vouchers

bmcm71 · 2013-10-17 22:29:48

Just wondering if anyone has gotten replacement gift vouchers from HMV. We were told that we would be contacted before the 18th of October but no word from them and their web site is still "coming soon"

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17-10-2013 11:29pm

#1

bmcm71

Registered Users Posts: 80 ✭✭

Join Date: September 2007

Posts: 58

Just wondering if anyone has gotten replacement gift vouchers from HMV. We were told that we would be contacted before the 18th of October but no word from them and their web site is still "coming soon"

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#2 18-10-2013 11:00am
Austmcc

Registered Users Posts: 181 ✭✭

Join Date: March 2013

Posts: 170

same situation here. just gotta play the waiting game today

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#3 18-10-2013 11:29am
jasonbourne.cs

Registered Users Posts: 114 ✭✭

Join Date: January 2013

Posts: 107

hmm doesn't exactly fill me with confidence ....

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#4 18-10-2013 5:49pm
dloob

Registered Users Posts: 1,831 ✭✭✭

Join Date: January 2003

Posts: 1812

Just got an email from them.

We were unable to find the number of the voucher in the old hmv system.
We hope you enjoyed being screwed out of more money for the registered post. Your best buddies hmv.

Well that's the gist of it at least.
The moral of the story is never darken the door of a HMV or Xtravision again.

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#5 18-10-2013 6:39pm
Austmcc

Registered Users Posts: 181 ✭✭

Join Date: March 2013

Posts: 170

got my email back, and the voucher is valid. got a code to use in store

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#6 18-10-2013 7:52pm
a_ominous

Registered Users Posts: 795 ✭✭✭

Join Date: July 2002

Posts: 722

I also got email to say the voucher my wife bought in Tesco was invalid and they won't honour it.
Bye bye HMV.

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#7 18-10-2013 10:14pm
dolittle

Registered Users Posts: 706 ✭✭✭

Join Date: August 2006

Posts: 580

got my email earlier

We were unable to find the number of the voucher in the old hmv system yada yada yada

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#8 20-10-2013 11:02pm
Newhand

Registered Users Posts: 53 ✭✭

Join Date: October 2008

Posts: 44

I got the same BS from them. Wondering who to contact next about it, consumer rights or some such.

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#9 21-10-2013 9:05am
Fago123

Registered Users Posts: 173 ✭✭

Join Date: February 2008

Posts: 159

Got an email on Friday from them with a valid code to use in store. Sorry to hear about the non-honoured ones. I wonder are they being 'selective' based on the amount? Mine was for €30.

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#10 21-10-2013 11:06pm
littleteapot

Registered Users Posts: 258 ✭✭

Join Date: April 2012

Posts: 252

I got the same rejection email as all of you a couple of days ago. I decided to recheck the numbers I submitted and I discovered a typo in one of them. Yesterday, I emailed the info@hmv.ie address given, to give them the correct numbers in the hopes that they'd check again. Today, I got a voucher for the full €92 on my cards.
However, I don't understand why they rejected both of the cards I sent to them, when there was only a typo in one number. Something seems wrong there.

Anyway, I'd suggest to all of you who got rejected to recheck your numbers. It might work for you like it worked for me

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#11 24-10-2013 8:42am
Newhand

Registered Users Posts: 53 ✭✭

Join Date: October 2008

Posts: 44

Sadly my numbers were correct but I have sent off a mail to them with a photo of the actual card anyway and requesting more information.

Doubt I will hear anything back but ah well.

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#12 24-10-2013 8:08pm
a_ominous

Registered Users Posts: 795 ✭✭✭

Join Date: July 2002

Posts: 722

a_ominous wrote: »

I also got email to say the voucher my wife bought in Tesco was invalid and they won't honour it.
Bye bye HMV.

I mailed HMV back info@hmv.ie after reading some of the comments here. My voucher code was correct and to be fair to HMV, they came back and emailed me back today with a voucher which I spent on my way home.

So a big thumbs up for HMV.

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#13 25-10-2013 9:06am
Newhand

Registered Users Posts: 53 ✭✭

Join Date: October 2008

Posts: 44

Mad I didn't give up all hope and was surprised to find them mailing me back. After a number of mails back and forth I now have my voucher code.

I am now unsure how to feel about HMV as a brand :P

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#14 26-10-2013 9:12pm
denimpurse

Registered Users Posts: 1 ✭

Join Date: October 2013

Posts: 1

I'm having a battle with them at the moment, gift card with €50 on it and they're saying I didn't apply before the deadline, despite not hearing any ad campaign that they state was on radio, not seeing any flyers instore that they state they had, and being in their store twice before we were told gift card couldn't be used!
I emailed them to ask re gift card and was told it was too late but I replied stating all the above 5 days ago and am waiting to hear back . . .

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#15 29-11-2013 12:33pm
SC Kevin

Registered Users Posts: 245 ✭✭

Join Date: April 2010

Posts: 226

denimpurse wrote: »

I'm having a battle with them at the moment, gift card with €50 on it and they're saying I didn't apply before the deadline, despite not hearing any ad campaign that they state was on radio, not seeing any flyers instore that they state they had, and being in their store twice before we were told gift card couldn't be used!
I emailed them to ask re gift card and was told it was too late but I replied stating all the above 5 days ago and am waiting to hear back . . .

Just wondering how you got on denimpurse?

I to didnt hear anything about it until only a few days ago, nothing on radio/tv papers etc. I PM'd them on their facebook page and got the following reply...

HMV Ireland
Hi Kevin, earlier this year HMV under its previous owners entered Receivership. The new HMV announced it would put in place a process whereby the value of old valid gift cards from the insolvent company could be exchanged for use as a good will gesture.
Gift card holders were asked to register their old cards online 5 weeks from that date which ended on the 10th of October 2013. This was widely reported across all national media and welcomed by the National Consumer agency who was informed of every step of the conversion program.
On registration, customers were informed that they would be sent, by email, a new code for any valid gift card codes they submitted by 14th of October 2013. These could be redeemed in any HMV or HMV concession within Xtra-vision stores across the country. These codes were valid until the 14th of November 2013, 4 weeks from their issue date.
Unfortunately if you have not taken the steps outlined above we will not be able to convert any additional cards from the insolvent company as the dates outlined above have now lapsed.
Below is a sample of where this process was publicised in the print media:
1. http://www.consumerhelp.ie/index.jsp?a=1054&n=101&p=100
2. http://www.consumerhelp.ie/index.jsp?a=1062&n=101&p=100
3. http://www.hmv.ie/exchangeoldgiftcardfornew/
4. http://www.consumerhelp.ie/index.jsp?p=100&n=101&a=1054
5. http://www.gimmedigital.com/26889/hilco-to-honour-valid-hmv-vouchers/
6. http://www.hotpress.com/news/HMV-to-exchange-old-gift-cards-for-new/10155248.html
7. http://businessetc.thejournal.ie/hmv-reopening-vouchers-1049740-Aug2013/
8. http://corporate.nca.ie/eng/Media_Zone/Press%20Releases/National-Consumer-Agency-welcomes-Hilco-decision-to-honour-valid-HMV-vouchers.html
9. http://www.boards.ie/vbulletin/showthread.php?t=2057023552
10. http://www.xtra-vision.ie/news
11. http://www.independent.ie/business/hmv-reopens-dublin-henrys-street-store-29557696.html
12. http://www.independent.ie/irish-news/november-cutoff-for-hmv-cards-29554129.html
13. http://www.thejournal.ie/hmv-gift-vouchers-2-1067033-Sep2013/
14. http://www.businesspost.ie/#!story/Home/News/New+HMV+giftcards+for+old%3A+how+the+exchange+works/id/19410615-5218-5227-42a0-94b997792851
15. http://beforethegig.com/hmv-will-exchange-old-gift-cards/
16. http://tnt24.ie/index.php/2013/09/the-strypes-set-to-mark-hmvs-return-to-dublin/31656/

What a crock of BS, so ye advertised it on a few websites, well done HMV, thats yer arse covered so is it! Joke of a company! Looks like im gonna have to go in to my nearest store and took some stock to the value of the GV i have and let them do what ever they want with the it after.

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