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Painfully Slow Broadband Very Disappointed

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  • 19-10-2013 9:19am
    #1
    danielgalvin
    Registered Users Posts: 17 ✭


    I got the "up to 24Mbps" broadband in Castleknock and can see it only ever connects at around 2Mbps. I am very disappointed as it is painful watching Netflix/Apple TV movies. I am a new Eircom customer and I'm already starting to regret it. I would very much like if someone could look into this as at this point I feel I have no choice but to move to UPC.

    Thanks
    Dan


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    #2
    danielgalvin
    Registered Users Posts: 17 ✭danielgalvin


    danielgalvin wrote: »
    I got the "up to 24Mbps" broadband in Castleknock and can see it only ever connects at around 2Mbps. I am very disappointed as it is painful watching Netflix/Apple TV movies. I am a new Eircom customer and I'm already starting to regret it. I would very much like if someone could look into this as at this point I feel I have no choice but to move to UPC.

    Thanks
    Dan

    Connection info attached.


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    #3
    lockup35
    Registered Users Posts: 133 ✭✭lockup35


    Your downstream attenuation is fairly high so you must be some distance from the exchange. If you put this value in on the speed calculator on http://www.kitz.co.uk/adsl/max_speed_calc.php , you can see that the most you could receive is 3-4Mbps.


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    #4
    allen175
    Registered Users Posts: 1,042 ✭✭✭allen175


    Exchange distance might not be the issue. 

    Best thing to do now is isolate the modem on the main phone socket, disconnect all phones, filters and if you have them sky boxes, once you have done that go back to the connection page, you should see a massive difference, if you don't see a difference try it in isolation on a different socket. More than likely its on a secondary socket or you have the filters connected wrong or something isn't filtered. and make sure you are not using an extension phone cable.

    This is what tech support will get you to do anyway, best to try it all before you give them a ring.

    If all that doesn't resolve the issue, leave the modem in isolation and call them from a mobile on 1901 (free) it should make the process alot easier.


  • Options
    #5
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    danielgalvin wrote: »
    I got the "up to 24Mbps" broadband in Castleknock and can see it only ever connects at around 2Mbps. I am very disappointed as it is painful watching Netflix/Apple TV movies. I am a new Eircom customer and I'm already starting to regret it. I would very much like if someone could look into this as at this point I feel I have no choice but to move to UPC.

    Thanks
    Dan

    Hi Danielgalvin,

    I'm sorry to hear of the issues you are having.

    Would you like to PM me your details and I'll look into this for you?

    Thanks

    Tracey


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