Reep Rewards?

firestarter51

i am using reep, two phones in the house, have 40 euro built up on grocery receipts, its slow but working ok for me, any problem i have, i get on to them via twitter, always get a reply.just a shame you have to get to fifty before you can cash out

GigglesGregg

I would give it a chance, for an app that is willing to give you cold hard cash, I think it's worth engaging with, even if there are teething problems which I assume will be ironed out..it is relatively new after all.

andersat2

feeling like a robber everytime asking a cashier to print a receipt for me on every Esso station.
what's the point to organise such a reward program, if they not giving you receipts???

in a lot of countries they have simple discount card - if you have it - just getting 5 ct off on every gallon of petrol and thats it..


well.. but we are living in Ireland.. that's explains a lot.

and you know what.. I think that the best loyality program in Ireland - is Tesco VISA card. Everytime you paying with this card - you getting points (doesn't matter - online, or in any shop).
I'm not a big shopper, but still getting 15-20 Euro in money vouchers every time.

L1011

Esso Maynooth have stopped issuing receipts by default since this came out.

NobodyImportant

andersat2 wrote: »

and you know what.. I think that the best loyality program in Ireland - is Tesco VISA card. Everytime you paying with this card - you getting points (doesn't matter - online, or in any shop).
I'm not a big shopper, but still getting 15-20 Euro in money vouchers every time.

It sure is, i'm getting €40-50 each quarter, which i then can double and use off my electricity bill with bord gais. Thats €400 a year off my electricity!

Spipov

MYOB wrote: »

Esso Maynooth have stopped issuing receipts by default since this came out.

they really dont give it to you unless you ask. obviously they probably know why. its very annoying, you feel cheap asking them for the receipt everytime. the card receipt is not accepted by reep. Pete feels he can't see where this was bought from, how much and when.

..

andersat2

got a promotional spam from them today by email, so send a link to this board thread .
may be they will do some improvements.

Carvair

Absolute waste of time & effort.

I have been using the app for a couple of months now and my last receipt has been sent 11 times and rejected 11 times. It is from an Esso Station that is listed as being part of the promotion

I always believe in giving a new company a chance, but at this stage its way too much trouble for me, especially considering how much you have to get before you receive anything back

Bye Bye Reep .. a waste of my time

L1011

Spipov wrote: »

they really dont give it to you unless you ask. obviously they probably know why. its very annoying, you feel cheap asking them for the receipt everytime. the card receipt is not accepted by reep. Pete feels he can't see where this was bought from, how much and when.

..

Amazingly they actually did on Friday morning, but they hadn't for the previous five or six tanks.

Only use them because they're consistently amongst the cheapest (usually equal to the others) of the few stations I pass on the way to/from work rather than any other reason. 6c variation isn't uncommon - far more than any loyalty scheme can ever cancel out.

epo addict

WARNING!

I'm hearing the cash-out option is offline since last week while every other feature on the app is working perfectly. According to Reeps Facebook page they've been nominated an award for a marketing award

sidcon

epo addict wrote: »

WARNING!

Reep Rewards is a complete scam. I'm hearing the cash-out option is offline since last week while every other feature on the app is working perfectly. According to Reeps Facebook page they've won an award for best marketing app!

App should be renamed Rip Rewards

Before posting complete lies maybe you should check with the company. The cash out option is still there. I'm 1.40 away from cashing out and hopefull of doing so over the weekend free drinks for Paddys weekend.

firestarter51

i was getting worried there, i sent reep a message on twitter asking him to respond

GigglesGregg

epo addict wrote: »

WARNING!

Reep Rewards is a complete scam. I'm hearing the cash-out option is offline since last week while every other feature on the app is working perfectly. According to Reeps Facebook page they've won an award for best marketing app!

App should be renamed Rip Rewards

I've been waiting for my cash out this week and when I emailed them they were quick to inform me what was happening. They reassured me that my transaction will be completed as soon as it is up and running again. They said by the end of this week apparently so I wouldn't be so quick to judge.

firestarter51

i just got a reply from reep

hi our cash out option is only down for maintenance at the moment as we are changing our paypal account. it will be resolved shortly.
anyone who has enquired about their cash out option has been informed of this and their transaction will be complete as soon as possible

epo addict

sidcon wrote: »

Before posting complete lies maybe you should check with the company. The cash out option is still there. I'm 1.40 away from cashing out and hopefull of doing so over the weekend free drinks for Paddys weekend.

"Sorry our Cash Out option is currently offline for essential maintenance, please check back later".

This is what you'll see when you cash out!

Before accusing someone of posting lies YOU should try cash out FIRST

mcw92

Anyone having problems logging in via Facebook on android? Just brings up a blank screen with the blue facebook banner across the top for me.
And I have internet coverage.

GigglesGregg

epo addict wrote: »

"Sorry our Cash Out option is currently offline for essential maintenance, please check back later".

This is what you'll see when you cash out!

Before accusing someone of posting lies YOU should try cash out FIRST

In general, if something states that it is 'down for essential maintenance' how does that make it out to be a scam? It obviously means that once maintenance is done, it will be up and running again, just like a website that can be down for 'maintenance'.

Like you said, every other feature of the app is working perfectly. I would contact them to express your concern about your cash out.

epo addict

GigglesGregg wrote: »

In general, if something states that it is 'down for essential maintenance' how does that make it out to be a scam? It obviously means that once maintenance is done, it will be up and running again, just like a website that can be down for 'maintenance'.

Like you said, every other feature of the app is working perfectly. I would contact them to express your concern about your cash out.

Yes I admit maybe jumping the gun. Just frustration from spending so much time scanning receipts, only to discover the cash out option was offline. It took me ages to reach €50!

epo addict

Abbeyrock was spot on. Gigglesgreg is in fact a reep employee or quite possibly the owner.

I've contacted Esso informing them customers are being mislead when in fact rewards are not being paid out. They're deeply concerned by this and will look into the matter immediately. Esso could be brought to court by customers for false advertising and promoting a loyalty scheme that doesn't pay out. Reep flags paraded on forecourts and staff greeted me wearing REEP jumpers.

I will contact National Consumer Affairs based on Harcourt Road on Monday morning about the situation. Also considering contacting some newspapers

NobodyImportant

I downloaded the App, joined up, took a photo of my first receipt, didnt get anything back. FAIL at the first hurdle. Deleted it straight away.

Great marketing, awful back office.

mcw92

NobodyImportant wrote: »

I downloaded the App, joined up, took a photo of my first receipt, didnt get anything back. FAIL at the first hurdle. Deleted it straight away.

Great marketing, awful back office.

How long did you give it once you sent the image? It can sometimes take a day or two for them to give you the money.
It doesn't just happen instantly lol.

L1011

epo addict wrote: »

Abbeyrock was spot on. Gigglesgreg is in fact a reep employee or quite possibly the owner.

Have you even vague proof for this or is it a wild accusation?

Whiplashy

NobodyImportant wrote: »

I downloaded the App, joined up, took a photo of my first receipt, didnt get anything back. FAIL at the first hurdle. Deleted it straight away.

Great marketing, awful back office.

Good to see you gave it a fair try anyway...

firestarter51

epo addict wrote: »

Abbeyrock was spot on. Gigglesgreg is in fact a reep employee or quite possibly the owner.

Is that guess work or have you any proof ?

firestarter51

NobodyImportant wrote: »

I downloaded the App, joined up, took a photo of my first receipt, didnt get anything back. FAIL at the first hurdle. Deleted it straight away.

Great marketing, awful back office.

It takes a while for the receipt to be checked by the staff, the picture needs to be bang on perfect and with good lighting, more than five on a day results in snap happy, took me a few goes to get the hang of it but I'm nearing my fifty target now

epo addict

MYOB wrote: »

Have you even vague proof for this or is it a wild accusation?

I do have proof. At presant I'm not prepared to share with a public forum. Please understand my reason is to protect personal information.

L1011

epo addict wrote: »

I do have proof. At presant I'm not prepared to share with a public forum. Please understand my reason is to protect personal information.

In that case, report the post(s) and provide proof to the mods, otherwise its still unproven allegations.

firestarter51

Prove it to the mods
Sounds like scaremongering to me

epo addict

Firstly, I don't wish to get anyone banned from boards. I won't be reporting anyone. In all fairness, he was defending his business which is totally understandable.

Secondly, I'm glad I didn't follow through with complaints

Fellow boardsie's,

I lashed out in anger posting on the forum due to frustration from not being able to get rewards as advertised. I am big enough to admit when i'm wrong. Reep kept reassuring me the problem would be resolved. If you guys put yourselves in my shoes surely you's would feel somewhat annoyed. Anyway Reep kept to their word and I was able to cash-out my voucher a few minutes ago. Looks like the technical issues have been resolved

I'm humble enough to say - sorry!

REEP works just fine
App is working well
Customer service is good

blinkey 101

i'm waiting 2 weeks now for my €50 and still nothing.

I have contacted reep a number of times all I'm told is to wait another day as they are having a few issues . :mad: has anyone else had this problem?

getting a bit pissed off at this point .

blinkey 101

sidcon wrote: »

Before posting complete lies maybe you should check with the company. The cash out option is still there. I'm 1.40 away from cashing out and hopefull of doing so over the weekend free drinks for Paddys weekend.

I wouldn't be so quick to call people liars. i'm waiting 2 weeks now for my €50 lets see how long you'll be waiting :rolleyes:

sidcon

blinkey 101 wrote: »

I wouldn't be so quick to call people liars. i'm waiting 2 weeks now for my €50 lets see how long you'll be waiting :rolleyes:

Not long at all cashed out this evening

blinkey 101

sidcon wrote: »

Not long at all cashed out this evening

Yea some how I doubt that very much

blinkey 101

sidcon wrote: »

Not long at all cashed out this evening

Hi @&€ I can assure you that you will be paid.
The cash out issue has been down for maintenance because we were changing our Paypal account and it's not a matter about money. The delay is with Paypal right now and I can assure you we will have it running again as soon as possible and as I stated before, by the end of the week.
I have given you updates where necessary ......

Thanks again, Pete.

johnnyrotten

I cashed out for the €50 last month

The vendor gets 10% that leaves you with €45

You are paid via PayPal who take a fee, leaving you with about €43!!

blinkey 101

johnnyrotten wrote: »

I cashed out for the €50 last month

The vendor gets 10% that leaves you with €45

You are paid via PayPal who take a fee, leaving you with about €43!!

Yes I've got 3 payouts so far over the past few months all €43 but this the 4th is turning into a joke to try get it .

epo addict

blinkey 101 wrote: »

Yes I've got 3 payouts so far over the past few months all €43 but this the 4th is turning into a joke to try get it .

Hey Blinkey,

I understand your frustration as I had the same problem. The cash-out option is now working again. All bugs seem fixed and Reep Rewards is working efficiently. I was too quick to judge.

firestarter51

shame they dont send the cash out as a gift via friends and family option, no commission to paypal then, seems a shame to get to 50 and drop to 43 to no fault of our own

blinkey 101

Well I just want to say 12 days of lies from reep rewards and still no €50 . Every second day I'm told a different story ! This I got yesterday

Hi @&€, I was just confirming if you submitted your paypal details when you ordered this cash out so as to prevent a double transaction if we send you a new cash out email. However I have made you a priority with I.T to activate a new cash out email for sending tomorrow. Pete

Ps that link I was promised today never happened !!

68 lost souls

firestarter51 wrote: »

shame they dont send the cash out as a gift via friends and family option, no commission to paypal then, seems a shame to get to 50 and drop to 43 to no fault of our own

Or if you could cash out in store which would make a lot more sense

blinkey 101

68 lost souls wrote: »

Or if you could cash out in store which would make a lot more sense

Well this defenitly put me off doing it again. it's time consuming enough snapping the receipts, then I try to claim my "reward" and get nothing but a fat 0 .

Feel like a mushroom at this stage feeding my ****e and kept in the dark !

IrishStuff09

Cash out is working again today.. got my €45 (or €43 something..) earlier.

youngblood

Is the app down? Obtaining id error message, with full connection

sidcon

youngblood wrote: »

Is the app down? Obtaining id error message, with full connection

Mine just says loading and starting session.

youngblood

cannot reach server message-
Is it down for you also?

AlanS181824

Can register and the website seems down, was looking forward to testing it out

L1011

Twitter profile was compromised over the weekend as it was sending spam messages.

AlanS181824

MYOB wrote: »

Twitter profile was compromised over the weekend as it was sending spam messages.

So it won't be up again for a while then do you think?

mags80

I was wondering the same thing. Keep getting the we cant access your account and cannot reach server. Its a total pain. Im also still having to use a seperate phone to use the app to snap receipt as there is a problem with the app on my sony xperia L. Was told the technical team were looking into it but still not sorted. That was months ago.

firestarter51

Just got this reply from reep via twitter

@Reep_Rewards: they are down for essential maintenance at the moment and will be up and running as soon as possible. Thanks, Pete