Exchanging Underwear?

Aoifums

I know you normally can't bring underwear back to shops and I am really thankful for that.
I bought a five pack of underwear in Dunnes earlier and the first pair I took out of the pack were two sizes larger than the size on the pack. The second pair were the expected size. I don't want to take the rest out in case I end up bringing them back and it looks like I messed them up so I don't know what size they actually are. So can I expect them to fix this or should I just get over it?
It's not a big deal, I'm more curious than anything about the policy in this case.

TheBoffin

In the situation where sizes were different, I would take them back to Dunnes. While they generally have a policy on not taking returns on underwear, if they are at fault (which in this case they appear to be) you will be entitled to have them replaced.

The sizes are different and the product would not be normally re-stocked so this should exclude the non return policy for underwear.

drunkmonkey

Sell the ones you've tried on that don't fit on adverts, lads are queuing up for them there.

Aoifums

drunkmonkey wrote: »

Sell the ones you've tried on that don't fit on adverts, lads are queuing up for them there.

I generally look stuff up if I think someone's just joking but I'll leave it be this time

drunkmonkey

Aoifums wrote: »

I generally look stuff up if I think someone's just joking but I'll leave it be this time

There not for me but the going rate seems to be €10, not a bad return on your purchase.
If someone would pay for mine i'd gladly let them off..

dudara

@drunkmonkey - let's not get into fetishes here. Leave that stuff for other forums

dudara

Sammy_Jankis

More than likely some other customer opened them looked at the size and then walked off. Staff tidying up later had a few pairs opened and just threw them back into the box without looking at the size.

Dunnes at fault. Explain to the manger that they are different sizes. More than likely they still have them or someone else may have bought them and will be returning them.

Miaireland

It has happened to me a couple of times in Dunnes and I have never had a problem returning the pack. I know always go for packs at the back of the rails rather than near the front.

rubadub

http://www.dunnesstores.com/returns-exchanges/content/fcp-content

Are there any items I am not able to return?
The following items cannot be refunded or exchanged. This does not affect your statutory rights.
Underwear and boxers
Swimwear from which the original hygiene seal has been removed
Pierced jewellery
Personal grooming items or cosmetics
Security sealed items where the seal is broken
Bedding (sheets, duvet covers, pillowcases etc) duvets, pillows, if opened
Curtains, if opened
Items without original packaging
Home delivered furniture
Gift cards

This is similar to the argos return policy, they are not legally obliged to offer any refund/exchange at all -so can exclude at will, but if something goes wrong you have your usual legal rights.

ShaShaBear

When buying underwear in Dunnes or Penneys it always bodes well to make sure the packet has not been open.

Many people will take the first pair out of the packet to see what they look like, and either ram it back in and take an unopened packet, or they'll just leave them there for staff to put back in. Easy for a larger/smaller pair of underwear to end up in the wrong packaging.

Try your arm at taking them back, but in future, check that the knickers are folded correctly in the packet, and take one from the back

Sammy_Jankis

ShaShaBear wrote: »

Many people will take the first pair out of the packet to see what they look like

This drives me up the wall. Why do you need to know what boxers look like?

itsnotmyname

Lidl take issue with returning Bra's .....I bought a sports bra one morning and returned it the same afternoon ( too small ..need to do more sport:o ) ...and it became an embarrassing encounter to say the least . I did get a full refund ...but b aware folks