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eFibre / eVision Order

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    #32
    jaggiebunnet
    Registered Users Posts: 1,359 ✭✭✭jaggiebunnet


    Hi Al - I pm'd you yesterday.  Can I get the HD pack switched on for free in the meantime while Eircom work out how to solve such a simple issue?


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    #33
    jaggiebunnet
    Registered Users Posts: 1,359 ✭✭✭jaggiebunnet


    So what was the point of asking for my details if after 2 days you don't bother calling?  stalling tactic?  most likely. 


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    #34
    jaggiebunnet
    Registered Users Posts: 1,359 ✭✭✭jaggiebunnet


    3 days and still no call - Alan can I get an answer as to what is going on here?  What should I expect - do I need to cancel eVision as it is not meeting what I was promised?


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    #35
    dilallio
    Registered Users Posts: 2,728 ✭✭✭dilallio


    Hi Jaggiebunnet - Have you heard back yet?


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    #36
    jaggiebunnet
    Registered Users Posts: 1,359 ✭✭✭jaggiebunnet


    No.  It has only been 3 or 4 days since I was asked for my contact number - there is obviously something very difficult about setting things up correctly in their system.  Not to mention the fact that eFibre users cannot log in online - and as far as I can make out cannot therefore access any of the Eircom Wireless Hubs around the  country.  It really smells of something rushed and not implemented properly.


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    #37
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    jaggiebunnet wrote: »
    No.  It has only been 3 or 4 days since I was asked for my contact number - there is obviously something very difficult about setting things up correctly in their system.  Not to mention the fact that eFibre users cannot log in online - and as far as I can make out cannot therefore access any of the Eircom Wireless Hubs around the  country.  It really smells of something rushed and not implemented properly.

    Hi jaggiebunnet

    I am still awaiting clarification on this, I'm fully aware of the delays in arranging this for you and I apologise for this.

    As soon as I have more information I will let you know immediately.

    Thanks

    Al


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    #38
    jaggiebunnet
    Registered Users Posts: 1,359 ✭✭✭jaggiebunnet


    eircom: Alan wrote: »
    jaggiebunnet wrote: »
    No.  It has only been 3 or 4 days since I was asked for my contact number - there is obviously something very difficult about setting things up correctly in their system.  Not to mention the fact that eFibre users cannot log in online - and as far as I can make out cannot therefore access any of the Eircom Wireless Hubs around the  country.  It really smells of something rushed and not implemented properly.

    Hi jaggiebunnet

    I am still awaiting clarification on this, I'm fully aware of the delays in arranging this for you and I apologise for this.

    As soon as I have more information I will let you know immediately.

    Thanks

    Al
    Hi Al - I appreciate there is only so much you can do - but to be honest I am at a loss as to how this can possibly be so difficult, especially when it has been advertised for as long as it has been.


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    #39
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    jaggiebunnet wrote: »
    eircom: Alan wrote: »
    jaggiebunnet wrote: »
    No.  It has only been 3 or 4 days since I was asked for my contact number - there is obviously something very difficult about setting things up correctly in their system.  Not to mention the fact that eFibre users cannot log in online - and as far as I can make out cannot therefore access any of the Eircom Wireless Hubs around the  country.  It really smells of something rushed and not implemented properly.

    Hi jaggiebunnet

    I am still awaiting clarification on this, I'm fully aware of the delays in arranging this for you and I apologise for this.

    As soon as I have more information I will let you know immediately.

    Thanks

    Al
    Hi Al - I appreciate there is only so much you can do - but to be honest I am at a loss as to how this can possibly be so difficult, especially when it has been advertised for as long as it has been.
    Hi jaggiebunnet

    I can understand your feelings on this, I'll do my best to keep pushing for information and let you know as soon as I have an update.

    Al


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