Mux 2 Launched / Saorview Rescan Required

Wayne Cochran

dublinman1990 wrote: »

The poster who posted the problem has to give information whether the service the poster receives uses an aerial to get DTT.

I would be pretty sure that Veelle has seen the rescan messages carried on Saorview & I would think they have a combi satellite/terrestrial system.

Nothing to do with Freeview UK terrestrial.

dublinman1990

Wayne Cochran wrote: »

Nothing to do with Freeview UK terrestrial.

You can get Saorview combined with Freeview in the North of Ireland because you can Saorview relayed from transmitters in the North.

Although, if you use Freeview equipment to also get Saorview you will the receive the Irish channels in the 800's in any part of the Republic of Ireland, even though the reception is unreliable.

Wayne Cochran

dublinman1990 wrote: »

You can get Saorview combined with Freeview in the North of Ireland because you can Saorview relayed from transmitters in the North.

The service carried by NI transmitters is NOT Saorview. It is standard def. versions of RTE & TG4 channels.

It would seem to me that Veelle thinks Saorview is a Sky-type service with its own installers etc., hence the reference to "customers". They don't realise that the broadcasts are freely available to any suitable equipment.

dublinman1990

Sorry I should have said that to get Freeview, you need to get those channels via one aerial pointed towards the north. And to get Saorview, you need to get an aerial towards a transmitter in the South to get the Irish channels.

All I can say that it will depend on what more information is being given from Veelle to make steps to resolve the issue.

Wayne Cochran

dublinman1990 wrote: »

Sorry I should have said that to get Freeview, you need to get those channels via one aerial pointed towards the north. And to get Saorview, you need to get an aerial towards a transmitter in the South to get the Irish channels.

All I can say that it will depend on what more information is being given from Veelle to make steps to resolve the issue.

The stuff about aerials is irrelevant, it's just someone who wants to know how to retune their receiver.

I'm not sure but I don't think the docs. provided by Saorview deal with combi receivers, so they would be better off posting what receiver they have here, so they can be advised on how to do a terrestrial scan only.

fat-tony

Sam Russell wrote: »

I was refering to GB - he used to power the stations output, but not with valves.

You mustn't be listening to him of "a Sunday", then Sam - he's retiring because they can't find the replacement valves for his transmitter:P

Sam Russell

fat-tony wrote: »

You mustn't be listening to him of "a Sunday", then Sam - he's retiring because they can't find the replacement valves for his transmitter:P

Sorry, I do not listen to him. I think he dribbles into the mike too much for me. I like the jazz he plays but - more music, less talk, and a lot less dribble! Or should that be drivvel?

sudzs

steviegall wrote: »

hi there im having a bit of a problem and cant seem to fix it

when i first heard of this back in oct/nov i rescanned my box and got nothing new so i thought maybe it just hasnt made it to the transmitter we are pointed at and since yesterday we got the cue to rescan our box again but still nothing new

just to clarify i live in strabane on the border with lifford co.donegal and have always been able to get roi stations

its only rte 1 we have the problem with so i assume all the other channels will be ok but my mother watches mostly rte 1

we have a box capable of receiving hd signals(i made sure of that when i bought it) so up until now we have been getting saorview fine

im fairly sure we are pointed at the ballybofey transmitters if that makes any difference

so my problem in short is that im worried ill lose rte 1 as when i rescan i dont get anything different

if that doesn't work call out someone to look at the aerial. [/QUOTE]


I had exactly the same problem (as I posted directly after your above post) and kept doing a rescans until late last night it came good! Have the new HD RTE1 and all other channels present and correct. So try a rescan or 3 and maybe with a bit of luck things will fall into place for you too!

Good luck!

The Cush

sudzs wrote: »

I had exactly the same problem (as I posted directly after your above post) and kept doing a rescans until late last night it came good! Have the new HD RTE1 and all other channels present and correct. So try a rescan or 3 and maybe with a bit of luck things will fall into place for you too!

With a good Saorview signal you should only have to rescan once, your signal is probably borderline. Don't be surprised if you have reception problems in future.

sudzs

The Cush wrote: »

With a good Saorview signal you should only have to rescan once, your signal is probably borderline. Don't be surprised if you have reception problems in future.

Oh no... Up to the roof it is so!

The Cush

sudzs wrote: »

Oh no... Up to the roof it is so!

Is there a signal strength/quality meter on the TV? If so, what are the readings for the Saorview channels like?

zg3409

Veelle wrote: »

Can anyone tell me will there be any further rescans required by Saorview?

I am not a Saorview customer but my receiver also needs to be rescanned now which is an awful pain. My installer cannot/will not(?) give me guidance over the phone how to do this, nor can I figure out how to do it myself using the User Manual. Instead installer must visit and complete rescan himself for me at a cost.

Not sure if I am being ripped off or if others have this problem.
Thanks.

Saorview offer FREE rescan advice if you ring them on 1890 222012 but it would be best to first know the exact make and model of TV, and any satellite or boxes you have connected to it. Make sure the TV is on, and note the phone call is not free. Ring during office hours. It might be a good idea to ask some friend who is technical to help you and ring up on your behalf. As mentioned a rescan may be required every year or so, and it would be good not to have to pay someone to do it for you. However from the installers point of view they have to charge for their time and talking someone through the procedure over the phone will take time!

http://www.saorview.ie/help-support/faqs/need-help-with-the-saorview-re-scan/

frankmulveen

I did a rescan of terrestrial channels on a Walker combi and now the Irish channels are up in number 455 etc on the remote. BBC is in number 1. How do I get the Irish channels back to 1, 2, 3, 4, 5 etc?

sudzs

The Cush wrote: »

Is there a signal strength/quality meter on the TV? If so, what are the readings for the Saorview channels like?

No, there's no meter on the TV that I can find anyway. And you were right, I lost RTE1 the other night, it was just a blank screen. But it's back again today in perfect HD.

The Cush

sudzs wrote: »

No, there's no meter on the TV that I can find anyway. And you were right, I lost RTE1 the other night, it was just a blank screen. But it's back again today in perfect HD.

What is the make and model of the TV? Someone here may be able advise.

You said earlier that you're about 8 miles from the Clermont Carn transmitter, that close you should be pulling in a very good signal from a main transmitter. Are you using different aerials for Saorview and Freeview? Is there a masthead amplifier close to the aerial or any amplifier in the system? Too much signal can be as bad as too little but if this was the case it should affect both multiplexes from Clermont Carn I would think.

sudzs

The Cush wrote: »

What is the make and model of the TV? Someone here may be able advise.

You said earlier that you're about 8 miles from the Clermont Carn transmitter, that close you should be pulling in a very good signal from a main transmitter. Are you using different aerials for Saorview and Freeview? Is there a masthead amplifier close to the aerial or any amplifier in the system? Too much signal can be as bad as too little but if this was the case it should affect both multiplexes from Clermont Carn I would think.

Thanks for your interest and help!

The TV is a Sharp LCD LC-32LD145K.

We get the Saorview through the aerial and the UK Freeview through a box. The aerial is serving 9 apartments so don't know what amplifiers, if any, there are.

The Cush

sudzs wrote: »

We get the Saorview through the aerial and the UK Freeview through a box. The aerial is serving 9 apartments so don't know what amplifiers, if any, there are.

I assume again the aerial is connected to both the Freeview box and TV? Do you use the TV for both Saorview and Freeview? How is the aerial split to TV and STB?

How many aerials are on the roof for both Saorview and Freeview reception?

Feeding 9 apartments there must be some form of distribution amplifier in the setup. You may have get someone in to check the aerial and the signal at each TV point.

Gordare

Hi all,

When I rescan my tv I only get RTE 1 SD,(which is telling me I need to rescan and that it's going on Wednesday) there's no sign of RTE 1HD. I'm at a loss what to do, any suggestions would be greatly appreciated. G.

The Cush

Gordare wrote: »

When I rescan my tv I only get RTE 1 SD,(which is telling me I need to rescan and that it's going on Wednesday) there's no sign of RTE 1HD. I'm at a loss what to do, any suggestions would be greatly appreciated. G.

As with similar posts here most likely an aerial issue, insufficient signal for that particular frequency. An outdoor aerial is recommended, if it's an outdoor aerial it may require an adjustment.

What type of aerial are you using, indoor/outdoor/attic?
What is the make and model of the TV?
What is the recommended transmitter for your location, http://www.saorview.ie/get-saorview/make-the-switch/coverage-map/ ?

http://www.saorview.ie/help-support/faqs/need-help-with-the-saorview-re-scan/

Machinehead

The Cush wrote: »

As with similar posts here most likely an aerial issue, insufficient signal for that particular frequency. An outdoor aerial is recommended, if it's an outdoor aerial it may require an adjustment.

What type of aerial are you using, indoor/outdoor/attic?
What is the make and model of the TV?
What is the recommended transmitter for your location, http://www.saorview.ie/get-saorview/make-the-switch/coverage-map/ ?

http://www.saorview.ie/help-support/faqs/need-help-with-the-saorview-re-scan/

Can you pick up RTÉ jnr & RTÉ One +1, broadcast on the same frequency? Do you already have RTÉ Two HD? Is the STB Saorview approved? if not & you cannot see RTÉ Two HD, may be a compatibility issue.

Antenna

The radio Interview from yesterday with Jim Higgins of Saorview about the Rescan issue, and other issues with Cork viewers here:

http://soundcloud.com/tvlopt/saorviewinterview20140401

Chimichangas

Try doing a manual tuning for the saorview channel(s) you need, it worked for me. Think the dodgy rte1 hd mux was being picked up, but after a manual search the correct mux came in where it was supposed to be, no loss of signal since. unless i do an autoscan...

h7nlrp2v0g5u48

Test channel 15 now showing rte news now with Rnag audio.

Antenna

And also there was an interview with Jim Higgins of Saorview about the rescan deadline broadcast on Radio Kerry last Monday here:

http://media.radiokerry.ie/mediamanager/embed/player/podcasts/9/item/20723

sounds like a lot of those contacting the show have ongoing reception issues.

Souriau

natashaob6 wrote: »

Test channel 15 now showing rte news now with Rnag audio.

Radio on main audio but if you select AD or NAR you get english audio with the video

formerly scottish paddy

I'm not at home, has RTE1 SD gone now?

The Cush

formerly scottish paddy wrote: »

I'm not at home, has RTE1 SD gone now?

No, not until the wee hours of the morning I'd guess. Possibly after Oireachtas Report and before a repeat of Creedon's Cities.

SD feed still running now but the notice has been removed in the last few minutes.

Souriau

RTE1 SD off-air now

And it's gone now. Went just after Oireachtas Report.

peking97

Yeah 01:12 seems to have been the changeover time.

stereomatic

White box gone 01:00
RTÉ1 SD gone 01:12
RTÉ1 +1 off air 02:17

LCN 15 - RTÉ NN image, RnG audio

Oscarziggy

Well it's now bye bye RTE 1 for me !!
This stupid box of mine automatically either deletes Mux 1 completely or Mux 2 depending on which Mux I happen to be watching.!!
As there is more on Mux 1 I'll stick with it --- as there is no longer RTE1 SD then it's bye bye RTE1.
It comes up with "unused channels have been deleted" " and I can't stop it --- must get an email off to the company to see if there are any software updates then they can add it to my list of non replies.
Regards

mackersdublin

Oscarziggy wrote: »

Well it's now bye bye RTE 1 for me !!
This stupid box of mine automatically either deletes Mux 1 completely or Mux 2 depending on which Mux I happen to be watching.!!
As there is more on Mux 1 I'll stick with it --- as there is no longer RTE1 SD then it's bye bye RTE1.
It comes up with "unused channels have been deleted" " and I can't stop it --- must get an email off to the company to see if there are any software updates then they can add it to my list of non replies.
Regards

Buy a Saorview Approved box or TV and it won't happen

Oscarziggy

mackersdublin wrote: »

Buy a Saorview Approved box or TV and it won't happen

Yes I appreciate that --- my Sony TV works fine but it's the PVR that is weird.
I have emailed the company and await their responce !!
Regards

steveon

Oscarziggy wrote: »

Well it's now bye bye RTE 1 for me !!
This stupid box of mine automatically either deletes Mux 1 completely or Mux 2 depending on which Mux I happen to be watching.!!
As there is more on Mux 1 I'll stick with it --- as there is no longer RTE1 SD then it's bye bye RTE1.
It comes up with "unused channels have been deleted" " and I can't stop it --- must get an email off to the company to see if there are any software updates then they can add it to my list of non replies.
Regards

what model box have u got?

Oscarziggy

steveon wrote: »

what model box have u got?

It's a View 21 HD PVR
Regards

steveon

Oscarziggy wrote: »

It's a View 21 HD PVR
Regards

Never seen one myself but are not designed for Saorview but should work have to say like the interface I see on their videos, find it strange it would delete a second mux, have u done the update for the latest firmware listed on its site?

Try resetting to factory default and hitting an auto-tune now that the old signals have been turned off it mite help!

http://www.view21.com/support/software-updates/

Oscarziggy

steveon.
Thanks for your help......I have the latest software installed.
I have tried first time install ,manual channel scan --- you name it I've tried it !!
It is a weird box --- I created a favourite list of RTE only which it kept except the channels had already gone by the time I got to view them although the list remained!!
It does work with UK Freeview --- maybe it doesn't like mixing the 2 but I live in a strong Freeview area and can't stop the Freeview signal getting in.
I even tried pulling the aerial lead out after it scanned the 2 Muxes on 23 and 26 --- then when it finished scanning I put the aerial back and it detected the Freeview channels !
Regards

egal

Is there an option in the set-up menu to stop it auto-updating channels?

Oscarziggy

egal wrote: »

Is there an option in the set-up menu to stop it auto-updating channels?

Wish there was !!

Regards

snaps

Just wondering, does LCN automatically update the muxes when they change?

mackersdublin

Did a full digital re-scan on a Saorview approved TV this morning and Channel 11 is still there (old RTE One SD) with a black screen

I thought Saorview were removing it from the EPG last Wed night

zg3409

snaps wrote: »

Just wondering, does LCN automatically update the muxes when they change?

No I don't think so. LCN mostly just juggles channels to the recommeneded order as recommended by the broadcast. What you are looking for is automatic updating of new channels or changes on the Muxes. Some TVs have this option, but it is not recommended, as it keeps searching for new channels or muxes. What can sometimes happen is your TV may now and then pick up distant transmitters as new Muxes and suddenly add unwanted channels. This can cause major problems for users who do not understand what is going on, as so often is disabled in the menu by default.

I think its a pity the standard does not have a method to trigger an update to happen automatically, which would be triggered by the broadcaster, once they have made changes to the transmission and want all TVs to update. The TVs would then scan once, and never scan again, until triggered again by the network.

It would work much like Sky's system where channel changes and update are seamless to the users and re-scanning is never noticed or required by users.

bob11

Hi there,

Just a question for some Kildare boardies ..

The rellies have lost the old RTE1 and when I retuned the tele to try and get the new RTE1 HD, it is not available ..

They are just using an aerial in the attic which has been picking up the old RTE1 perfectly ..

is it possible that the new MUX on a different frequency would need some aerial adjustment ??

Thanks in advance

Bob

zg3409

mackersdublin wrote: »

Did a full digital re-scan on a Saorview approved TV this morning and Channel 11 is still there (old RTE One SD) with a black screen

I thought Saorview were removing it from the EPG last Wed night

I am not sure if this is the case or if a factory reset would remove it. I do know in the past they flag unwanted or test channels as "hidden" so on approved boxes it skips these channels during up/down channel selections on the remote. On some TVs if you manually press 1,1 it will show hidden channels (11) but using up/down will still skip them. Maybe they want to keep this place name for a while, instead of possibly displaying "no signal" on people's TVs?

zg3409

bob11 wrote: »

Hi there,

Just a question for some Kildare boardies ..

The rellies have lost the old RTE1 and when I retuned the tele to try and get the new RTE1 HD, it is not available ..

They are just using an aerial in the attic which has been picking up the old RTE1 perfectly ..

is it possible that the new MUX on a different frequency would need some aerial adjustment ??

Thanks in advance

Bob

Yes definitely. RTE1 is now on a different frequency to RTE2. You need to pick up 2 signals to get RTE1 and 2.

Use this website to find the recommended transmitter for you:
http://www.saorview.ie/get-saorview/make-the-switch/coverage-map/

Also included on the side is technical information E.g. Channels: 54, 58 which may help you to do a manual scan of each frequency. Manual scans are generally more sensitive and tend to pick up weak signals.

Finally make sure your aerial is pointing the right direction and is horizontal or vertical depending on what is recommended for your location. Make sure is it far from water tanks, and up in the clear. Sometimes hanging it using string or old shoe laces from the rafters can help. If the signal is then dodgy or a no go, you should seriously consider using a professionally installed rooftop aerial, which would give a more reliable result.

Elmo

Any notable improvements on SD channels since the change?

The Cush

mackersdublin wrote: »

Did a full digital re-scan on a Saorview approved TV this morning and Channel 11 is still there (old RTE One SD) with a black screen

I thought Saorview were removing it from the EPG last Wed night

zg3409 wrote: »

I am not sure if this is the case or if a factory reset would remove it. I do know in the past they flag unwanted or test channels as "hidden" so on approved boxes it skips these channels during up/down channel selections on the remote. On some TVs if you manually press 1,1 it will show hidden channels (11) but using up/down will still skip them. Maybe they want to keep this place name for a while, instead of possibly displaying "no signal" on people's TVs?

LCN 11 remains as a blank channel after a full factory reset, I assume it'll disappear in due course. LCNs 17 & 18 switched to hidden/skipped after those duplicate channels were switched off in the day(s) after.

The Cush

zg3409 wrote: »

No I don't think so. LCN mostly just juggles channels to the recommeneded order as recommended by the broadcast. What you are looking for is automatic updating of new channels or changes on the Muxes. Some TVs have this option, but it is not recommended, as it keeps searching for new channels or muxes. What can sometimes happen is your TV may now and then pick up distant transmitters as new Muxes and suddenly add unwanted channels. This can cause major problems for users who do not understand what is going on, as so often is disabled in the menu by default.

All Saorview approved TV will automatically update LCNs but can be hit and miss on non-approved receivers. I've 2 non-approved Sony TVs, 1 auto updates the LCNs after any change the other doesn't.

Regarding the reception of distant muxes on the same network, approved TVs will ignore these as per the Nordig spec but non-approved may store duplicate channels.