Mux 2 Launched / Saorview Rescan Required

Woodville56

Rescanned T V tonight. RTE 1 and other channels ok as before - Can't see any real difference so far?? except that when I select button no 1, where RTE1 is programmed, the station identifier that appears momentarily on the screen now is (DVB-T) and the message Rescan required ?
I have followed the Saorview instructions , automatic scan etc - wonder what's happening ?? Any ideas ??
TV is a Phillips and set top box is a Ferguson Ariva Combo

Souriau

The Cush wrote: »

Yes, we saw that on day 1 when Rte1 +1 was transmitting an on-air caption as Rtéjr was transmitting it normal programming but reverted to the MHEG-5 genertaed caption later that day.

If you take a look at the snapshot on TSReader thread and you will see RTE jr went off air about 18:45, no video then came back onair at 18:55. while during that time, RTE1+1 shot up to about 25% of Mux bandwidth, 6mpbs, then drop down to less then RTE jr.

Souriau

Woodville56 wrote: »

Rescanned T V tonight. RTE 1 and other channels ok as before - Can't see any real difference so far?? except that when I select button no 1, where RTE1 is programmed, the station identifier that appears momentarily on the screen now is (DVB-T) and the message Rescan required ?
I have followed the Saorview instructions , automatic scan etc - wonder what's happening ?? Any ideas ??

The best is to delete all RTE channels and then manual scan Mux 2 first then manual scan Mux 1 last.

kooga

this is one absolute mess, couldn't watch the 9pm news as no reception on rte 1! do rte rl /saorview want us to go back into the hands of upc or sky or even eircom...................as we can't even get decent reception on DTT !

The Cush

scruffy66 wrote: »

Its not as simple as Saorview suggest, it would have been helpful if they had suggested a fair call out charge for a rescan and channel sort.

Saorview has no say into what the trade charges just as they didn't during leadup to ASO, at that time they simply quoted the price range the trade was charging. It's up to the customer to shop around.

Peter Rhea

kooga wrote: »

this is one absolute mess, couldn't watch the 9pm news as no reception on rte 1! do rte rl /saorview want us to go back into the hands of upc or sky or even eircom...................as we can't even get decent reception on DTT !

Do you expect someone from RTE to come out & retune your receiver, or what?

zg3409

kooga wrote: »

this is one absolute mess, couldn't watch the 9pm news as no reception on rte 1! do rte rl /saorview want us to go back into the hands of upc or sky or even eircom...................as we can't even get decent reception on DTT !

RTE1 should be available as channel number 11 on yor box, even if you cannot get mux 2, but can still get Mux1 as before, so try channel 11. The ch11 RTE1 will go away in a few weeks.

Antenna

Many receivers, as is, will retune the MUX2 automatically if left on standby overnight - many people kill the power to their receivers overnight. Perhaps viewers should have been advised to leave their TVs/STBs on standby overnight and see if they retune by themselves before doing anything (if unsure about retuning)

Woodville56

Souriau wrote: »

The best is to delete all RTE channels and then manual scan Mux 2 first then manual scan Mux 1 last.

Sorry Souriau, a bit of a luddite here when its comes to tecchie stuff - whats MUX2 &Mux 1 - I don't see any reference to it on the Installation menu on Saorview set up. By the way, I think our signal comes from the Cairn Hill transmitter in Longford if that's of any significance ?
Thanks again and apologies for the ignorance - to listen to RTE thought all I had to do was just to click on the automatic rescan button in the Installation menu ?? Seems not so simple, Also I appear to have lost BBC 1 from where I had it set up ???

The Cush

Woodville56 wrote: »

I have followed the Saorview instructions , automatic scan etc - wonder what's happening ?? Any ideas ??
TV is a Phillips and set top box is a Ferguson Ariva Combo

Is the Philips TV Saorview approved?

The first thing to look at in a case like this is the aerial and where its pointing at.

What type of aerial are you using, indoor/outdoor and is it pointing at the transmitter recommended by Saorview for your location?

My problem with Mux2 yesterday was it was coming in much stronger than Mux1 causing a Waker STB to fail to store the channels. Others here have reported similar with the Mux 2 signal also.

zg3409

Woodville56 wrote: »

Sor thought all I had to do was just to click on the automatic rescan button in the Installation menu ?? Seems not so simple, Also I appear to have lost BBC 1 from where I had it set up ???

That is basically it, BUT, it depends on the make of box. If your box is a combined Satellite and terrestrial (Saorview) you should only do a terrestrial automatic rescan.

What is the exact make and model of the box? Is it connected to a dish?

marclt

Factory set and then scan again. Start from scratch. It's the dual running of RTE1 SD and HD that seems to be causing boxes at lot of confusion. I'm not sure why RTE couldn't put the old version of RTE1 onto a different LCN until it is switched off, so any rescanning process would have put the HD version at LCN 1.

As for BBC 1, it might be a number of causes, from poor reception or co-channel interference. If you can be more specific about your general location I'm sure posters will be only too happy to advise.

Woodville56

zg3409 wrote: »

That is basically it, BUT, it depends on the make of box. If your box is a combined Satellite and terrestrial (Saorview) you should only do a terrestrial automatic rescan.

What is the exact make and model of the box? Is it connected to a dish?

Yes, its a combined Satellite & Terrestrial (Saorview)- Saorview box is a Ferguson "Ariva" HD Combo Receiver. I'm still receiving RTE 1 and other Irish channels ok but RTE1 identifier doesn't come up when I swtch on to that channel and still says "rescan" ?

will try a terrestrial auto rescan so

Woodville56

The Cush wrote: »

Is the Philips TV Saorview approved?

The first thing to look at in a case like this is the aerial and where its pointing at.

What type of aerial are you using, indoor/outdoor and is it pointing at the transmitter recommended by Saorview for your location?

My problem with Mux2 yesterday was it was coming in much stronger than Mux1 causing a Waker STB to fail to store the channels. Others here have reported similar with the Mux 2 signal also.

TV is saorview approved, using Ferguson "Ariva" combo HD receiver for satellite & terrestrial, using sat dish

zooropa2012

Are the two HD test cards on MUX 2 for TV3 HD and TG4 HD??. If so when are these likely to be available on Soarview? Additionally, will this mean we will have to do another retune when they are launched on this platform?

scruffy66

The Cush wrote: »

Saorview has no say into what the trade charges just as they didn't during leadup to ASO, at that time they simply quoted the price range the trade was charging. It's up to the customer to shop around.

They dont have a say but surely they know that most people watching Saorview are watching through combi boxes and they aren't simple to retune for most people, its disingenuous of Saorview to suggest to people that its a
simple retune, anyway i think a minimum 40 euro charge should apply depending on how far the installer has to drive.

What about TV 3, TG4 and 3e are they going to move in the future and will a another retune be nessesary ? and another call out charge for the customer, i can understand a retune for new channels but to mess with the basic RTE Channels with a second retune would be just driving people towards pay TV , especially with eircom , upc and sky all competeing offering broad band TV and phone.

Have to say i find this a complete pain in the Arse , i am busy most of the time and need this like a hole in the head, maybe im looking at it all wrong
and i should look at it instead as an opportunity to make more money out of
people ive done installs for , i dont think so , people are just going to get
fed up with free TV .

Saorview are much like our politicians , totally out of touch with its
Customers

Souriau

Woodville56 wrote: »

Sorry Souriau, a bit of a luddite here when its comes to tecchie stuff - whats MUX2 &Mux 1 - I don't see any reference to it on the Installation menu on Saorview set up. By the way, I think our signal comes from the Cairn Hill transmitter in Longford if that's of any significance ?
Thanks again and apologies for the ignorance - to listen to RTE thought all I had to do was just to click on the automatic rescan button in the Installation menu ?? Seems not so simple, Also I appear to have lost BBC 1 from where I had it set up ???

Sorry for not being clear
Mux 1 from Cairn Hill is 47 and Mux 2 is 44.
Can you tell us what frequency is your RTE2 HD is. you may see it in the set up menu and signal info or something similar.

The Cush

zooropa2012 wrote: »

Are the two HD test cards on MUX 2 for TV3 HD and TG4 HD??. If so when are these likely to be available on Soarview??

You'll only get speculation here, TV3 and TG4 are the only people that can answer that for you.

Woodville56

Souriau wrote: »

Sorry for not being clear
Mux 1 from Cairn Hill is 47 and Mux 2 is 44.
Can you tell us what frequency is your RTE2 HD is. you may see it in the set up menu and signal info or something similar.

On Channel List for RTE2 the following : DVB-T ,
682000/8M , PID 1102/1202/81

Does this help ?

The Cush

Woodville56 wrote: »

a bit of a luddite here when its comes to tecchie stuff - whats MUX2 &Mux 1

Mux1 & 2 are the 2 frequencies the Saorview channels are carried on from your local tranmitter. During an auto scan the receiver will check all frequencies and store any channel found.

http://www.2rn.ie/wp-content/uploads/2013/10/2RN-DTT-Television-Transmission-Network-Oct-2013.pdf

The Cush

New from 2RN - Re-Scan Issues Televisions and Set Top Boxes that are not SAORVIEW Approved

larchill

This whole things a mess. Retuned my Triax TSC114 the other night, & had no RTE1 - just got a Rescan thingy? Did an autoscan (the 1st one was a manual one) & realised that there's now a 2nd multiplex! Messed up my Freeview from NI, all the Saorview stuff is mixed up in the middle of the BBC, ITV, C4, etc. It was so clean before, Saorview always came 1st: RTE1, RTE2, TV3, etc, followed by BBC, UTV, etc. Now its all messed up - BLAST!

Souriau

Woodville56 wrote: »

On Channel List for RTE2 the following : DVB-T ,
682000/8M , PID 1102/1202/81

Does this help ?

That is c47, from Cairn Hill,
delete RTE1, RTE jr and RTE 1+1 on these setting 682000/8M.
Then manually tune in C44 or 658000 khz, to add the new channels

Woodville56

The Cush wrote: »

New from 2RN - Re-Scan Issues Televisions and Set Top Boxes that are not SAORVIEW Approved

Thanks for link , my understanding is that the set top box I have is Saorview Approved ?? - Ferguson Aviva Combo - for terrestrial channels and satellite/uk channels ???
Should I do a Factory Reset or leave as is - I am getting all my channels , just that RTE 1 doesn't display channel name and still says "reset" and my BBC1 has gone AWOL !!!!

The Cush

Woodville56 wrote: »

my understanding is that the set top box I have is Saorview Approved ?? - Ferguson Aviva Combo - for terrestrial channels and satellite/uk channels ???!

It's not Saorview approved - http://www.saorview.ie/equipment/saorview-approved-product-listings/, http://www.saorview.ie/product/saorview-combi-options/

Mr Cumulonimbus

For anybody that needs to have their aerial checked (if you don't know how or its too dangerous for you to attempt it, get a competent installer to do it), a vertically polarised tv signal needs an aerial positioned as follows:




For a horizontally polarised signal:

Woodville56

@ The Cush, thanks again for your help - Interesting ! was told when buying that it was Saorview approved - so nothing for it but chance factory reset I suppose ????

The Cush

Woodville56 wrote: »

@ The Cush, thanks again for your help - Interesting ! was told when buying that it was Saorview approved - so nothing for it but chance factory reset I suppose ????

I don't own one but that would be my first step.

Peter Rhea

Woodville56 wrote: »

- so nothing for it but chance factory reset I suppose ????

Presumably at this stage, you've looked through the whole channel list, in case the receiver has dumped channels in some random location?

Woodville56

Peter Rhea wrote: »

Presumably at this stage, you've looked through the whole channel list, in case the receiver has dumped channels in some random location?

Yeah, done restore and have my channels re-ordered, wasn't too difficult, I never bother with the trashy satellite stuff, just listed the terrestrial channels, the Irish & UK channels - RTE 1 now showing , no apparent difference so far !

Peter Rhea

So RTE1 is now on 658 mHz & displaying the channel name in the EPG?

The Cush

The Cush wrote: »

Yes, we saw that on day 1 when Rte1 +1 was transmitting an on-air caption as Rtéjr was transmitting it normal programming but reverted to the MHEG-5 generated caption later that day.

Rtéjr and Rté1 +1 are still on separate streams on Mux2. Easiest way to check is if you go to Rtéjr on LCN 7 and depending on how slow the MHEG-5 caption loads you will catch a glimse of the on-air caption " RTÉjr This channel is currently off air"

Woodville56

Peter Rhea wrote: »

So RTE1 is now on 658 mHz & displaying the channel name in the EPG?

Yeah, went back to factory settings, reset and now I've now got RTE1 display on 658000/M8 - hope sorted now ?

Thanks to everyone for all the advice !

The Cush

The Cush wrote: »

Rtéjr and Rté1 +1 are still on separate streams on Mux2. Easiest way to check is if you go to Rtéjr on LCN 7 and depending on how slow the MHEG-5 caption loads you will catch a glimse of the on-air caption " RTÉjr This channel is currently off air"

Indeed. If I disable MHEG-5 on my TV in the settings (Menu > Settings > Digital Text), the orange RTÉjr card stays on.

WeHaveToGoBack

Rescanned 2 or 3 times now and keep getting RTE1 on channel 11 or something, and RTE1, +1 and Jr are all still telling me to rescan.

Peter Rhea

WeHaveToGoBack wrote: »

Rescanned 2 or 3 times now and keep getting RTE1 on channel 11 or something, and RTE1, +1 and Jr are all still telling me to rescan.

What make & model receiver? What exact procedure did you follow for this 'rescan'? An auto search of all frequencies?

WeHaveToGoBack

Peter Rhea wrote: »

What make & model receiver? What exact procedure did you follow for this 'rescan'? An auto search of all frequencies?

A Bush from Argos, Saorview approved. Just went into settings and Retune.

steveon

Woodville56 wrote: »

Sorry Souriau, a bit of a luddite here when its comes to tecchie stuff - whats MUX2 &Mux 1 - I don't see any reference to it on the Installation menu on Saorview set up. By the way, I think our signal comes from the Cairn Hill transmitter in Longford if that's of any significance ?
Thanks again and apologies for the ignorance - to listen to RTE thought all I had to do was just to click on the automatic rescan button in the Installation menu ?? Seems not so simple, Also I appear to have lost BBC 1 from where I had it set up ???

Mux 1 and 2 means the 2 frequencies you tune to.....e.g for me in Limerick

Mux 1 = CH47 MUX 2 = CH44...

They have just turned on mux 2 opening more bandwidth and switching on RTE1 HD at present...

Woodville56

steveon wrote: »

Mux 1 and 2 means the 2 frequencies you tune to.....e.g for me in Limerick

Mux 1 = CH47 MUX 2 = CH44...

They have just turned on mux 2 opening more bandwidth and switching on RTE1 HD at present...

Thanks for clarification Steveon - my RTE 1 now says I'm on channel 658000/8M but doesn't say its HD, unlike RTE2 which says RTE2HD on screen ?

Peter Rhea

You got that clarification already. You have the right RTE1 now: a lot of people prefer it without the onscreen graphic reminding them it's HD or otherwise.

Peter Rhea

WeHaveToGoBack wrote: »

Just went into settings and Retune.

What happens when you hit 'retune'? Is there a progress bar displayed onscreen? Maybe also shows the frequencies as the box scans through them?

zg3409

Just a warning for those with combo /combined Satellite and terrestrial boxes like the ariva. You should only do a terrestrial scan and NOT a satellite scan. If you do a satellites can or a factory reset, it may mess up all your UK channels received via Satellite. The terrestrial (Irish) Saorview channels are the only thing that has recently changed.

If you have done a factory reset, and have lost all UK Satellite channels, you may need to do a Satellite scan and then re-order or move all the UK channels into the order you desire, which may take an hour or more.

I think it is worrying 2RN are advocating a factory reset when many of the receivers are combo models.

WeHaveToGoBack

Peter Rhea wrote: »

What happens when you hit 'retune'? Is there a progress bar displayed onscreen? Maybe also shows the frequencies as the box scans through them?

yeah, scans through various frequencies and channel numbers for 5-10 minutes.

kooga

Peter Rhea wrote: »

Do you expect someone from RTE to come out & retune your receiver, or what?

peter no i don't but i would regard myself as being fairly competent in doing this procedure, i am only waiting for a call from my parents on friday when they get back from hols to say there is something wrong with their TV!

following advice from STB i wiped all the channels from both boxes did a rescan after 7pm channels came in and i put in order, signal level and quality good then come 9pm no rte and rte 1.

Peter, the other channels that come in following a rescan should you delete them or move them else where?

On the triax box i have arranged 1-8 as DTT channels then from ch9 on are the uk channels. However when watching any of the irish channels a caption pops up saying new channels found and they place themselves after 8 i have moved them but they keep reappearing at this location any ideas tks.

The Black Oil

The mother has a Finlux SAO634 and isn't having much luck. No sign of RTE 1 on the rescan and others say still say rescan required. Tried a few scans, plus first time installation, but no joy.

zg3409

The Black Oil wrote: »

The mother has a Finlux SAO634 and isn't having much luck. No sign of RTE 1 on the rescan and others say still say rescan required. Tried a few scans, plus first time installation, but no joy.

Have you checked the high numbers, not just the first channel? Also have a look at the very end, possibly into the 400s or higher, as it may have put them at the very, very end. I think that is a combo box so best not to do factory reset nor a Satellite scan until you are sure that there is no other option.

The Black Oil

2-6 are fine. 11, 16, 17, say rescan required, then we're into the 200s - radio, which seem fine. Don't see anything around the 400 mark.

Peter Rhea

WeHaveToGoBack wrote: »

yeah, scans through various frequencies and channel numbers for 5-10 minutes.

And you end up with nothing at no. 1 in the channel list? What part of the country are you in? Do you have an outdoor aerial?

kooga wrote: »

the other channels that come in following a rescan should you delete them or move them else where?

On the triax box i have arranged 1-8 as DTT channels then from ch9 on are the uk channels. However when watching any of the irish channels a caption pops up saying new channels found and they place themselves after 8 i have moved them but they keep reappearing at this location any ideas tks.

Just delete the channels you don't want. If you do want to hold onto them for any reason, switch 'LCN' to off in the installation menu & they should stay where you leave them.

The Cush

The Black Oil wrote: »

2-6 are fine. 11, 16, 17, say rescan required, then we're into the 200s - radio, which seem fine. Don't see anything around the 400 mark.

The Mux2 channels 1, 7 and 8 are missing there alright, what type of aerial is attched to the TV - indoor or outdoor?

What transmitter does the coverage checker recommend for your mother's location - http://www.saorview.ie/what-is-saorview/make-the-switch/coverage-map/

zg3409

The Black Oil wrote: »

2-6 are fine. 11, 16, 17, say rescan required, then we're into the 200s - radio, which seem fine. Don't see anything around the 400 mark.

If, you cannot pick up Mux 2, then you will not find RTE1 without the rescan message. Assuming the box has not pickedup up RTE1 on Mux 2 and put it somewhere weird, this suggests you may not be getting Mux 2 good enough for the box to pick it up on an auto scan. Sometimes a manual scan on the correct frequency of Mux 2 for the local transmitter, will try harder and pick up a weaker signal, sometimes not.

For a manual scan have a look here:
http://www.saorview.ie/what-is-saorview/make-the-switch/coverage-map/

and put in the location and click search. On the right side it says channels (e.g. 54, 58*)
If on a manual scan you can find a signal on the first number (54/Mux1) and nothing on 2nd Number (58*/Mux2) then it means your aerial is picking up Mux 1 OK, and not Mux 2.

You can also ring the Saorview helpline and they can try talk you through the procedure:
1890-222-012 . They will ask for your address, the make of box and try talk you through the procedure.

If it is the case Mux 2 is so weak a manal scan cannot pick it up then you have a week or two to improve the signal before RTE1 on 11 will go away. If your aerial is outside and more than 10 years old I would recommend paying an installer up to 160 Euro to fix the problem, assuming it is an aerial problem.