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Switched to eircom - can't register on my.eircom.net

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  • 23-10-2013 5:59pm
    #1
    Yawlboy
    Registered Users Posts: 748 ✭✭✭


    Hi,

    I switched back to eircom online on the 20th Oct, I went to register online today after receiving an email from eircom saying my phone was after being transferred back.  However I was told my account was invalid so I tried calling 1901 but the automated system couldn't find my number - I'm now on hold for over 27 minutes, which is rather annoying. 

    So a quick question is my account number the same as my UAN? Do you send out confirmation emails prior to actually adding the phone numbers to your systems?



    thanks in advance
    YB


Comments

  • Options
    #2
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    Yawlboy wrote: »
    Hi,

    I switched back to eircom online on the 20th Oct, I went to register online today after receiving an email from eircom saying my phone was after being transferred back.  However I was told my account was invalid so I tried calling 1901 but the automated system couldn't find my number - I'm now on hold for over 27 minutes, which is rather annoying. 

    So a quick question is my account number the same as my UAN? Do you send out confirmation emails prior to actually adding the phone numbers to your systems?



    thanks in advance
    YB

    Hi YB,

    I'm sorry to hear of the issues you are having.

    The UAN is not the same as your account number I'm afraid. Would you like to PM me your details and I'll check this for you?

    Thanks

    Tracey


  • Options
    #3
    Yawlboy
    Registered Users Posts: 748 ✭✭✭Yawlboy


    eircom: Tracey wrote: »
    Yawlboy wrote: »
    Hi,

    I switched back to eircom online on the 20th Oct, I went to register online today after receiving an email from eircom saying my phone was after being transferred back.  However I was told my account was invalid so I tried calling 1901 but the automated system couldn't find my number - I'm now on hold for over 27 minutes, which is rather annoying. 

    So a quick question is my account number the same as my UAN? Do you send out confirmation emails prior to actually adding the phone numbers to your systems?



    thanks in advance
    YB

    Hi YB,

    I'm sorry to hear of the issues you are having.

    The UAN is not the same as your account number I'm afraid. Would you like to PM me your details and I'll check this for you?

    Thanks

    Tracey
    Thanks Tracy I got through on 1901 after 36 minutes - apparently it takes 24 hours for the account to appear on your systems. I'll PM you my details anyways to get confirmation.


  • Options
    #4
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    Yawlboy wrote: »
    eircom: Tracey wrote: »
    Yawlboy wrote: »
    Hi,

    I switched back to eircom online on the 20th Oct, I went to register online today after receiving an email from eircom saying my phone was after being transferred back.  However I was told my account was invalid so I tried calling 1901 but the automated system couldn't find my number - I'm now on hold for over 27 minutes, which is rather annoying. 

    So a quick question is my account number the same as my UAN? Do you send out confirmation emails prior to actually adding the phone numbers to your systems?



    thanks in advance
    YB

    Hi YB,

    I'm sorry to hear of the issues you are having.

    The UAN is not the same as your account number I'm afraid. Would you like to PM me your details and I'll check this for you?

    Thanks

    Tracey
    Thanks Tracy I got through on 1901 after 36 minutes - apparently it takes 24 hours for the account to appear on your systems. I'll PM you my details anyways to get confirmation.

    Ok no problem at all. I'll check that for you and come back to you soon.

    Thanks

    Tracey


  • Options
    #5
    Yawlboy
    Registered Users Posts: 748 ✭✭✭Yawlboy


    Thanks for the account number Tracey - however I still can't register online


  • Options
    #6
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    eircom: Tracey wrote: »
    Yawlboy wrote: »
    eircom: Tracey wrote: »
    Yawlboy wrote: »
    Hi,

    I switched back to eircom online on the 20th Oct, I went to register online today after receiving an email from eircom saying my phone was after being transferred back.  However I was told my account was invalid so I tried calling 1901 but the automated system couldn't find my number - I'm now on hold for over 27 minutes, which is rather annoying. 

    So a quick question is my account number the same as my UAN? Do you send out confirmation emails prior to actually adding the phone numbers to your systems?



    thanks in advance
    YB

    Hi YB,

    I'm sorry to hear of the issues you are having.

    The UAN is not the same as your account number I'm afraid. Would you like to PM me your details and I'll check this for you?

    Thanks

    Tracey
    Thanks Tracy I got through on 1901 after 36 minutes - apparently it takes 24 hours for the account to appear on your systems. I'll PM you my details anyways to get confirmation.

    Ok no problem at all. I'll check that for you and come back to you soon.

    Thanks

    Tracey

    No problem at all. It will take a few working days for all the systems to update all your information. I would suggest trying Tuesday to register.

    Thanks

    Tracey


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