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  • 25-10-2013 2:39pm
    #1
    kelt51
    Registered Users Posts: 2 ✭


    [font=Verdana, sans-serif]Hi John, [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Recently I have been trying to contact you in relation to a faulty AV receiver I got. Firstly I would like to say that I also got a pair of wharfdale speakers and a set of boston acoustics which were brilliant, and the manner of the staff was excellent. The new amp was also excellent but decided to die in a bang one day after very little use. So I sent it back to richersounds and it took a month and a half to get a turn around on this unit (this was a greater time period then I was using it). When it was decided that the unit was beyond fixing, richer sounds received credit from Onkyo (via genserve I guess), richer sounds then passed the credit onto me to use as I please. Unfortunately this is store credit only and I currently am not in a position to buy any goods now or in the near future. Is it possible to refund this credit into my credit card account? I am a fan of richersounds and I would/will be dealing with them again not just at present. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Cheers [/font]

    [font=Verdana, sans-serif]Sean  [/font]


Comments

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    #2
    Richersounds.ie: John
    Company Representative Posts: 9,463 ✭✭✭Richersounds.ie: John


    kelt51 wrote: »
    [font=Verdana, sans-serif]Hi John, [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Recently I have been trying to contact you in relation to a faulty AV receiver I got. Firstly I would like to say that I also got a pair of wharfdale speakers and a set of boston acoustics which were brilliant, and the manner of the staff was excellent. The new amp was also excellent but decided to die in a bang one day after very little use. So I sent it back to richersounds and it took a month and a half to get a turn around on this unit (this was a greater time period then I was using it). When it was decided that the unit was beyond fixing, richer sounds received credit from Onkyo (via genserve I guess), richer sounds then passed the credit onto me to use as I please. Unfortunately this is store credit only and I currently am not in a position to buy any goods now or in the near future. Is it possible to refund this credit into my credit card account? I am a fan of richersounds and I would/will be dealing with them again not just at present. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Cheers [/font]

    [font=Verdana, sans-serif]Sean  [/font]
    Sean - completely my fault - I have seen your mails but never actually got around to responding to them.. (despite the guys instore hassling me :o)

    I'll arrange a refund to be sent out to you and apologies for the delay in replying,

    Completely my fault - Our Accounts will give you a call directly to see how you would like the credit processed,

    Apologies again ,

    ATVB,

    John Mc

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



  • Options
    #3
    kelt51
    Registered Users Posts: 2 ✭kelt51


    Richersounds.ie: John wrote: »
    kelt51 wrote: »
    [font=Verdana, sans-serif]Hi John, [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Recently I have been trying to contact you in relation to a faulty AV receiver I got. Firstly I would like to say that I also got a pair of wharfdale speakers and a set of boston acoustics which were brilliant, and the manner of the staff was excellent. The new amp was also excellent but decided to die in a bang one day after very little use. So I sent it back to richersounds and it took a month and a half to get a turn around on this unit (this was a greater time period then I was using it). When it was decided that the unit was beyond fixing, richer sounds received credit from Onkyo (via genserve I guess), richer sounds then passed the credit onto me to use as I please. Unfortunately this is store credit only and I currently am not in a position to buy any goods now or in the near future. Is it possible to refund this credit into my credit card account? I am a fan of richersounds and I would/will be dealing with them again not just at present. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Cheers [/font]

    [font=Verdana, sans-serif]Sean  [/font]
    Sean - completely my fault - I have seen your mails but never actually got around to responding to them.. (despite the guys instore hassling me :o)

    I'll arrange a refund to be sent out to you and apologies for the delay in replying,

    Completely my fault - Our Accounts will give you a call directly to see how you would like the credit processed,

    Apologies again ,

    ATVB,

    John Mc
    Hi John,

    Thanks for the extremely quick turn around on this and I look forward to dealing with richersounds in the future.

    Thanks again,
    Sean 


  • Options
    #4
    Richersounds.ie: Kenny
    Company Representative Posts: 17,282 ✭✭✭✭Richersounds.ie: Kenny


    kelt51 wrote: »
    Richersounds.ie: John wrote: »
    kelt51 wrote: »
    [font=Verdana, sans-serif]Hi John, [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Recently I have been trying to contact you in relation to a faulty AV receiver I got. Firstly I would like to say that I also got a pair of wharfdale speakers and a set of boston acoustics which were brilliant, and the manner of the staff was excellent. The new amp was also excellent but decided to die in a bang one day after very little use. So I sent it back to richersounds and it took a month and a half to get a turn around on this unit (this was a greater time period then I was using it). When it was decided that the unit was beyond fixing, richer sounds received credit from Onkyo (via genserve I guess), richer sounds then passed the credit onto me to use as I please. Unfortunately this is store credit only and I currently am not in a position to buy any goods now or in the near future. Is it possible to refund this credit into my credit card account? I am a fan of richersounds and I would/will be dealing with them again not just at present. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Cheers [/font]

    [font=Verdana, sans-serif]Sean  [/font]
    Sean - completely my fault - I have seen your mails but never actually got around to responding to them.. (despite the guys instore hassling me :o)

    I'll arrange a refund to be sent out to you and apologies for the delay in replying,

    Completely my fault - Our Accounts will give you a call directly to see how you would like the credit processed,

    Apologies again ,

    ATVB,

    John Mc
    Hi John,

    Thanks for the extremely quick turn around on this and I look forward to dealing with richersounds in the future.

    Thanks again,
    Sean 
    Hi Sean,

    Just a quick message to let ya know the refund has been processed.  If you require anything in the future just let us know :)

    Have a great weekend.

    Chris


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