Question about connecting amp to TV

High Decibel

Hi lads,

I bought the Sony STR-DH520 from you there on Wednesday, and I'm very happy with it. I have it connected to an LG 42LA620V 3D TV, and the connections are as follows;

SKY HD Box into Receiver Sat input via HDMI

HDMI ARC from Receiver into HDMI ARC on TV

This works fine except when I access any of the Smart Apps on the TV I still hear the audio from the Skybox. I have to turn off the amp, and turn the TV speaker on to watch Netflix etc, or any material on my HDD.

What am I doing wrong connection wise, your help appreciated.

Regards,

Paul

Richersounds.ie: Kenny

High Decibel wrote: »

Hi lads,

I bought the Sony STR-DH520 from you there on Wednesday, and I'm very happy with it. I have it connected to an LG 42LA620V 3D TV, and the connections are as follows;

SKY HD Box into Receiver Sat input via HDMI

HDMI ARC from Receiver into HDMI ARC on TV

This works fine except when I access any of the Smart Apps on the TV I still hear the audio from the Skybox. I have to turn off the amp, and turn the TV speaker on to watch Netflix etc, or any material on my HDD.

What am I doing wrong connection wise, your help appreciated.

Regards,

Paul

Hi Paul,

Thanks for getting in touch.  Hopefully we can get you sorted

One thing to check is that the HDMI is plugged into the correct HDMI input on the screen.  Going by memory it's HDMI 1 on the LG screen.  It'll be labelled as ARC.

Another thing to check is that HDMI control is switched on in the amp settings.  This will be in the HDMI settings.  Check the link below for the 520 manual.  If you pop to page 60 it will give you more info on this.

http://www.richersounds.com/static/manuals/strdh520.pdf

Hopefully this sorts the problem for you

Chris

High Decibel

Richersounds.ie: Kenny wrote: »

High Decibel wrote: »

Hi lads,

I bought the Sony STR-DH520 from you there on Wednesday, and I'm very happy with it. I have it connected to an LG 42LA620V 3D TV, and the connections are as follows;

SKY HD Box into Receiver Sat input via HDMI

HDMI ARC from Receiver into HDMI ARC on TV

This works fine except when I access any of the Smart Apps on the TV I still hear the audio from the Skybox. I have to turn off the amp, and turn the TV speaker on to watch Netflix etc, or any material on my HDD.

What am I doing wrong connection wise, your help appreciated.

Regards,

Paul

Hi Paul,

Thanks for getting in touch.  Hopefully we can get you sorted

One thing to check is that the HDMI is plugged into the correct HDMI input on the screen.  Going by memory it's HDMI 1 on the LG screen.  It'll be labelled as ARC.

Another thing to check is that HDMI control is switched on in the amp settings.  This will be in the HDMI settings.  Check the link below for the 520 manual.  If you pop to page 60 it will give you more info on this.

http://www.richersounds.com/static/manuals/strdh520.pdf

Hopefully this sorts the problem for you

Chris

Hi Chris,

Tks for your reply, but no joy. I have checked that the amp & tv are connected via the ARC channel, and HDMI control is on. I'm going to try connecting via optical to the assignable channel and see if that works

Richersounds.ie: Kenny

High Decibel wrote: »

Hi lads,

I bought the Sony STR-DH520 from you there on Wednesday, and I'm very happy with it. I have it connected to an LG 42LA620V 3D TV, and the connections are as follows;

SKY HD Box into Receiver Sat input via HDMI

HDMI ARC from Receiver into HDMI ARC on TV

This works fine except when I access any of the Smart Apps on the TV I still hear the audio from the Skybox. I have to turn off the amp, and turn the TV speaker on to watch Netflix etc, or any material on my HDD.

What am I doing wrong connection wise, your help appreciated.

Regards,

Paul

High Decibel wrote: »

Richersounds.ie: Kenny wrote: »

High Decibel wrote: »

Hi lads,

I bought the Sony STR-DH520 from you there on Wednesday, and I'm very happy with it. I have it connected to an LG 42LA620V 3D TV, and the connections are as follows;

SKY HD Box into Receiver Sat input via HDMI

HDMI ARC from Receiver into HDMI ARC on TV

This works fine except when I access any of the Smart Apps on the TV I still hear the audio from the Skybox. I have to turn off the amp, and turn the TV speaker on to watch Netflix etc, or any material on my HDD.

What am I doing wrong connection wise, your help appreciated.

Regards,

Paul

Hi Paul,

Thanks for getting in touch.  Hopefully we can get you sorted

One thing to check is that the HDMI is plugged into the correct HDMI input on the screen.  Going by memory it's HDMI 1 on the LG screen.  It'll be labelled as ARC.

Another thing to check is that HDMI control is switched on in the amp settings.  This will be in the HDMI settings.  Check the link below for the 520 manual.  If you pop to page 60 it will give you more info on this.

http://www.richersounds.com/static/manuals/strdh520.pdf

Hopefully this sorts the problem for you

Chris

Hi Chris,

Tks for your reply, but no joy. I have checked that the amp & tv are connected via the ARC channel, and HDMI control is on. I'm going to try connecting via optical to the assignable channel and see if that works

Hi again,

Optical should defiantly work ok.  I'm gonna take another read through the manual here to see if I can work out what's going on with the ARC for you.  Usually it's a straight forward process

Chris

High Decibel

Richersounds.ie: Kenny wrote: »

High Decibel wrote: »

Hi lads,

I bought the Sony STR-DH520 from you there on Wednesday, and I'm very happy with it. I have it connected to an LG 42LA620V 3D TV, and the connections are as follows;

SKY HD Box into Receiver Sat input via HDMI

HDMI ARC from Receiver into HDMI ARC on TV

This works fine except when I access any of the Smart Apps on the TV I still hear the audio from the Skybox. I have to turn off the amp, and turn the TV speaker on to watch Netflix etc, or any material on my HDD.

What am I doing wrong connection wise, your help appreciated.

Regards,

Paul

High Decibel wrote: »

Richersounds.ie: Kenny wrote: »

High Decibel wrote: »

Hi lads,

I bought the Sony STR-DH520 from you there on Wednesday, and I'm very happy with it. I have it connected to an LG 42LA620V 3D TV, and the connections are as follows;

SKY HD Box into Receiver Sat input via HDMI

HDMI ARC from Receiver into HDMI ARC on TV

This works fine except when I access any of the Smart Apps on the TV I still hear the audio from the Skybox. I have to turn off the amp, and turn the TV speaker on to watch Netflix etc, or any material on my HDD.

What am I doing wrong connection wise, your help appreciated.

Regards,

Paul

Hi Paul,

Thanks for getting in touch.  Hopefully we can get you sorted

One thing to check is that the HDMI is plugged into the correct HDMI input on the screen.  Going by memory it's HDMI 1 on the LG screen.  It'll be labelled as ARC.

Another thing to check is that HDMI control is switched on in the amp settings.  This will be in the HDMI settings.  Check the link below for the 520 manual.  If you pop to page 60 it will give you more info on this.

http://www.richersounds.com/static/manuals/strdh520.pdf

Hopefully this sorts the problem for you

Chris

Hi Chris,

Tks for your reply, but no joy. I have checked that the amp & tv are connected via the ARC channel, and HDMI control is on. I'm going to try connecting via optical to the assignable channel and see if that works

Hi again,

Optical should defiantly work ok.  I'm gonna take another read through the manual here to see if I can work out what's going on with the ARC for you.  Usually it's a straight forward process

Chris

Tks Chris, appreciate your help, gonna go get an optical cable now and try it out

High Decibel

High Decibel wrote: »

Richersounds.ie: Kenny wrote: »

High Decibel wrote: »

Hi lads,

I bought the Sony STR-DH520 from you there on Wednesday, and I'm very happy with it. I have it connected to an LG 42LA620V 3D TV, and the connections are as follows;

SKY HD Box into Receiver Sat input via HDMI

HDMI ARC from Receiver into HDMI ARC on TV

This works fine except when I access any of the Smart Apps on the TV I still hear the audio from the Skybox. I have to turn off the amp, and turn the TV speaker on to watch Netflix etc, or any material on my HDD.

What am I doing wrong connection wise, your help appreciated.

Regards,

Paul

High Decibel wrote: »

Richersounds.ie: Kenny wrote: »

High Decibel wrote: »

Hi lads,

I bought the Sony STR-DH520 from you there on Wednesday, and I'm very happy with it. I have it connected to an LG 42LA620V 3D TV, and the connections are as follows;

SKY HD Box into Receiver Sat input via HDMI

HDMI ARC from Receiver into HDMI ARC on TV

This works fine except when I access any of the Smart Apps on the TV I still hear the audio from the Skybox. I have to turn off the amp, and turn the TV speaker on to watch Netflix etc, or any material on my HDD.

What am I doing wrong connection wise, your help appreciated.

Regards,

Paul

Hi Paul,

Thanks for getting in touch.  Hopefully we can get you sorted

One thing to check is that the HDMI is plugged into the correct HDMI input on the screen.  Going by memory it's HDMI 1 on the LG screen.  It'll be labelled as ARC.

Another thing to check is that HDMI control is switched on in the amp settings.  This will be in the HDMI settings.  Check the link below for the 520 manual.  If you pop to page 60 it will give you more info on this.

http://www.richersounds.com/static/manuals/strdh520.pdf

Hopefully this sorts the problem for you

Chris

Hi Chris,

Tks for your reply, but no joy. I have checked that the amp & tv are connected via the ARC channel, and HDMI control is on. I'm going to try connecting via optical to the assignable channel and see if that works

Hi again,

Optical should defiantly work ok.  I'm gonna take another read through the manual here to see if I can work out what's going on with the ARC for you.  Usually it's a straight forward process

Chris

Tks Chris, appreciate your help, gonna go get an optical cable now and try it out

Hi Chris, no joy with optical either, must be something I'm doing wrong

Richersounds.ie: Kenny

High Decibel wrote: »

Hi Chris, no joy with optical either, must be something I'm doing wrong

Hi again,

Have you checked the optical is assigned to the input you've the optical going into ok?  Also on the ARC side of things I take it you've selected the TV input ok?

Sorry for all the questions.

Chris

High Decibel

Richersounds.ie: Kenny wrote: »

High Decibel wrote: »

Hi Chris, no joy with optical either, must be something I'm doing wrong

Hi again,

Have you checked the optical is assigned to the input you've the optical going into ok?  Also on the ARC side of things I take it you've selected the TV input ok?

Sorry for all the questions.

Chris

to be honest I'm not really sure. Maybe when you get a chance you could do out a step by step process for me, cheers Chris

Richersounds.ie: Dave

Hi there.

It may be an idea for us to give you a call as talking it through may be easier.

Can you PM us a daytime contact number for you and we'll give you a call ?

Many thanks



Dave

High Decibel

Richersounds.ie: Dave wrote: »

Hi there.

It may be an idea for us to give you a call as talking it through may be easier.

Can you PM us a daytime contact number for you and we'll give you a call ?

Many thanks



Dave

Hi again lads, got it working with the optical cable, still not sure why ARC doesn't seem to be working, but using the extra cable doesn't bother me  Tks for your help