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Zyxel d1000, no airprint/firmware update?

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  • 29-10-2013 1:31am
    #1
    oodles19
    Registered Users Posts: 285 ✭✭


    We've a zyxel d1000 router (new enough), I recently bought my mother an ipad and airprint compatible hp 3520 printer, apple devices can't detect the printer for airprint over the network, I've been googling the issue and it appears to be a firmware/settings issue with the router, I've seen loads of similar post/questions on the eircom support forums, has there been a fix or resolution to this that I can't find? It would appear that communication with bonjour has been disabled on eircom zyxel routers, is there any solution to this?


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    #2
    gctest50
    Registered Users Posts: 9,605 ✭✭✭gctest50


    Use one of the Apple wireless devices instead ? you could hook your speakers up to it too ?

    http://www.apple.com/ie/airport-express/

    http://www.apple.com/ie/airport-extreme/


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    #3
    oodles19
    Registered Users Posts: 285 ✭✭oodles19


    gctest50 wrote: »
    Use one of the Apple wireless devices instead ? you could hook your speakers up to it too ?

    http://www.apple.com/ie/airport-express/

    http://www.apple.com/ie/airport-extreme/
    We'll that'd be plan B, plan A would be that eircom didn't disable printing from one of the largest hardware providers in the world, on their newest router for non-fiber customers, thus forcing them to spend a not insignificant sum to work around what would appear to require a simple software fix? I mean, we payed for the router, they didn't deem it important to inform us at the time that apple products were gimped on it...


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    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    oodles19 wrote: »
    gctest50 wrote: »
    Use one of the Apple wireless devices instead ? you could hook your speakers up to it too ?

    http://www.apple.com/ie/airport-express/

    http://www.apple.com/ie/airport-extreme/
    We'll that'd be plan B, plan A would be that eircom didn't disable printing from one of the largest hardware providers in the world, on their newest router for non-fiber customers, thus forcing them to spend a not insignificant sum to work around what would appear to require a simple software fix? I mean, we payed for the router, they didn't deem it important to inform us at the time that apple products were gimped on it...

    [font=Times New Roman","serif]Hi oodles19

    [/font]
    [font=Times New Roman","serif]There is a possible 'fix' for Apple issues on the Zyxel on our website, please follow this link - http://bit.ly/16GN5JQs.[/font]
    [font=Times New Roman","serif] [/font]
    [font=Times New Roman","serif]This apple tv fix is aimed to try and reduce the connection issues with apple products over the Zyxel modem however this might not help with airprint issues but it's worth a go.[/font]
    [font=Times New Roman","serif] [/font]
    [font=Times New Roman","serif]This is the best advice I can give on this issue and if this does not help please contact eircom broadband technical support on 1890260260.[/font]
    [font=Times New Roman","serif] [/font]
    [font=Times New Roman","serif]Thanks[/font]
    [font=Times New Roman","serif] [/font]
    [font=Times New Roman","serif]Al[/font]


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    #5
    oodles19
    Registered Users Posts: 285 ✭✭oodles19


    eircom: Alan wrote: »
    oodles19 wrote: »
    gctest50 wrote: »
    Use one of the Apple wireless devices instead ? you could hook your speakers up to it too ?

    http://www.apple.com/ie/airport-express/

    http://www.apple.com/ie/airport-extreme/
    We'll that'd be plan B, plan A would be that eircom didn't disable printing from one of the largest hardware providers in the world, on their newest router for non-fiber customers, thus forcing them to spend a not insignificant sum to work around what would appear to require a simple software fix? I mean, we payed for the router, they didn't deem it important to inform us at the time that apple products were gimped on it...

    Hi oodles19


    There is a possible 'fix' for Apple issues on the Zyxel on our website, please follow this link - http://bit.ly/16GN5JQs.
     
    This apple tv fix is aimed to try and reduce the connection issues with apple products over the Zyxel modem however this might not help with airprint issues but it's worth a go.
     
    This is the best advice I can give on this issue and if this does not help please contact eircom broadband technical support on 1890260260.
     
    Thanks
     
    Al

    Al
    The link you posted is expired, I rang eircom support and the person I was talking to said that there was no issue with zyxel routers and bonjour/airprint, I'm not sure if he wasn't aware of the issue, the mere existence of a 'fix' (even an unaccessable one), along with a simple googling of any combination of 'eircom', 'airprint' and 'zyxel' (which will show dozens of threads and posts asking for a solution) would seem to inicate otherwise. I don't know, its very frustrating, I've spent hours looking for a straight answer and can't seem to get one...


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    #6
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    oodles19 wrote: »
    eircom: Alan wrote: »
    oodles19 wrote: »
    gctest50 wrote: »
    Use one of the Apple wireless devices instead ? you could hook your speakers up to it too ?

    http://www.apple.com/ie/airport-express/

    http://www.apple.com/ie/airport-extreme/
    We'll that'd be plan B, plan A would be that eircom didn't disable printing from one of the largest hardware providers in the world, on their newest router for non-fiber customers, thus forcing them to spend a not insignificant sum to work around what would appear to require a simple software fix? I mean, we payed for the router, they didn't deem it important to inform us at the time that apple products were gimped on it...

    Hi oodles19


    There is a possible 'fix' for Apple issues on the Zyxel on our website, please follow this link - http://bit.ly/16GN5JQs.
     
    This apple tv fix is aimed to try and reduce the connection issues with apple products over the Zyxel modem however this might not help with airprint issues but it's worth a go.
     
    This is the best advice I can give on this issue and if this does not help please contact eircom broadband technical support on 1890260260.
     
    Thanks
     
    Al

    Al
    The link you posted is expired, I rang eircom support and the person I was talking to said that there was no issue with zyxel routers and bonjour/airprint, I'm not sure if he wasn't aware of the issue, the mere existence of a 'fix' (even an unaccessable one), along with a simple googling of any combination of 'eircom', 'airprint' and 'zyxel' (which will show dozens of threads and posts asking for a solution) would seem to inicate otherwise. I don't know, its very frustrating, I've spent hours looking for a straight answer and can't seem to get one...


    Hi oodles19

    The firmware update was a work around for apple issue on the zyxel p-660hw-t1 v3

    I appriciate that it is frustrating when you can not set up all the devices on the eircom wifi, unfortunately we can only provided limit support to third party devices that may conflict with the recommended eircom settings.

    However the following may help.


    You may have to reinstall the Apple TV - Homesharing patch again after resetting the modem.
    A hard reset  won't actually remove any of the firmware updates, though it would remove the Apple fix.
     

     
    Resetting the eircom Modem

    Obviously you may need to consult with the manufacturer (HP - Support) when setting up any third party device like a wireless printer.  In some cases the wireless encryption, or wireless adaptor on the printer, may require specific settings. I've seen a few cases where a wireless printer will only connect to a modem over Wep encryption and it won't connect if the modem is setup on Wpa encryption.  There may be some reasons for this and you may need to consult with manufacturer's support department (see below).
     
    HP (Hewlett-Packard) 1890 923 902 (local) -  www.hp.com/support
     
    Changing Wireless Encryption from Wep to Wpa on the eircom Modem - www.eircom.net/tutorials



    Sorry we could not do more from here.

    Mark


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  • Options
    #7
    Griffinx
    Registered Users Posts: 498 ✭✭Griffinx


    Same problem getting a HP wireless printer working over Bonjour

    Any update to this issue?


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    #8
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Griffinx wrote: »
    Same problem getting a HP wireless printer working over Bonjour

    Any update to this issue?
    Hi Griffinx

    Would you like to PM me your landline number to check? I can run a test on your modem to check if the firmware is up to date.

    Thanks

    Al


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    #9
    dubnozzle
    Registered Users Posts: 12 ✭dubnozzle


    Confirmed with Eircom technical support that there is no fix for the Eircom / Zyxel D1000 modem and Airplay / Bonjour. This means that you cannot print from an iphone or ipad with Eircom broadband. The only solution is to purchase a different modem.  Very poor.


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    #10
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    dubnozzle wrote: »
    Confirmed with Eircom technical support that there is no fix for the Eircom / Zyxel D1000 modem and Airplay / Bonjour. This means that you cannot print from an iphone or ipad with Eircom broadband. The only solution is to purchase a different modem.  Very poor.
    Hi dubnozzle
    We have passed this information to our broadband development team. Sorry we do not have an immediate fix for this issue.
    Tony


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    #11
    dubnozzle
    Registered Users Posts: 12 ✭dubnozzle


    eircom: Tony wrote: »
    Hi dubnozzle
    We have passed this information to our broadband development team. Sorry we do not have an immediate fix for this issue.
    Tony

    Any update on this?


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    #12
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    dubnozzle wrote: »
    eircom: Tony wrote: »
    Hi dubnozzle
    We have passed this information to our broadband development team. Sorry we do not have an immediate fix for this issue.
    Tony

    Any update on this?
    Hi dubnozzle

    I'm sorry to confirm that we do not have an immediate fix to this but if you would like to contact technical support they might be able to offer further clarification.

    Thanks
    Al


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    #13
    gerryk
    Registered Users Posts: 1,726 ✭✭✭gerryk


    Multicast is screwed up on all Zyxel routers provided by Eircom. Just ask any Chromecast owner.


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    #14
    dubnozzle
    Registered Users Posts: 12 ✭dubnozzle


    Eircom Technical Support already clarified it for me - there is no fix for the Eircom / Zyxel D1000 modem and Airplay / Bonjour. This means that you cannot print from an iphone or ipad with Eircom broadband. Eircom have no current plans to address this - I was told by Tech Support to purchase a different modem.

    Most people working in Tech Support will admit that this is a known issue, unless you get a new hire answering the phone. 


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    #15
    gerryk
    Registered Users Posts: 1,726 ✭✭✭gerryk


    Great... so assuming you can find one that does VDSL, what happens when you have any other issue...? Not supported is what.


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    #16
    MarsCur
    Registered Users Posts: 16 ✭MarsCur


    gerryk wrote: »
    Multicast is screwed up on all Zyxel routers provided by Eircom. Just ask any Chromecast owner.
    Hi...are you saying Chromecast will not work at all with the Zyxel d1000  ? or is there a workaround..other than buying a different router ?


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    #17
    MarsCur
    Registered Users Posts: 16 ✭MarsCur


    Hi,
    Anyone out there using Chromecast successfully with Eircom's Zyxel d1000 router ????


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    #18
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Hi all
     
    I can confirm a firmware upgrade aimed at resolving the airplay issues is currently being worked on and I'm hopeful to have news on a release date in the next few days.
     
    Thanks
    Al


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    #19
    MarsCur
    Registered Users Posts: 16 ✭MarsCur


    eircom: Alan wrote: »
    Hi all
     
    I can confirm a firmware upgrade aimed at resolving the airplay issues is currently being worked on and I'm hopeful to have news on a release date in the next few days.
     
    Thanks
    Al
    Thanks Al...hopefully this will resolve the issue once and for all.


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    #20
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    MarsCur wrote: »
    eircom: Alan wrote: »
    Hi all
     
    I can confirm a firmware upgrade aimed at resolving the airplay issues is currently being worked on and I'm hopeful to have news on a release date in the next few days.
     
    Thanks
    Al
    Thanks Al...hopefully this will resolve the issue once and for all.
    No worries MarsCur

    I'll post to this thread as soon as it's released.

    Al


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    #21
    s_gr
    Registered Users Posts: 315 ✭✭s_gr


    Anyone got a working solution for this? Has an updated firmware update been released yet??


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    #22
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    s_gr wrote: »
    Anyone got a working solution for this? Has an updated firmware update been released yet??
    Hi s_gr

    Our technical support team on 1890260260 will be able to help you with your airprint issues.

    Thanks
    Al


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    #23
    s_gr
    Registered Users Posts: 315 ✭✭s_gr


    Well they haven't been able to.....hence im on the internet trying to get solution and judging by this thread other people are having similar issues....


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    #24
    driversk
    Registered Users Posts: 18 ✭driversk


    works just fine, turn off IGMP snooping on modem and it should do the trick


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    #25
    s_gr
    Registered Users Posts: 315 ✭✭s_gr


    driversk wrote: »
    works just fine, turn off IGMP snooping on modem and it should do the trick
    I tried that and once router is rebooted connectivity is lost and i checked and IGMP snooping is still switched off. These routers seem to be very poor


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    #26
    driversk
    Registered Users Posts: 18 ✭driversk


    s_gr wrote: »
    driversk wrote: »
    works just fine, turn off IGMP snooping on modem and it should do the trick
    I tried that and once router is rebooted connectivity is lost and i checked and IGMP snooping is still switched off. These routers seem to be very poor
    They are not great, but you cant really expect much from a free modem ;). They do whats expected of a free modem.
    I got mine working with airprint when IGMP is disabled, should have no effect no your BB connection as its not essential for DSL connectivity


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