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iphone 5 won't charge while switched on?!

  • 29-10-2013 10:29am
    #1
    christy_b
    Registered Users Posts: 7 ✭


    Hi,

    Since yesterday, my iphone 5 will only charge while powered off. Anyone ever experience this problem?

    When the battery is dead and I insert the charger it seems to charge ok up until it automatically switches itself back on and then stops charging, meaning I have to manually switch it back off in order to get a substantial charge.

    I'm no tech expert but I presume it's a software problem if the charger works while the phone's powered off. Any ideas?

    Cheers.

    *Note: I'm still using iOS6*


Comments

  • #2
    guil
    Registered Users, Registered Users 2 Posts: 10,497 ✭✭✭✭guil


    Had the same problem a few weeks ago. You need to get it replaced. Go through apple for the quickest turnaround.


  • #3
    Dan82
    Registered Users Posts: 392 ✭✭Dan82


    guil wrote: »
    Had the same problem a few weeks ago. You need to get it replaced. Go through apple for the quickest turnaround.


    I've this with my iPad now, did you post to Belfast or go up with it to them


  • #4
    guil
    Registered Users, Registered Users 2 Posts: 10,497 ✭✭✭✭guil


    Dan82 wrote: »
    I've this with my iPad now, did you post to Belfast or go up with it to them

    You can do either. Make an appointment and bring it to Belfast or else ring apple support and they will send a box and prepaid ups envelope to send it back to them in the uk.


  • #5
    Dan82
    Registered Users Posts: 392 ✭✭Dan82


    guil wrote: »
    You can do either. Make an appointment and bring it to Belfast or else ring apple support and they will send a box and prepaid ups envelope to send it back to them in the uk.


    Will it be gone for a long period?


  • #6
    guil
    Registered Users, Registered Users 2 Posts: 10,497 ✭✭✭✭guil


    Dan82 wrote: »
    Will it be gone for a long period?

    Usually back the same day the following week. I've replied on your thread.


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  • #7
    Dan82
    Registered Users Posts: 392 ✭✭Dan82


    guil wrote: »
    Usually back the same day the following week. I've replied on your thread.

    They have offered me to buy apple care for 79 euro and they will have a new replacement device out within 2/3 business days, cost I don't want to pay but it's cheaper than traveling around and going to Belfast with it and at least it's covered if it happened again

    It's 69 euro if it was an iPhone


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