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Terrible Customer Service

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  • 29-10-2013 12:14pm
    #1
    danceswithwolf
    Closed Accounts Posts: 54 ✭✭


    Eircom seems to be operating in another era. The engineer who installs the phone line can't add the broadband at the same time because it is someone else's job! He then manages to disconnect another line in the house accidentally.  And it is proving impossible to get someone out to reconnect the line he cut through. I've spent an hour on the phone trying to get someone to sort it. All jobsworths! Technical Support won't help, I guess a broken phone is not a techinical issue needing support, Im passed over to an automated line fault service which wants to perform a test on a dead line! Now again I'm left holding and holding to speak to someone... again being passed around... and now some clown has put me back to menu after 10 mins holding.


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    #2
    danceswithwolf
    Closed Accounts Posts: 54 ✭✭danceswithwolf


    Now they are transferring me around Metor Mobile support, honest to God.


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    #3
    danceswithwolf
    Closed Accounts Posts: 54 ✭✭danceswithwolf


    Put back to the original menu I called 40 minutes ago.


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    #4
    danceswithwolf
    Closed Accounts Posts: 54 ✭✭danceswithwolf


    And now it just goes dead and hangs up on me, I claerly made a big mistake leaving my Broadband provider to join Eircom. I worked in customer service for a large company and heads would roll if we had those sort of response times or in this case non-response times.


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    #5
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    danceswithwolf wrote: »
    And now it just goes dead and hangs up on me, I claerly made a big mistake leaving my Broadband provider to join Eircom. I worked in customer service for a large company and heads would roll if we had those sort of response times or in this case non-response times.
    Hi danceswithwolf

    I'm sorry to hear of this, would you like to PM me your account details and I'll look into this for you?

    Thanks

    Al


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    #6
    danceswithwolf
    Closed Accounts Posts: 54 ✭✭danceswithwolf


    I have now been 1 full week without a phone line in my house because an eircom engineer accidentally cut the line.

    Despite logging the fault and contacting customer service on here no one has come out to fix it.


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    #7
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    danceswithwolf wrote: »
    I have now been 1 full week without a phone line in my house because an eircom engineer accidentally cut the line.

    Despite logging the fault and contacting customer service on here no one has come out to fix it.
    Hi danceswithwolf
    Yes this should have been resolved for you by now. Can you PM me your line number and I will get back to you immediately..
    Tony


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