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iphone 5 stuck in recovery mode

  • 29-10-2013 5:21pm
    #1
    kaiserrussel
    Registered Users, Registered Users 2 Posts: 240 ✭✭


    Hi there

    tried to help someone out with their iphone 5, they backed up their iPhone and down loaded the new SW. but now its stuck in recovery mode and when it "downloads the sw" again it just says "processing" and eventually tells you hat you have to download the latest software and restore the iphone.
    Please advise, is this a HW issue with the phone?


Comments

  • #2
    guil
    Registered Users, Registered Users 2 Posts: 10,497 ✭✭✭✭guil


    Just restore it in iTunes. It's not in recovery mode if you can do it on the phone again.


  • #3
    kaiserrussel
    Registered Users, Registered Users 2 Posts: 240 ✭✭kaiserrussel


    guil wrote: »
    Just restore it in iTunes. It's not in recovery mode if you can do it on the phone again.

    Sorry I was using itunes to try to restore it


  • #4
    guil
    Registered Users, Registered Users 2 Posts: 10,497 ✭✭✭✭guil


    Is iTunes up to date


  • #5
    kaiserrussel
    Registered Users, Registered Users 2 Posts: 240 ✭✭kaiserrussel


    guil wrote: »
    Is iTunes up to date

    Sorry guys if I wasn't clear in my original ask.I did the following

    I updated itunes to the latest version, then I backed up the iphone and started the download process for the new IOS sw. when the process bar on the iphone got to about 99% I got an error message saying that the phone was stuck in restore and something about an error message 27. When I did some research on these error messages I could not find anything for error 27.

    Very strange indeed


  • #6
    Aquos76
    Moderators, Regional South East Moderators Posts: 9,045 Mod ✭✭✭✭Aquos76


    Possible try connecting it to another computer with latest iTunes and try it on that one. I remember have a similar problem on an iPhone 4 a few months back. This option worked then.


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  • #7
    kaiserrussel
    Registered Users, Registered Users 2 Posts: 240 ✭✭kaiserrussel


    Aquos76 wrote: »
    Possible try connecting it to another computer with latest iTunes and try it on that one. I remember have a similar problem on an iPhone 4 a few months back. This option worked then.

    Yep I have tried that too, I think its time to call apple and go through that process now!!! I am disappointed I couldn't trouble shoot this myself


  • #8
    kensutz
    Registered Users, Registered Users 2 Posts: 9,197 ✭✭✭kensutz


    Stick it into DFU mode and that should sort it.


  • #9
    kaiserrussel
    Registered Users, Registered Users 2 Posts: 240 ✭✭kaiserrussel


    kensutz wrote: »
    Stick it into DFU mode and that should sort it.

    IF DFU mode is when the screen shows you the connect to itunes logo, then its stuck in that. Is DFU not used in jail breaking devices? I am not sure I want to do that to the phone


  • #10
    kensutz
    Registered Users, Registered Users 2 Posts: 9,197 ✭✭✭kensutz


    No it's not for jailbreaking. It's to force the firmware to update and get it out of the loop. With the icons being displayed it means it's stuck in recovery mode. DFU mode is connecting the iPhone to iTunes, pressing the power and home button together for 8 secs, leave go of the power button and keep the home button pressed in. iTunes will prompt again to say it discovered an iPhone in recovery mode and it will force it to do a fresh install of iOS.


  • #11
    guil
    Registered Users, Registered Users 2 Posts: 10,497 ✭✭✭✭guil


    If it's in DFU the screen will be black. Another way to do it is turn off the phone. Hold power for 3 seconds, then both for 10 and let go of power but keep holding the home button for another 5/6 seconds.


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  • #12
    kensutz
    Registered Users, Registered Users 2 Posts: 9,197 ✭✭✭kensutz


    You can do DFU mode when the iPhone is powered on too.


  • #13
    guil
    Registered Users, Registered Users 2 Posts: 10,497 ✭✭✭✭guil


    kensutz wrote: »
    You can do DFU mode when the iPhone is powered on too.

    Yes that's why I said another way.


  • #14
    kensutz
    Registered Users, Registered Users 2 Posts: 9,197 ✭✭✭kensutz


    Ah my apologies for skim reading. My bad :)


  • #15
    guil
    Registered Users, Registered Users 2 Posts: 10,497 ✭✭✭✭guil


    kensutz wrote: »
    Ah my apologies for skim reading. My bad :)

    Lol that has got me in trouble more times than I can remember.


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