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Service levels .... ?!?!

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  • 30-10-2013 10:47am
    #1
    ValerieR
    Registered Users Posts: 714 ✭✭✭


    We are currently experiencing an issue with our landline. The phone doesn't ring - when calling the number, it does sound as if it rings.

    I have logged a call with Eircom's fault system on Saturday the 19th of October. That's a week and a half ago !!!!

    So far, all the feedback I got was a text message acknowledging my call for help nearly a week after I logged the fault. 
    I rang your services yesterday to be told that you are indeed aware of the open case and that you were looking after it ...

    What else can I do to accelerate the process ?

    Mobile coverage is dire where we are - we need the landline !!!

    Pathetic service me thinks ... :/


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    ValerieR wrote: »
    We are currently experiencing an issue with our landline. The phone doesn't ring - when calling the number, it does sound as if it rings.

    I have logged a call with Eircom's fault system on Saturday the 19th of October. That's a week and a half ago !!!!

    So far, all the feedback I got was a text message acknowledging my call for help nearly a week after I logged the fault. 
    I rang your services yesterday to be told that you are indeed aware of the open case and that you were looking after it ...

    What else can I do to accelerate the process ?

    Mobile coverage is dire where we are - we need the landline !!!

    Pathetic service me thinks ... :/
    Hi ValerieR

    I'm sorry to hear of these issues. Please PM me your landline number and I'll look into this right away.

    Thanks

    Al


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    #3
    Skatedude
    Registered Users Posts: 2,674 ✭✭✭Skatedude


    I'm assuming that the land line phone dosent have a ringer volume slider switch etc that might have been set too low?


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    #4
    ValerieR
    Registered Users Posts: 714 ✭✭✭ValerieR


    Skatedude wrote: »
    I'm assuming that the land line phone dosent have a ringer volume slider switch etc that might have been set too low?
    Skatedude, your assumption is correct.


    Eircom have fixed my problem this morning - lightning had caused the issue at the exchange.


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    #5
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    ValerieR wrote: »
    Skatedude wrote: »
    I'm assuming that the land line phone dosent have a ringer volume slider switch etc that might have been set too low?
    Skatedude, your assumption is correct.


    Eircom have fixed my problem this morning - lightning had caused the issue at the exchange.
    Hi ValerieR

    I see the engineer was out today dealing with your fault REF 11952242

    Is the service still down.

    Thanks, Mark


  • Options
    #6
    ValerieR
    Registered Users Posts: 714 ✭✭✭ValerieR


    eircom: Mark wrote: »
    ValerieR wrote: »

    Eircom have fixed my problem this morning - lightning had caused the issue at the exchange.
    Hi ValerieR

    I see the engineer was out today dealing with your fault REF 11952242

    Is the service still down.

    Thanks, Mark
    Hi Mark,

    Thank you for the follow up - indeed, the Engineer has fixed my problem.

    Can I assume that I can thank you and your colleague Alan very sincerely for intervening ? In which case, thank you very much - it is much appreciated !! :)

    I have also sent a separate PM to Alan earlier to confirm that the fault had been solved.

    Regards,
    Valerie


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    #7
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    ValerieR wrote: »
    eircom: Mark wrote: »
    ValerieR wrote: »

    Eircom have fixed my problem this morning - lightning had caused the issue at the exchange.
    Hi ValerieR

    I see the engineer was out today dealing with your fault REF 11952242

    Is the service still down.

    Thanks, Mark
    Hi Mark,

    Thank you for the follow up - indeed, the Engineer has fixed my problem.

    Can I assume that I can thank you and your colleague Alan very sincerely for intervening ? In which case, thank you very much - it is much appreciated !! :)

    I have also sent a separate PM to Alan earlier to confirm that the fault had been solved.

    Regards,
    Valerie
    Hi Valerie

    Apologies, responded to the post before seeing the PM, I have passed it on to Al.

    Mark


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