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Frustrated with eMobile and Insurance Service

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  • 30-10-2013 2:54pm
    #1
    Evelyn Cusack
    Closed Accounts Posts: 165 ✭✭


    Hi,

    I bought a phone from the emobile team over the phone jst over a year ago and insured with CPP as advised.

    Phone stopped working last friday, out of warranty due to a scratch on the screen so I have to claim through the insurance.
    I rang up to order a receipt and I still have not got it, seaking to different agents I was told it wouldtake 24 hrs, 48 hrs and now 5 days.

    I canno make my claim without this receipt and am stil without a phone.
    Then when I make my claim they will takeup to 5 das to respond, then will request the phone to examine which will prob take anoter 5 days efore sending a replacement from the UK!
    All in all I am looking at a motnh without a phone!

    I can't see ho it takes so long to get a receipt, ridiculous.
    And I know you are not the insurance company but you recommened and arranged their sevice, I am high ad dry and my faily cannot contact me.

    Worked for o2 in a previous life and ths would be compeled from sart t finish in a couple of days.

     can't just use anyone elses phone as i have a micro sim and no one else has emobiles to spare that woul take a microsim.

    Can you do something to speed this up, I need a phone this weekend for fmily. Can it jst be replaced please asap, this is quite urgent.

    Thanks, good afternoon


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