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Samsung Galaxy S4 - problem

sillysmiles · 2013-11-01 11:46:39

Hi all, I broke my S4 yesterday:mad: but it is insured so getting it sorted through that. I want to back up everything off my phone onto my pc. The phone functions (I can hear txts and calls coming in) but the screen is completely dead so I can't do anything on the phone. I have never hooked the phone up to the computer…

01-11-2013 12:46pm

#1

sillysmiles

Registered Users Posts: 1,170 ✭✭✭

Join Date: October 2010

Posts: 1071

Hi all,

I broke my S4 yesterday:mad: but it is insured so getting it sorted through that.
I want to back up everything off my phone onto my pc.
The phone functions (I can hear txts and calls coming in) but the screen is completely dead so I can't do anything on the phone.

I have never hooked the phone up to the computer before.
I've downloaded the Kies software, but the when I connect with a usb cable the pc is not recognising the connection. I have run the troubleshoot option but that has done nothing.

Is there anything else I can do?

Thanks

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