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I want to cancel my account due to lack of efibre and a problem with my line

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  • 04-11-2013 9:07pm
    #1
    Hoddlestone
    Closed Accounts Posts: 23 ✭


    I phoned 4 times last Thursday trying to cancel my account or at least get information on cancelling. I was told to send an email to phonecancellations (which went through and I got the automated reply) last Thursday and have not received a reply so I am trying this form of communication.

    Can you please let me know how I can cancel my account or get a response from Eircom?


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    #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Hoddlestone wrote: »
    I phoned 4 times last Thursday trying to cancel my account or at least get information on cancelling. I was told to send an email to phonecancellations (which went through and I got the automated reply) last Thursday and have not received a reply so I am trying this form of communication.

    Can you please let me know how I can cancel my account or get a response from Eircom?
    Hi Hoddlestone

    Can you confirm the date you spoke to cancellations and sent the e-mail and can you PM me with your eircom account number and name on the account and I will follow up with cancellations.

    Mark


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    #3
    Hoddlestone
    Closed Accounts Posts: 23 ✭Hoddlestone


    eircom: Mark wrote: »
    Hoddlestone wrote: »
    I phoned 4 times last Thursday trying to cancel my account or at least get information on cancelling. I was told to send an email to phonecancellations (which went through and I got the automated reply) last Thursday and have not received a reply so I am trying this form of communication.

    Can you please let me know how I can cancel my account or get a response from Eircom?
    Hi Hoddlestone

    Can you confirm the date you spoke to cancellations and sent the e-mail and can you PM me with your eircom account number and name on the account and I will follow up with cancellations.

    Mark
    The date of both is last Thursday 31st of October 2013. PM to follow.


  • Options
    #4
    Hoddlestone
    Closed Accounts Posts: 23 ✭Hoddlestone


    Can you please tell me how to cancel my account?


  • Options
    #5
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Hoddlestone wrote: »
    Can you please tell me how to cancel my account?
    Hi Hoddlestone

    Apologies for the delay in getting back to you. I got your PM and checked with our cancellations team. The confirmed that they have the call to them on the 31st of October but they could not find an e-mail request. Can you PM with the e-mail address you were quoted.

    Are you ceasing the account or moving to another provider.

    Thanks, Mark  


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    #6
    Hoddlestone
    Closed Accounts Posts: 23 ✭Hoddlestone


    eircom: Mark wrote: »
    Hoddlestone wrote: »
    Can you please tell me how to cancel my account?
    Hi Hoddlestone

    Apologies for the delay in getting back to you. I got your PM and checked with our cancellations team. The confirmed that they have the call to them on the 31st of October but they could not find an e-mail request. Can you PM with the e-mail address you were quoted.

    Are you ceasing the account or moving to another provider.

    Thanks, Mark  
    moving


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    #7
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Hoddlestone wrote: »
    Can you please tell me how to cancel my account?
    Hi Hoddlestone

    Thanks for getting back, I am following up with managers in cancellations and will get back to you tomorrow.

    Mark


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    #8
    Hoddlestone
    Closed Accounts Posts: 23 ✭Hoddlestone


    Thats great Mark, look forward to hearing back today.


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    #9
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Hoddlestone wrote: »
    Thats great Mark, look forward to hearing back today.
    Hi Hoddlestone

    I sent another follow up today. I hope to have some news soon.

    Mark


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    #10
    Hoddlestone
    Closed Accounts Posts: 23 ✭Hoddlestone


    rang 1901, was not asked for my number and could not work out what was cancellations from "menu" absolute nonsense


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    #11
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Hoddlestone wrote: »
    rang 1901, was not asked for my number and could not work out what was cancellations from "menu" absolute nonsense
    Hi Hoddlestone



    I got back to you via private message there.


    Mark


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