efibre prices after 6months?

seanin4711

Hi I am wondering the price of unlimited 70mb eibre after 6 months as i had a conversation on chat this eve and i got no answers!
attached is the chat



come to our live chat service. A member of our team will help you shortly.

You are now connected with Liam

Liam: Welcome to the eircom-sales webchat, my name is Liam how can I help you today?

john: Hi I am an eircom customer at present and i am able to upgrade to efibre.

john: my question is this,do i have to take a phone package too?

john: I just want the fibre

Liam: Hey John, I understand you are looking for a broadband only offer.

Liam: I'm afraid not, this will come with a phone service however you do not have to use this.

john: 30 euro foe off peak calls is fairly pricey

john: you need to look at BB only options as 30 euro charge surely is line rental under another name

Liam: I'm afraid this is not offered John.

Liam: Would you like to go ahead with the upgade?

john: ok rant over

john: i want ot go ahead with the upgrade whats the prices after 6 months

Liam: The offer is €45 for 30GB or €50 for unlimited allowance John.

john: total phone and BB package prices please

Liam: Are you looking for 30GB or unlimited?

john: not sure as the price after 6 months would dictate,also am i tied in for 12 months (new contract?)

Liam: efibre is 18 months... If you want a 30GB allowance the price each month is €45...

Liam: If you want unlimited allowance the price is €50 per month

john: are you sure it doesnt increase the price after 6 months?

Liam: I am 100% sure

Liam: You will only pay €45 or €50 per month that’s depending on the offer.

john: https://secure.eircom.net/fibre/getStarted/bundle/bu_23

john: is the bundle discount availabale for the 18months

Liam: I'm afraid not, you see the price it shows you? its €45 for 30GB or €50 for the unlimited

john: well then it 70 euro for the unlimited after 6 months ,i asked you did it increase after 6 months and you stated it didnt.

Liam: John

Liam: You want to upgrade to efibre?

Liam: I sent you a link to the plans

john: so its 65 for 30gb and 70 for unlimited after 6 months

Liam: Do you see €70 on the link I sent?

Liam: Please click here

john: Liam: efibre is 18 months... If you want a 30GB allowance the price each month is €45... Liam: If you want unlimited allowance the price is €50 per month john: are you sure it doesnt increase the price after 6 months? Liam: I am 100% sure

Liam: The offer is as follows ok?

Liam: €45 for 30GB allowance with talk off peak.

Liam: €50 for unlimited allowance with talk off peak

john: when does the bundle discount expire?

Liam: It can change at anytime...... If you already signed up to it that wont effect you...

Liam: You will agree to the price of €45 for 30GB allowance with talk off peak or €50 for unlimited allowance with talk off peak.

Liam: Do you understand??

john: Yes I do understand but seeing as I will be paying for the service I would like to know the total cost of both packages when the bundle discount expires and when does it do so.

Liam: John

Liam: Do you want the 30GB or the unlimited allowance?

john: Liam where are you based is it in Ireland?

Liam: Yes I am John

Liam: The offer price is as follows this is what you will be paying each month and every month!!

Liam: 45 for 30GB allowance with talk off peak or €50 for unlimited allowance with talk off peak.

Liam: Thats it

Liam: Do you understand?

john: I do apologise but I did see on the eircom website that it increases after 6 months by 20 euro.

Liam: No problem,

Liam: Is there anything else I can help you with today?

john: If thats the case then I will record this conversation for future reference

Liam: The offer is as follows John... €45 for 30GB allowance with talk off peak or €50 for unlimited allowance with talk off peak.

john: thats not the issue,buindle discoutn duration is the issue

Liam: That wont effect you... The price sent is what you are agreeing to..

Liam: Is there anything else I can help you with today?

john: no thanks

eircom: Mark

seanin4711 wrote: »

Hi I am wondering the price of unlimited 70mb eibre after 6 months as i had a conversation on chat this eve and i got no answers!
attached is the chat



come to our live chat service. A member of our team will help you shortly.

You are now connected with Liam

Liam: Welcome to the eircom-sales webchat, my name is Liam how can I help you today?

john: Hi I am an eircom customer at present and i am able to upgrade to efibre.

john: my question is this,do i have to take a phone package too?

john: I just want the fibre

Liam: Hey John, I understand you are looking for a broadband only offer.

Liam: I'm afraid not, this will come with a phone service however you do not have to use this.

john: 30 euro foe off peak calls is fairly pricey

john: you need to look at BB only options as 30 euro charge surely is line rental under another name

Liam: I'm afraid this is not offered John.

Liam: Would you like to go ahead with the upgade?

john: ok rant over

john: i want ot go ahead with the upgrade whats the prices after 6 months

Liam: The offer is €45 for 30GB or €50 for unlimited allowance John.

john: total phone and BB package prices please

Liam: Are you looking for 30GB or unlimited?

john: not sure as the price after 6 months would dictate,also am i tied in for 12 months (new contract?)

Liam: efibre is 18 months... If you want a 30GB allowance the price each month is €45...

Liam: If you want unlimited allowance the price is €50 per month

john: are you sure it doesnt increase the price after 6 months?

Liam: I am 100% sure

Liam: You will only pay €45 or €50 per month that’s depending on the offer.

john: https://secure.eircom.net/fibre/getStarted/bundle/bu_23

john: is the bundle discount availabale for the 18months

Liam: I'm afraid not, you see the price it shows you? its €45 for 30GB or €50 for the unlimited

john: well then it 70 euro for the unlimited after 6 months ,i asked you did it increase after 6 months and you stated it didnt.

Liam: John

Liam: You want to upgrade to efibre?

Liam: I sent you a link to the plans

john: so its 65 for 30gb and 70 for unlimited after 6 months

Liam: Do you see €70 on the link I sent?

Liam: Please click here

john: Liam: efibre is 18 months... If you want a 30GB allowance the price each month is €45... Liam: If you want unlimited allowance the price is €50 per month john: are you sure it doesnt increase the price after 6 months? Liam: I am 100% sure

Liam: The offer is as follows ok?

Liam: €45 for 30GB allowance with talk off peak.

Liam: €50 for unlimited allowance with talk off peak

john: when does the bundle discount expire?

Liam: It can change at anytime...... If you already signed up to it that wont effect you...

Liam: You will agree to the price of €45 for 30GB allowance with talk off peak or €50 for unlimited allowance with talk off peak.

Liam: Do you understand??

john: Yes I do understand but seeing as I will be paying for the service I would like to know the total cost of both packages when the bundle discount expires and when does it do so.

Liam: John

Liam: Do you want the 30GB or the unlimited allowance?

john: Liam where are you based is it in Ireland?

Liam: Yes I am John

Liam: The offer price is as follows this is what you will be paying each month and every month!!

Liam: 45 for 30GB allowance with talk off peak or €50 for unlimited allowance with talk off peak.

Liam: Thats it

Liam: Do you understand?

john: I do apologise but I did see on the eircom website that it increases after 6 months by 20 euro.

Liam: No problem,

Liam: Is there anything else I can help you with today?

john: If thats the case then I will record this conversation for future reference

Liam: The offer is as follows John... €45 for 30GB allowance with talk off peak or €50 for unlimited allowance with talk off peak.

john: thats not the issue,buindle discoutn duration is the issue

Liam: That wont effect you... The price sent is what you are agreeing to..

Liam: Is there anything else I can help you with today?

john: no thanks

Hi seanin4711

Can you send on your account number or full address please and I will clarify this for you.

Mark

seanin4711

eircom: Mark wrote: »

seanin4711 wrote: »

Hi I am wondering the price of unlimited 70mb eibre after 6 months as i had a conversation on chat this eve and i got no answers!
attached is the chat



come to our live chat service. A member of our team will help you shortly.

You are now connected with Liam

Liam: Welcome to the eircom-sales webchat, my name is Liam how can I help you today?

john: Hi I am an eircom customer at present and i am able to upgrade to efibre.

john: my question is this,do i have to take a phone package too?

john: I just want the fibre

Liam: Hey John, I understand you are looking for a broadband only offer.

Liam: I'm afraid not, this will come with a phone service however you do not have to use this.

john: 30 euro foe off peak calls is fairly pricey

john: you need to look at BB only options as 30 euro charge surely is line rental under another name

Liam: I'm afraid this is not offered John.

Liam: Would you like to go ahead with the upgade?

john: ok rant over

john: i want ot go ahead with the upgrade whats the prices after 6 months

Liam: The offer is €45 for 30GB or €50 for unlimited allowance John.

john: total phone and BB package prices please

Liam: Are you looking for 30GB or unlimited?

john: not sure as the price after 6 months would dictate,also am i tied in for 12 months (new contract?)

Liam: efibre is 18 months... If you want a 30GB allowance the price each month is €45...

Liam: If you want unlimited allowance the price is €50 per month

john: are you sure it doesnt increase the price after 6 months?

Liam: I am 100% sure

Liam: You will only pay €45 or €50 per month that’s depending on the offer.

john: https://secure.eircom.net/fibre/getStarted/bundle/bu_23

john: is the bundle discount availabale for the 18months

Liam: I'm afraid not, you see the price it shows you? its €45 for 30GB or €50 for the unlimited

john: well then it 70 euro for the unlimited after 6 months ,i asked you did it increase after 6 months and you stated it didnt.

Liam: John

Liam: You want to upgrade to efibre?

Liam: I sent you a link to the plans

john: so its 65 for 30gb and 70 for unlimited after 6 months

Liam: Do you see €70 on the link I sent?

Liam: Please click here

john: Liam: efibre is 18 months... If you want a 30GB allowance the price each month is €45... Liam: If you want unlimited allowance the price is €50 per month john: are you sure it doesnt increase the price after 6 months? Liam: I am 100% sure

Liam: The offer is as follows ok?

Liam: €45 for 30GB allowance with talk off peak.

Liam: €50 for unlimited allowance with talk off peak

john: when does the bundle discount expire?

Liam: It can change at anytime...... If you already signed up to it that wont effect you...

Liam: You will agree to the price of €45 for 30GB allowance with talk off peak or €50 for unlimited allowance with talk off peak.

Liam: Do you understand??

john: Yes I do understand but seeing as I will be paying for the service I would like to know the total cost of both packages when the bundle discount expires and when does it do so.

Liam: John

Liam: Do you want the 30GB or the unlimited allowance?

john: Liam where are you based is it in Ireland?

Liam: Yes I am John

Liam: The offer price is as follows this is what you will be paying each month and every month!!

Liam: 45 for 30GB allowance with talk off peak or €50 for unlimited allowance with talk off peak.

Liam: Thats it

Liam: Do you understand?

john: I do apologise but I did see on the eircom website that it increases after 6 months by 20 euro.

Liam: No problem,

Liam: Is there anything else I can help you with today?

john: If thats the case then I will record this conversation for future reference

Liam: The offer is as follows John... €45 for 30GB allowance with talk off peak or €50 for unlimited allowance with talk off peak.

john: thats not the issue,buindle discoutn duration is the issue

Liam: That wont effect you... The price sent is what you are agreeing to..

Liam: Is there anything else I can help you with today?

john: no thanks

Hi seanin4711

Can you send on your account number or full address please and I will clarify this for you.

Mark

Hi Mark,
<snip> Please share your personal details by PM only.

Really sick of dealing with off shore call centres.
No straight answers
John

eircom: Mark

seanin4711 wrote: »

eircom: Mark wrote: »

seanin4711 wrote: »

Hi I am wondering the price of unlimited 70mb eibre after 6 months as i had a conversation on chat this eve and i got no answers!
attached is the chat



come to our live chat service. A member of our team will help you shortly.

You are now connected with Liam

Liam: Welcome to the eircom-sales webchat, my name is Liam how can I help you today?

john: Hi I am an eircom customer at present and i am able to upgrade to efibre.

john: my question is this,do i have to take a phone package too?

john: I just want the fibre

Liam: Hey John, I understand you are looking for a broadband only offer.

Liam: I'm afraid not, this will come with a phone service however you do not have to use this.

john: 30 euro foe off peak calls is fairly pricey

john: you need to look at BB only options as 30 euro charge surely is line rental under another name

Liam: I'm afraid this is not offered John.

Liam: Would you like to go ahead with the upgade?

john: ok rant over

john: i want ot go ahead with the upgrade whats the prices after 6 months

Liam: The offer is €45 for 30GB or €50 for unlimited allowance John.

john: total phone and BB package prices please

Liam: Are you looking for 30GB or unlimited?

john: not sure as the price after 6 months would dictate,also am i tied in for 12 months (new contract?)

Liam: efibre is 18 months... If you want a 30GB allowance the price each month is €45...

Liam: If you want unlimited allowance the price is €50 per month

john: are you sure it doesnt increase the price after 6 months?

Liam: I am 100% sure

Liam: You will only pay €45 or €50 per month that’s depending on the offer.

john: https://secure.eircom.net/fibre/getStarted/bundle/bu_23

john: is the bundle discount availabale for the 18months

Liam: I'm afraid not, you see the price it shows you? its €45 for 30GB or €50 for the unlimited

john: well then it 70 euro for the unlimited after 6 months ,i asked you did it increase after 6 months and you stated it didnt.

Liam: John

Liam: You want to upgrade to efibre?

Liam: I sent you a link to the plans

john: so its 65 for 30gb and 70 for unlimited after 6 months

Liam: Do you see €70 on the link I sent?

Liam: Please click here

john: Liam: efibre is 18 months... If you want a 30GB allowance the price each month is €45... Liam: If you want unlimited allowance the price is €50 per month john: are you sure it doesnt increase the price after 6 months? Liam: I am 100% sure

Liam: The offer is as follows ok?

Liam: €45 for 30GB allowance with talk off peak.

Liam: €50 for unlimited allowance with talk off peak

john: when does the bundle discount expire?

Liam: It can change at anytime...... If you already signed up to it that wont effect you...

Liam: You will agree to the price of €45 for 30GB allowance with talk off peak or €50 for unlimited allowance with talk off peak.

Liam: Do you understand??

john: Yes I do understand but seeing as I will be paying for the service I would like to know the total cost of both packages when the bundle discount expires and when does it do so.

Liam: John

Liam: Do you want the 30GB or the unlimited allowance?

john: Liam where are you based is it in Ireland?

Liam: Yes I am John

Liam: The offer price is as follows this is what you will be paying each month and every month!!

Liam: 45 for 30GB allowance with talk off peak or €50 for unlimited allowance with talk off peak.

Liam: Thats it

Liam: Do you understand?

john: I do apologise but I did see on the eircom website that it increases after 6 months by 20 euro.

Liam: No problem,

Liam: Is there anything else I can help you with today?

john: If thats the case then I will record this conversation for future reference

Liam: The offer is as follows John... €45 for 30GB allowance with talk off peak or €50 for unlimited allowance with talk off peak.

john: thats not the issue,buindle discoutn duration is the issue

Liam: That wont effect you... The price sent is what you are agreeing to..

Liam: Is there anything else I can help you with today?

john: no thanks

Hi seanin4711

Can you send on your account number or full address please and I will clarify this for you.

Mark

Hi Mark,
<snip> Please share your personal details by PM only.

Really sick of dealing with off shore call centres.
No straight answers
John

Hi Sean,

I appreciate where you are coming from, however the packages are outlined online.

https://secure.eircom.net/fibre/

* Note the six month promotion is only available to new customers. All the eircom centers are based in Ireland. We also have a free phone sales number for customers to call 1800 503 303

Thanks, Mark