Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Meteor

Options
2»

Comments

  • Options
    #32
    MisterCadbury
    Registered Users Posts: 140 ✭✭MisterCadbury


    They did eventually ring me back on Saturday afternoon. Supervisor said that it was an error on the part of one of their staff. However they said they could not refund me the money. As a gesture of goodwill she said they would give me 25e off my next bill. I said that simply is not good enough and that I was going to write a written complaint. According to COMREG if they don't respond within ten working days COMREG are going to look into it.


  • Options
    #33
    RangeR
    Registered Users Posts: 7,265 ✭✭✭RangeR


    Jayses, that's bad form on their part. I'd bring em to the cleaners.


  • Options
    #34
    circular flexing
    Registered Users Posts: 2,587 ✭✭✭circular flexing


    MisterCadbury wrote: »
    They did eventually ring me back on Saturday afternoon. Supervisor said that it was an error on the part of one of their staff. However they said they could not refund me the money. As a gesture of goodwill she said they would give me 25e off my next bill. I said that simply is not good enough and that I was going to write a written complaint. According to COMREG if they don't respond within ten working days COMREG are going to look into it.

    I don't understand why you didn't dispute the charge with your card issuer.


  • Options
    #35
    paconnors
    Registered Users Posts: 1,641 ✭✭✭paconnors


    That's Bull of course they can do a refund through credit card, they are hoping you will drop it, get straight to the bank do a charge back, remember the ball is in your park they record all their calls, its their mistake for over charging your card.


Advertisement