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breaking contracts

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  • 07-11-2013 12:33am
    #1
    2pack
    Registered Users Posts: 616 ✭✭✭


    just like to know when you sign up with Eircom and the agreement is done over the phone with sales rep who is records it.

    If the sales rep fails to tells you some information or makes some mistakes can the contract be broken. 

    Can the customer request a copy of the recording from Eircom between them and the Eircom sales rep


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    #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    2pack wrote: »
    just like to know when you sign up with Eircom and the agreement is done over the phone with sales rep who is records it.

    If the sales rep fails to tells you some information or makes some mistakes can the contract be broken. 

    Can the customer request a copy of the recording from Eircom between them and the Eircom sales rep
    Hi 2pack

    In these cases we advise customers to log a case with customer care as an official complaint to have the call listened to (if recorded) and a manager will respond to the case.

    Were you advised of this option.

    Mark 


  • Options
    #3
    2pack
    Registered Users Posts: 616 ✭✭✭2pack


    eircom: Mark wrote: »
    2pack wrote: »
    just like to know when you sign up with Eircom and the agreement is done over the phone with sales rep who is records it.

    If the sales rep fails to tells you some information or makes some mistakes can the contract be broken. 

    Can the customer request a copy of the recording from Eircom between them and the Eircom sales rep
    Hi 2pack

    In these cases we advise customers to log a case with customer care as an official complaint to have the call listened to (if recorded) and a manager will respond to the case.

    Were you advised of this option.

    Mark 
    Is it possible to get a copy of the recording?


  • Options
    #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    2pack wrote: »
    eircom: Mark wrote: »
    2pack wrote: »
    just like to know when you sign up with Eircom and the agreement is done over the phone with sales rep who is records it.

    If the sales rep fails to tells you some information or makes some mistakes can the contract be broken. 

    Can the customer request a copy of the recording from Eircom between them and the Eircom sales rep
    Hi 2pack

    In these cases we advise customers to log a case with customer care as an official complaint to have the call listened to (if recorded) and a manager will respond to the case.

    Were you advised of this option.

    Mark 
    Is it possible to get a copy of the recording?
    Hi 2pack,

    As advised the case will need to be logged to the eircom customer care team as a complaint. If the call is recorded a written request needs to be sent to the eircom data protection officer.

    You may be asked to pay a fee, but this cannot exceed €6.35 for a copy of the call to be sent out.

    However if the call is on record it is possible.

    Mark


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