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Where's the data in money manager

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  • 07-11-2013 3:14pm
    #1
    xantia95d
    Registered Users Posts: 3 ✭


    WHen I go into Money Manager I get

    [font=Helvetica,Arial,sans-serif]"Money Manager is importing and categorising your transactions, [/font]
    [font=Helvetica,Arial,sans-serif]this could take up to one minute. Please wait"[/font]


    [font=Helvetica,Arial,sans-serif]Then I get a message [/font]


    [font=Helvetica,Arial,sans-serif]"No information available - Money Manager can only display details of current and demand deposit accounts that have had transactions in the last 6 months."[/font]


    [font=Helvetica,Arial,sans-serif]So something does not seem to be working :confused:[/font]


    [font=Helvetica,Arial,sans-serif]Any ideas
    [/font]


Comments

  • Options
    #2
    Bank of Ireland: Paula C
    Closed Accounts Posts: 253 ✭✭Bank of Ireland: Paula C


    Hi xantia95d,

    Thanks for your post and welcome to boards.

    Without further information and account access, it is hard for us to determine what the issue may be. Please contact our Bank of Ireland 365 Team on 0818 365 365 where a representative will be more than happy to offer your further assistance and answer any queries you may have regarding this facility.

    Sorry we could not be of more assistance to you, if there is anything we can help you with in the future please do not hesitate to contact us.

    Thanks,

    Paula C


  • Options
    #3
    xantia95d
    Registered Users Posts: 3 ✭xantia95d


    Hi,

    I tried using it again yesterday, and now it is pulling in the data.  It might be a case of you have to wait for a day or two before the data is populatedfrom the first time you login to it.  This makes sense if it is pulling the data from a warehousing/reporting tool which I expect it is.

    Regards and thanks


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