car service

buggymad

Hi all,
I got my car serviced on Tuesday with a reputable nissan garage, where I had actually bought the car from. So they ring me up tuesday afternoon for authorisation to change a tyre that was worn and the brake pads and to obviously ok the cost of this which was 400euro in total. While I was speaking to the receptionist who rang me I told her my front lights were blown too and she said thats ok they will be checking all those things. Then I drive my car for the first time by night and it turns out my lights are still blown, they never checked them at all???? I cant understand this as it says on the vehicle healthcheck that all my lights are fine. Im mad for a few reasons:
1) It makes me doubt the whole service- what was done correctly - or was it a rushed job
2)I had a meeting tonight, and was luckily able to borrow my sisters car because she was around, but what if she wasnt around and i had to go out or take the kids somewhere urgently?
3) I had to make arrangements tuesday to be without my car for the whole day- this meant others collecting and dropping me and my kids and now i need more time to get this sorted again! When i already paid 400 euro for this service. Raging!!

coylemj

You're mad to be buying tyres from a main dealer as part of a service, they just buy them in from a tyre shop and mark them up by 100%, shop around and get a better price almost anywhere.

Complain about the lights to the Nissan distributor, they approve and supposedly enforce standards among approved Nissan service centres ...

http://www.nissan.ie/contact/

emeldc

coylemj wrote: »

You're mad to be buying tyres from a main dealer as part of a service, they just buy them in from a tyre shop and mark them up by 100%, shop around and get a better price almost anywhere.

Complain about the lights to the Nissan distributor, they approve and supposedly enforce standards among approved Nissan service centres ...

http://www.nissan.ie/contact/

Main dealers are more than capable of setting up their own contracts with recognised tyre distributers and can remain competitive although may be slightly dearer. A 100% mark up is abit OTT. Rememember you are having your car serviced/repaired and re shod all under one roof.

OP, I'm sure the lights were just an oversight. It's not normally the most difficult job to perform. I know it's a nuisance but give them a ring, I'm sure they'll sort it.

ytpe2r5bxkn0c1

coylemj wrote: »

You're mad to be buying tyres from a main dealer as part of a service, they just buy them in from a tyre shop and mark them up by 100%, shop around and get a better price almost anywhere.

Complain about the lights to the Nissan distributor, they approve and supposedly enforce standards among approved Nissan service centres ...

http://www.nissan.ie/contact/

I priced tyres at a local branch of a national tyre company. Then I asked when getting the car serviced at the main dealer where I bought the car. They said they had a major trade discount for tyres and got them for me for 15% less than I was quoted. So don't just assume garages are dearer. Also saying there is 100% mark-up is dreadful exaggeration.
OP the light is a small matter; probably overlooked. Just give them a call about it. I'm sure it will be sorted with an apology.