Delete an app from icloud

Techless

I downloaded a bank app but due to a problem with passwords it needs to be deleted completely and re installed from fresh.

The problem is that when I have tried to delete it, it remains in the icloud and I am unable to do a fresh installation.

Is there a way of deleting the app from the icloud ?

nava

Techless wrote: »

I downloaded a bank app but due to a problem with passwords it needs to be deleted completely and re installed from fresh.

The problem is that when I have tried to delete it, it remains in the icloud and I am unable to do a fresh installation.

Is there a way of deleting the app from the icloud ?

When you reinstall the app it should be as fresh install once you deleted it, also some apps have options in the Iphone settings, maybe try to check if yours does and reset it from there.

When you mean Icloud do you mean the Icloud in Settings? Or the cloud icon in the app store? when you redownload from App store it should be like a fresh install, maybe you can try to restart phone after unsintall.

To delete an app from icloud in settings, do as follow, open Settings, scroll down to Icloud, scroll down to Storage & backup, Manage Storage, click on your iphone name, and scroll down the list of apps and turn off the app you are having problems with.

hope that helps.

Techless

nava wrote: »

When you reinstall the app it should be as fresh install once you deleted it, also some apps have options in the Iphone settings, maybe try to check if yours does and reset it from there.

When you mean Icloud do you mean the Icloud in Settings? Or the cloud icon in the app store? when you redownload from App store it should be like a fresh install, maybe you can try to restart phone after unsintall.

To delete an app from icloud in settings, do as follow, open Settings, scroll down to Icloud, scroll down to Storage & backup, Manage Storage, click on your iphone name, and scroll down the list of apps and turn off the app you are having problems with.

hope that helps.

Thanks Nava,

Should have mentioned it an Ipad that I have not an Iphone, don't know if that makes a difference.

I have deleted the app from the ipad and when I go back into the App store to download the app again, it is there with the Icloud logo and when it downloads it still seems to have kept some of the previous data entered.

nava

Techless wrote: »

Thanks Nava,

Should have mentioned it an Ipad that I have not an Iphone, don't know if that makes a difference.

I have deleted the app from the ipad and when I go back into the App store to download the app again, it is there with the Icloud logo and when it downloads it still seems to have kept some of the previous data entered.

Should be the same on an Ipad, maybe try restarting ipad after uninstall. Check something else, after re-install turn off wifi and data and open the app to chek if that information is there again, just wonder if the app connects to the bank and redownloads the previously entered data.

Zcott

Try checking Settings > iCloud > Documents and Data.

dilallio

I had a similar issue with another app (Waze).
Unfortunately there is no way to remove an app from your AppStore purchases. You can hide an app, but this is no good to you.
The only way to do what you want is to delete the app, log out and sign in using a different Apple ID and then install the app. Note that if you do this, apps will only update when you are signed on with the Apple ID that installed them.
To be honest , it sounds like a bug in the app, and telling you to completely remove & reinstall the app is a cop-out by the app developer.
In my situation, 2 apps (Waze & LS Addicts) didn't work over 3G. Turned out my network O2 was using some type of back end data proxy which was not compatible with these apps. When I changed from O2, they both worked perfectly, but I still think it was an app bug rather than an O2 issue that caused the problem. All other apps worked fine.

brav

There are one of two things happening.

1: The app is syncing its data with icloud(doubtful for a bank app), but if it is just temporarily turn off documents and data in settings - iCloud and remove and install the app again
The iCloud logo when redownloading the app just means you've already purchased the app doesn't mean it has the data stored for that app

2: the app data is still on iPad after the app is deleted, and when reinstalled would use this previous data. I would think to clear this either use a setting in the app if available or else may have to erase all content and settings on the iPad

Techless

Sorted, thanks for all the advice