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Why has my broadband speed dropped?

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  • 10-11-2013 5:51pm
    #1
    NotTheMessiah
    Registered Users Posts: 28 ✭


    Into my 2nd month with eircom and when I signed up I was told I would get up to16Mbps download speed. During the first month this was fine and I would always get up to around 15Mbps download which I was happy with.

    I am now into my 2nd month and my speed has suddenly dropped to between 4 and 5Mbps. Here is a speed test I just carried out:

    33eio74.png

    Here is the information on the connection from the router:
    111l8jr.png

    Why has my speed dropped over 10Mbps since last month?


Comments

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    #2
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    NotTheMessiah wrote: »
    Into my 2nd month with eircom and when I signed up I was told I would get up to16Mbps download speed. During the first month this was fine and I would always get up to around 15Mbps download which I was happy with.

    I am now into my 2nd month and my speed has suddenly dropped to between 4 and 5Mbps. Here is a speed test I just carried out:

    33eio74.png

    Here is the information on the connection from the router:
    111l8jr.png

    Why has my speed dropped over 10Mbps since last month?

    Hi NotTheMessiah,

    I'm sorry to hear this. Would you like to PM me your details and I'll check this for you.

    Thanks

    Tracey


  • Options
    #3
    NotTheMessiah
    Registered Users Posts: 28 ✭NotTheMessiah


    PM sent.

    Thanks.


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    NotTheMessiah wrote: »
    PM sent.

    Thanks.
    Hi NotTheMessiah

    Thanks for your PM.

    I've looked into this and conducted a few tests to discover that there is in fact an issue with your line which would certainly be causing issues with your broadband.
     
    The issue on your line will need to be escalated to engineers however I'm unable to do this from here. Please contact broadband technical support on 1890260260 and mention my findings where the agent you speak to will log this to be resolved by eircom technicians within three working days.
     
    Thanks
     
    Al


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    #5
    NotTheMessiah
    Registered Users Posts: 28 ✭NotTheMessiah


    Thanks. I will call later.
     


  • Options
    #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    NotTheMessiah wrote: »
    Thanks. I will call later.
     
    No worries NotTheMessiah

    Thanks

    Al


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