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Fibre modem charged?

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  • 11-11-2013 6:32pm
    #1
    Irishmaster
    Registered Users Posts: 1,222 ✭✭✭


    Hi,
    Just got my first efibre bill and it says that the efibre modem was 28.92. Is the modem not free and come with the bundle?


Comments

  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Irishmaster wrote: »
    Hi,
    Just got my first efibre bill and it says that the efibre modem was 28.92. Is the modem not free and come with the bundle?
    Hi Irishmaster

    That's odd, It should be free as far as I'm aware. Please PM me your account details and I'll investigate this for you.

    Thanks

    Al


  • Options
    #3
    Irishmaster
    Registered Users Posts: 1,222 ✭✭✭Irishmaster


    pm sent!


  • Options
    #4
    Irishmaster
    Registered Users Posts: 1,222 ✭✭✭Irishmaster


    Says Zyxel wireless n lite usb adapter 28.92


  • Options
    #5
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Irishmaster wrote: »
    Says Zyxel wireless n lite usb adapter 28.92

    Hi Irishmaster

    Yes I can confirm this charge is for wireless adaptors. I'll need to check if these are usually charged. I don't think they are and if I'm right I'll credit your account this charge however I'll need to seek confirmation on this from efibre billing operations. I'll be in touch with you here as soon as I have confirmation which will most likely be tomorrow morning/afternoon.

    Thanks

    Al


  • Options
    #6
    Irishmaster
    Registered Users Posts: 1,222 ✭✭✭Irishmaster


    eircom: Alan wrote: »
    Irishmaster wrote: »
    Says Zyxel wireless n lite usb adapter 28.92

    Hi Irishmaster

    Yes I can confirm this charge is for wireless adaptors. I'll need to check if these are usually charged. I don't think they are and if I'm right I'll credit your account this charge however I'll need to seek confirmation on this from efibre billing operations. I'll be in touch with you here as soon as I have confirmation which will most likely be tomorrow morning/afternoon.

    Thanks

    Al
    ok thx


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  • Options
    #7
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Irishmaster wrote: »
    eircom: Alan wrote: »
    Irishmaster wrote: »
    Says Zyxel wireless n lite usb adapter 28.92

    Hi Irishmaster

    Yes I can confirm this charge is for wireless adaptors. I'll need to check if these are usually charged. I don't think they are and if I'm right I'll credit your account this charge however I'll need to seek confirmation on this from efibre billing operations. I'll be in touch with you here as soon as I have confirmation which will most likely be tomorrow morning/afternoon.

    Thanks

    Al
    ok thx
    Hi Irishmaster

    I have sent you a PM. Apologies for the inconvenience caused by this.

    Thanks

    Al


  • Options
    #8
    Irishmaster
    Registered Users Posts: 1,222 ✭✭✭Irishmaster


    eircom: Alan wrote: »
    Irishmaster wrote: »
    eircom: Alan wrote: »
    Irishmaster wrote: »
    Says Zyxel wireless n lite usb adapter 28.92

    Hi Irishmaster

    Yes I can confirm this charge is for wireless adaptors. I'll need to check if these are usually charged. I don't think they are and if I'm right I'll credit your account this charge however I'll need to seek confirmation on this from efibre billing operations. I'll be in touch with you here as soon as I have confirmation which will most likely be tomorrow morning/afternoon.

    Thanks

    Al
    ok thx
    Hi Irishmaster

    I have sent you a PM. Apologies for the inconvenience caused by this.

    Thanks

    Al
    Just received my next bill! Instead of paying me back for the charged router, eircom have sent me a "billing error apology" which you have charged me again for another router basically! Now im down 57.90 (28.98 and 28.92)!!! Since ive been with eircom ive had nothing but problems where I feel like incompetent monkeys run eircom! If I wrote every problem ive had with eircom it would come to at least 3 pages on this site! Thanks for the apology and charging me extra! Not happy at all! I would like a full refund if not the whole bill that was sent to me today!
    Also ive asked months ago that my fibre speed be put back to my original that I was on day 1 which was 50mb 15mb upload. Now im on 40 and 10 for some reason even though my neighbours are getting higher on same package. Ohhh but I know this site doesn't deal with that right, you have to ring tech support. Which I have and they said they ring me back but they haven't yet!!! I could go on!


  • Options
    #9
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    Irishmaster wrote: »
    eircom: Alan wrote: »
    Irishmaster wrote: »
    eircom: Alan wrote: »
    Irishmaster wrote: »
    Says Zyxel wireless n lite usb adapter 28.92

    Hi Irishmaster

    Yes I can confirm this charge is for wireless adaptors. I'll need to check if these are usually charged. I don't think they are and if I'm right I'll credit your account this charge however I'll need to seek confirmation on this from efibre billing operations. I'll be in touch with you here as soon as I have confirmation which will most likely be tomorrow morning/afternoon.

    Thanks

    Al
    ok thx
    Hi Irishmaster

    I have sent you a PM. Apologies for the inconvenience caused by this.

    Thanks

    Al
    Just received my next bill! Instead of paying me back for the charged router, eircom have sent me a "billing error apology" which you have charged me again for another router basically! Now im down 57.90 (28.98 and 28.92)!!! Since ive been with eircom ive had nothing but problems where I feel like incompetent monkeys run eircom! If I wrote every problem ive had with eircom it would come to at least 3 pages on this site! Thanks for the apology and charging me extra! Not happy at all! I would like a full refund if not the whole bill that was sent to me today!
    Also ive asked months ago that my fibre speed be put back to my original that I was on day 1 which was 50mb 15mb upload. Now im on 40 and 10 for some reason even though my neighbours are getting higher on same package. Ohhh but I know this site doesn't deal with that right, you have to ring tech support. Which I have and they said they ring me back but they haven't yet!!! I could go on!

    Hi Irishmaster,

    I'm very sorry about the error with your credit. I have rectified this now for you and wrote off the last bill issued to you. You are not liable for the bill outstanding €85.64. I understand this must be very frustrating, please accept my apologises for the inconvenience caused to you.

    I've also conducted several tests on the line/service and the max capability of your service is up to 50mb service we wouldn't be able to guarantee this speed I'm afraid. There is no indication of any issues with the service, the speeds you are [font=Calibri", "sans-serif]achieving [/font]would be an average speed for a 50mb max capability. There are several factors that affect the speed of the service.
    I'm afraid technical support are the only channel that can log and investigate any speed issues.

    Thanks

    Tracey


  • Options
    #10
    Irishmaster
    Registered Users Posts: 1,222 ✭✭✭Irishmaster


    eircom: Tracey wrote: »
    Irishmaster wrote: »
    eircom: Alan wrote: »
    Irishmaster wrote: »
    eircom: Alan wrote: »
    Irishmaster wrote: »
    Says Zyxel wireless n lite usb adapter 28.92

    Hi Irishmaster

    Yes I can confirm this charge is for wireless adaptors. I'll need to check if these are usually charged. I don't think they are and if I'm right I'll credit your account this charge however I'll need to seek confirmation on this from efibre billing operations. I'll be in touch with you here as soon as I have confirmation which will most likely be tomorrow morning/afternoon.

    Thanks

    Al
    ok thx
    Hi Irishmaster

    I have sent you a PM. Apologies for the inconvenience caused by this.

    Thanks

    Al
    Just received my next bill! Instead of paying me back for the charged router, eircom have sent me a "billing error apology" which you have charged me again for another router basically! Now im down 57.90 (28.98 and 28.92)!!! Since ive been with eircom ive had nothing but problems where I feel like incompetent monkeys run eircom! If I wrote every problem ive had with eircom it would come to at least 3 pages on this site! Thanks for the apology and charging me extra! Not happy at all! I would like a full refund if not the whole bill that was sent to me today!
    Also ive asked months ago that my fibre speed be put back to my original that I was on day 1 which was 50mb 15mb upload. Now im on 40 and 10 for some reason even though my neighbours are getting higher on same package. Ohhh but I know this site doesn't deal with that right, you have to ring tech support. Which I have and they said they ring me back but they haven't yet!!! I could go on!

    Hi Irishmaster,

    I'm very sorry about the error with your credit. I have rectified this now for you and wrote off the last bill issued to you. You are not liable for the bill outstanding €85.64. I understand this must be very frustrating, please accept my apologises for the inconvenience caused to you.

    I've also conducted several tests on the line/service and the max capability of your service is up to 50mb service we wouldn't be able to guarantee this speed I'm afraid. There is no indication of any issues with the service, the speeds you are achieving would be an average speed for a 50mb max capability. There are several factors that affect the speed of the service.
    I'm afraid technical support are the only channel that can log and investigate any speed issues.

    Thanks

    Tracey

    Ok, this is becoming beyond a joke at this stage! I have been charged the 85.64 and this has been taken from my account! From day 1 when they told me direct debit was "needed" I knew this was a bad idea! Can anyone from eircom offer a good explanantion???


  • Options
    #11
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Irishmaster wrote: »
    eircom: Tracey wrote: »
    Irishmaster wrote: »
    eircom: Alan wrote: »
    Irishmaster wrote: »
    eircom: Alan wrote: »
    Irishmaster wrote: »
    Says Zyxel wireless n lite usb adapter 28.92

    Hi Irishmaster

    Yes I can confirm this charge is for wireless adaptors. I'll need to check if these are usually charged. I don't think they are and if I'm right I'll credit your account this charge however I'll need to seek confirmation on this from efibre billing operations. I'll be in touch with you here as soon as I have confirmation which will most likely be tomorrow morning/afternoon.

    Thanks

    Al
    ok thx
    Hi Irishmaster

    I have sent you a PM. Apologies for the inconvenience caused by this.

    Thanks

    Al
    Just received my next bill! Instead of paying me back for the charged router, eircom have sent me a "billing error apology" which you have charged me again for another router basically! Now im down 57.90 (28.98 and 28.92)!!! Since ive been with eircom ive had nothing but problems where I feel like incompetent monkeys run eircom! If I wrote every problem ive had with eircom it would come to at least 3 pages on this site! Thanks for the apology and charging me extra! Not happy at all! I would like a full refund if not the whole bill that was sent to me today!
    Also ive asked months ago that my fibre speed be put back to my original that I was on day 1 which was 50mb 15mb upload. Now im on 40 and 10 for some reason even though my neighbours are getting higher on same package. Ohhh but I know this site doesn't deal with that right, you have to ring tech support. Which I have and they said they ring me back but they haven't yet!!! I could go on!

    Hi Irishmaster,

    I'm very sorry about the error with your credit. I have rectified this now for you and wrote off the last bill issued to you. You are not liable for the bill outstanding €85.64. I understand this must be very frustrating, please accept my apologises for the inconvenience caused to you.

    I've also conducted several tests on the line/service and the max capability of your service is up to 50mb service we wouldn't be able to guarantee this speed I'm afraid. There is no indication of any issues with the service, the speeds you are achieving would be an average speed for a 50mb max capability. There are several factors that affect the speed of the service.
    I'm afraid technical support are the only channel that can log and investigate any speed issues.

    Thanks

    Tracey

    Ok, this is becoming beyond a joke at this stage! I have been charged the 85.64 and this has been taken from my account! From day 1 when they told me direct debit was "needed" I knew this was a bad idea! Can anyone from eircom offer a good explanantion???
    Hi Irishmaster

    Apologies, I see a credit was applied as a charge (agent error) on the November bill. I can see two credits were applied on the 11/13/13 correctly.

    That will be on the next bill.

    Mark


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