Buying online - entitled to refund?

Ballfro

Hi all,
I bought a dress online which arrived today. The dress is far too short and I wish to return it. I read online that with online purchases you are entitled to a 7 day grace period to return item for full refund no matter what the reason for return. This does not apply if item has been personalised etc
Is this true?
Thank you.

vicwatson

Has the dress been personalised?

dudara

Assuming that the dress is not personalised, then you can return it within 7 days for a refund. If the item is being returned under a change of mind scenario, then you may be liable for the cost of the return postage. If the item is faulty (as defined under Consumer Law), then the return postage should be covered by the retailer.

See here from Citizens' Information for more information on Distance Selling and the CAI.

mdebets

Where did you buy the dress?
In the EU, then see above.
If you bought it outside the EU, then you have the right to buy a new dress (unless the seller is generous and allows a return, but he doesn't have to).

Ballfro

Thank you for the replies. Not personalised and bought in Ireland. It was just too short. At the minute she offered exchange or credit note so I asked for refund and she hasn't gotten back to me yet :-/

ShaShaBear

Were the measurements of the dress included on the website where you purchased it?