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eFibre installation due today

Furby2020 · 2013-11-13 15:06:46

I orded and signed up for eFibre few weeks ago. I was contacted that day to say my instalation date was 13th November between 9-1. Guess what - no show!! I received a text yesterday to say confirm installation for this morning. My husband took the morning off work to wait - had to ring his work to take the whole day off.…

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13-11-2013 4:06pm

#1

Furby2020

Registered Users Posts: 35 ✭

Join Date: July 2006

Posts: 33

I orded and signed up for eFibre few weeks ago. I was contacted that day to say my instalation date was 13th November between 9-1. Guess what - no show!! I received a text yesterday to say confirm installation for this morning. My husband took the morning off work to wait - had to ring his work to take the whole day off. He has just rang Eircom - was told it won't be installed today and somebody would be in touch in next 48 hours!!!

Not good enough I'm afraid.

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#2 13-11-2013 4:13pm
tdonegan1990

Registered Users Posts: 253 ✭✭

Join Date: January 2013

Posts: 229

mur.c wrote: »

I orded and signed up for eFibre few weeks ago. I was contacted that day to say my instalation date was 13th November between 9-1. Guess what - no show!! I received a text yesterday to say confirm installation for this morning. My husband took the morning off work to wait - had to ring his work to take the whole day off. He has just rang Eircom - was told it won't be installed today and somebody would be in touch in next 48 hours!!!

Not good enough I'm afraid.

Hi. Ive got my install tomorrow. They texted me three times to confirm the date, also got a phone call yesterday to confirm it.
Can I ask did you place the order online or over the phone?

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#3 13-11-2013 4:39pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

mur.c wrote: »

I orded and signed up for eFibre few weeks ago. I was contacted that day to say my instalation date was 13th November between 9-1. Guess what - no show!! I received a text yesterday to say confirm installation for this morning. My husband took the morning off work to wait - had to ring his work to take the whole day off. He has just rang Eircom - was told it won't be installed today and somebody would be in touch in next 48 hours!!!

Not good enough I'm afraid.

Hi mur.c

I've sorry to hear this, from time to time there can be unforseen circumstances which create delays and I'm very sorry for the inconvenience this has caused.

Thanks

Al

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#4 13-11-2013 5:00pm
Furby2020

Registered Users Posts: 35 ✭

Join Date: July 2006

Posts: 33

I understand that there can be delays etc but a phone call can be made in a minute to update the client. I am now looking into alternative packages as I will not accept bad service.

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#5 13-11-2013 5:04pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

mur.c wrote: »

I understand that there can be delays etc but a phone call can be made in a minute to update the client. I am now looking into alternative packages as I will not accept bad service.

Hi mur.c

I can understand your point and I'm very sorry you feel this way. Should you wish to discuss cancelling your order with the efibre team please contact accounts on free phone 1901.

Thanks

Al

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