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Box SZ-1 flip helmet release cable snapped

  • 13-11-2013 9:44pm
    #1
    Zebbedee
    Registered Users, Registered Users 2 Posts: 450 ✭✭


    Anybody else have this release cable snap on the Box lid?
    Mine snapped a couple months out of warranty and a friend of mine had the exact same thing happen to his Box flip lid.
    It's quite a fiddly cable to make at home so does anyone know if this cable is available as a replacement?
    I can't seem to find any contact details for the manufacturer of these lids or even who the manufacturer is.


Comments

  • #2
    Del2005
    Registered Users, Registered Users 2 Posts: 19,031 ✭✭✭✭Del2005


    Zebbedee wrote: »
    Anybody else have this release cable snap on the Box lid?
    Mine snapped a couple months out of warranty and a friend of mine had the exact same thing happen to his Box flip lid.
    It's quite a fiddly cable to make at home so does anyone know if this cable is available as a replacement?
    I can't seem to find any contact details for the manufacturer of these lids or even who the manufacturer is.

    Don't worry about warranty or who makes it. Your contract is with the shop and the "Sale of Goods and services act" is your friend. A lid should last longer than a year so get back to the shop you bought it in and tell them it's not fit for purpose. You then get offered Repair, Replacement or Refund. Repairs have to be permanent, so if it breaks again they should offer replacement or refund.

    Be polite but firm if they try to fob you off. If they don't play ball the Small Claims Court is only €15. You need to send a registered letter to the shops outlining your issues and keep a copy for your records to show the court. If you reject repair the first time it could go against you if you need to go to the SCC.


  • #3
    Oryx
    Subscribers Posts: 19,425 ✭✭✭✭Oryx


    Did you buy in Ireland? Go back to the shop if you haven't already and see what they are willing to do.

    I am familiar with one case of this happening.


  • #4
    Zebbedee
    Registered Users, Registered Users 2 Posts: 450 ✭✭Zebbedee


    Oryx wrote: »
    Did you buy in Ireland? Go back to the shop if you haven't already and see what they are willing to do.

    I am familiar with one case of this happening.
    Yes I bought it in Ireland. I did bring it back straight away but because it was a few months past warranty they were unable or (unwilling) to do anything.
    That was about 6 months ago and I've been using my old helmet since that.
    I got bored last night and decided to take the flip mechanism apart to see if I could repair it.
    Now that I've opened it up and reassembled it that probably voids any case I had.
    If I just get a replacement cable I'd have it fixed in 10 minutes!
    If I could get a contact email or number for the manufacturer I'd try and blag a new cable but they mightn't send me on one due to liability issues etc


  • #5
    Del2005
    Registered Users, Registered Users 2 Posts: 19,031 ✭✭✭✭Del2005


    Zebbedee wrote: »
    Yes I bought it in Ireland. I did bring it back straight away but because it was a few months past warranty they were unable or (unwilling) to do anything.
    That was about 6 months ago and I've been using my old helmet since that.
    I got bored last night and decided to take the flip mechanism apart to see if I could repair it.
    Now that I've opened it up and reassembled it that probably voids any case I had.
    If I just get a replacement cable I'd have it fixed in 10 minutes!
    If I could get a contact email or number for the manufacturer I'd try and blag a new cable but they mightn't send me on one due to liability issues etc

    Too late now but you should have kept after the shop. A warranty is an addition to your consumer rights and too many shops get away with fobbing people off. You could still try the Small Claims Court. But the fact you've worked on the helmet yourself could go against you, but you only did that as the shop denied you your rights.

    Checked the SHARP site and Oxford Products make Box

    http://sharp.direct.gov.uk/testsratings/box-sz1

    But I'd try the shop again before contacting the manufacturer. Google the sale of goods act and read it.


  • #6
    Zebbedee
    Registered Users, Registered Users 2 Posts: 450 ✭✭Zebbedee


    Del2005 wrote: »
    Too late now but you should have kept after the shop. A warranty is an addition to your consumer rights and too many shops get away with fobbing people off. You could still try the Small Claims Court. But the fact you've worked on the helmet yourself could go against you, but you only did that as the shop denied you your rights.

    Checked the SHARP site and Oxford Products make Box

    http://sharp.direct.gov.uk/testsratings/box-sz1

    But I'd try the shop again before contacting the manufacturer. Google the sale of goods act and read it.

    Thanks. After reading in that Sharp site that in only 36% of impacts the faceguard remained locked I think I might just forget it!


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