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Have I got an eFibre order ?

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  • 19-11-2013 3:29pm
    #1
    DublinBeaker
    Registered Users Posts: 255 ✭✭


    Hi there,
    After checking your website and talking to the live chat guys, they confirmed I could get eFibre.
    So I went head and ordered it on Friday.

    Rang up yesterday to confirm the order and find out my number was not active yet and no order existed on the system for me.

    Was told it will be Thursday week before it was active.
    Upon being available at my number the guys told me my order would appear on the system automatically.

    Is this what is going to happen or will I have to order again.


Comments

  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    DublinBeaker wrote: »
    Hi there,
    After checking your website and talking to the live chat guys, they confirmed I could get eFibre.
    So I went head and ordered it on Friday.

    Rang up yesterday to confirm the order and find out my number was not active yet and no order existed on the system for me.

    Was told it will be Thursday week before it was active.
    Upon being available at my number the guys told me my order would appear on the system automatically.

    Is this what is going to happen or will I have to order again.
    Hi DublinBeaker

    You should have been given an order number however please PM me the name you placed the order in including the full address for this line and I'll look into this in more detail.

    Thanks

    Al


  • Options
    #3
    DublinBeaker
    Registered Users Posts: 255 ✭✭DublinBeaker


    eircom: Alan wrote: »
    DublinBeaker wrote: »
    Hi there,
    After checking your website and talking to the live chat guys, they confirmed I could get eFibre.
    So I went head and ordered it on Friday.

    Rang up yesterday to confirm the order and find out my number was not active yet and no order existed on the system for me.

    Was told it will be Thursday week before it was active.
    Upon being available at my number the guys told me my order would appear on the system automatically.

    Is this what is going to happen or will I have to order again.
    Hi DublinBeaker

    You should have been given an order number however please PM me the name you placed the order in including the full address for this line and I'll look into this in more detail.

    Thanks

    Al
    PM'd there.


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    DublinBeaker wrote: »
    eircom: Alan wrote: »
    DublinBeaker wrote: »
    Hi there,
    After checking your website and talking to the live chat guys, they confirmed I could get eFibre.
    So I went head and ordered it on Friday.

    Rang up yesterday to confirm the order and find out my number was not active yet and no order existed on the system for me.

    Was told it will be Thursday week before it was active.
    Upon being available at my number the guys told me my order would appear on the system automatically.

    Is this what is going to happen or will I have to order again.
    Hi DublinBeaker

    You should have been given an order number however please PM me the name you placed the order in including the full address for this line and I'll look into this in more detail.

    Thanks

    Al
    PM'd there.
    Hi DublinBeaker

    I've not received anything from you yet? Are you sure you PM'd me?

    Al


  • Options
    #5
    DublinBeaker
    Registered Users Posts: 255 ✭✭DublinBeaker


    what about now


  • Options
    #6
    DublinBeaker
    Registered Users Posts: 255 ✭✭DublinBeaker


    DublinBeaker wrote: »
    what about now

    Hi there. Did you get it.


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  • Options
    #7
    DublinBeaker
    Registered Users Posts: 255 ✭✭DublinBeaker


    DublinBeaker wrote: »
    what about now

    Hi there. Did you get it.


  • Options
    #8
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    DublinBeaker wrote: »
    DublinBeaker wrote: »
    what about now

    Hi there. Did you get it.
    Hi DublinBeaker

    Got it, thanks. I'll look into this and get back to you shortly.

    Thanks

    Al


  • Options
    #9
    DublinBeaker
    Registered Users Posts: 255 ✭✭DublinBeaker


    Hi there,
    I went ahead and ordered efibre but was wondering what was the current status of my order.
    Can I PM you the order number please.
    Thanks,


  • Options
    #10
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    DublinBeaker wrote: »
    Hi there,
    I went ahead and ordered efibre but was wondering what was the current status of my order.
    Can I PM you the order number please.
    Thanks,

    Hi DublinBeaker,

    Ok perfect. Yes please send on your order number and I'll check it for you?

    Tracey


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