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Cancelled Eircom inside cooling off period.

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  • 20-11-2013 7:21pm
    #1
    agfasfos
    Registered Users Posts: 263 ✭✭


    I cancelled Talk & Broadband within 24 hrs of initial order. There is a 10 day cooling off period. Eircom can find no record of the cancellation & have billed me more than €500 early cancellation fee, I was aware of cooling off period & ENSURED call was made ASAP, being passed from Billy to Jack & no one in authority will talk to me, has anyone else experienced this sort of behaviour from Eircom ?


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    agfasfos wrote: »
    I cancelled Talk & Broadband within 24 hrs of initial order. There is a 10 day cooling off period. Eircom can find no record of the cancellation & have billed me more than €500 early cancellation fee, I was aware of cooling off period & ENSURED call was made ASAP, being passed from Billy to Jack & no one in authority will talk to me, has anyone else experienced this sort of behaviour from Eircom ?
    Hi agfasfos

    If you would like to PM me your landline number or account number I'll look into this further.

    Thanks

    Al


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    #3
    agfasfos
    Registered Users Posts: 263 ✭✭agfasfos


    Thanks Al, I have sent you a PM.


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    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    agfasfos wrote: »
    Thanks Al, I have sent you a PM.

    Hi agfasfos

    I haven’t received a PM from you yet? Are you sure it has sent?

    Thanks

    Al


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