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Need help cancelling eVision from eircom agent on boards?

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  • 21-11-2013 11:35pm
    #1
    odckdo
    Closed Accounts Posts: 413 ✭✭


    I tried cancelling eVision over the phone today. I was bounced around between 5 different agents and each time asked for my full details only to be told they couldn't help me. Wasted 30 minutes. In the end I was put on hold for ages so I had to hang up.

    Can one of the eircom people on boards help with me this? I can PM my details.


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  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    odckdo wrote: »
    I tried cancelling eVision over the phone today. I was bounced around between 5 different agents and each time asked for my full details only to be told they couldn't help me. Wasted 30 minutes. In the end I was put on hold for ages so I had to hang up.

    Can one of the eircom people on boards help with me this? I can PM my details.

    Hi odckdo
     
    It can be sometimes difficult to speak to the correct department and I apologise for the inconvenience caused.
     
    Please contact eircom cancellations on free phone 1901 while making sure to enter your landline number when prompted by the recorded message and then following option 4 and then option 3 when prompted.
     
    Thanks
     
    Al


  • Options
    #3
    odckdo
    Closed Accounts Posts: 413 ✭✭odckdo


    eircom: Alan wrote: »
    odckdo wrote: »
    I tried cancelling eVision over the phone today. I was bounced around between 5 different agents and each time asked for my full details only to be told they couldn't help me. Wasted 30 minutes. In the end I was put on hold for ages so I had to hang up.

    Can one of the eircom people on boards help with me this? I can PM my details.

    Hi odckdo
     
    It can be sometimes difficult to speak to the correct department and I apologise for the inconvenience caused.
     
    Please contact eircom cancellations on free phone 1901 while making sure to enter your landline number when prompted by the recorded message and then following option 4 and then option 3 when prompted.
     
    Thanks
     
    Al
    Alan,

    I did all that. I read a thread recently where someone was having the same problem cancelling eVision.

    It is not good customer service to be put in a loop for 30 minutes and end back with the first agent and to be put back on hold again?

    Weeks ago Eircom rang me if I wanted to be on the original TV trial. I had to give 1 hour of my time to the Eircom engineer to install eVision. (I have a contract with Sky so eVision doesn't suit me at the moment.)

    I got an email from the tvtrials team this morning who said they would do the cancellation.

    My telephone experience was not good enough, I am sorry to say...

    Paul


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    odckdo wrote: »
    eircom: Alan wrote: »
    odckdo wrote: »
    I tried cancelling eVision over the phone today. I was bounced around between 5 different agents and each time asked for my full details only to be told they couldn't help me. Wasted 30 minutes. In the end I was put on hold for ages so I had to hang up.

    Can one of the eircom people on boards help with me this? I can PM my details.

    Hi odckdo
     
    It can be sometimes difficult to speak to the correct department and I apologise for the inconvenience caused.
     
    Please contact eircom cancellations on free phone 1901 while making sure to enter your landline number when prompted by the recorded message and then following option 4 and then option 3 when prompted.
     
    Thanks
     
    Al
    Alan,

    I did all that. I read a thread recently where someone was having the same problem cancelling eVision.

    It is not good customer service to be put in a loop for 30 minutes and end back with the first agent and to be put back on hold again?

    Weeks ago Eircom rang me if I wanted to be on the original TV trial. I had to give 1 hour of my time to the Eircom engineer to install eVision. (I have a contract with Sky so eVision doesn't suit me at the moment.)

    I got an email from the tvtrials team this morning who said they would do the cancellation.

    My telephone experience was not good enough, I am sorry to say...

    Paul
    Hi odckdo


    It's good to see that you have been emailed but I'm sure the level of disappointment created by the phone calls still remains. I'm very sorry to hear of the inconvenience caused.

    Feel free to let us know if you require assistance in the future.

    Thanks

    Al


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