Reduced Broadband Speeds in Tramore

cookie.monster

Sully wrote: »

Afaik, eircom handed out a lot of redundancies of in house staff and gave the contract to KN Networks but eircom were planning on giving this to a new firm and not renewing KNs contract. Was told based in the North? But KN are still on the ground as they did a line install in Tramore yesterday.

thats prob the delay so?? i doubt it that they hate tramore or something as there making an investment in putting fibre in, it will defo be worth the wait from a tramore man living in town

Sully

cookie.monster wrote: »

thats prob the delay so?? i doubt it that they hate tramore or something as there making an investment in putting fibre in, it will defo be worth the wait from a tramore man living in town

This is normal enough, doesn't surprise me it's been delayed!

robocode

Spoke with a local engineer today and he said end of May is what they're hearing now

looksee

Sorry if this is a daft question, but I am with eircom, when the fibre becomes available do I have to sign on for a new account with them or will there be an automatic improvement? Their efibre website seems to suggest you need a new account, but the upgrade is free.

SweetCaliber

looksee wrote: »

Sorry if this is a daft question, but I am with eircom, when the fibre becomes available do I have to sign on for a new account with them or will there be an automatic improvement? Their efibre website seems to suggest you need a new account, but the upgrade is free.

The upgrade is free as far as I know but you start a new contract with them when your get upgraded. Same account as far as I know.

gary_walsh17

looksee wrote: »

Sorry if this is a daft question, but I am with eircom, when the fibre becomes available do I have to sign on for a new account with them or will there be an automatic improvement? Their efibre website seems to suggest you need a new account, but the upgrade is free.

No. Full Stop. You do not have to sign for a new account, but you do need to sign to a new contract as you would be signing to a new package (if you are not on one of the current up to 100Mb/s packages). I am a Vodafone customer, Vodafone for the last few month have only offered their fibre deals to customers (a non fibre customer gets up to 24Mb/s on their line/package).

When fibre becomes available I am entitled to the full 100Mb/s speed as part of my deal, HOWEVER, I do not have a new SuperHub modem which is required and with all fibre services, an Engineer visit is required (approx 1 hour max) to install a new socket and the new SuperHub modem (Charge is €30 euro).

I will be notified when fibre is available and when it is I have to contact Vodafone to get my install and the activation of the service.

I signed up for 12 month contract back in January so I just have to pay the €30 modem fee (install is free). So I am already 4 months down on the contract. An 18 or 24 month contract will get you the same but the modem for cheaper or free.

I hope this helps looksee

looksee

Thanks gary, yes I meant a new contract, not a new account! Thanks for that.

cookie.monster

with efibre i signed up to 18 month contract and first six months are €30 and after six months its €45

SweetCaliber

I noticed they have moved the Cabinet in Somerville, why I haven't a clue as the old copper cabinet is up against the wall and they have now moved the eFibre cabinet away from the wall and out in the middle of the grass.

Sully

How are people who had their BB speeds improve finding it? I've been away all weekend but a lot of people on Facebook saying it's been very slow, and it's very slow this evening for me too. I've done a few tests recently, randomly, and the speeds have been brutal.

SweetCaliber

Sully wrote: »

How are people who had their BB speeds improve finding it? I've been away all weekend but a lot of people on Facebook saying it's been very slow, and it's very slow this evening for me too. I've done a few tests recently, randomly, and the speeds have been brutal.

Yeah, speeds are varying and for the last couple of nights from 1am till 3am no broadband and its not just me, friends around tramore have been reporting the same.

Sully

SweetCaliber wrote: »

Yeah, speeds are varying and for the last couple of nights from 1am till 3am no broadband and its not just me, friends around tramore have been reporting the same.

I wish I could schedule a speed test here ha! I've done a few this evening and the max I got was 6 which is half whst I usually get. It's no longer consistent snd I've been watching this a while.

Will flag it again with the chap in UTV that's been chasing eircom who claim it was addressed (it was).

iScopedThePope

Thought I'd just jump on the bandwagon here and say I've had no internet connection at all since Friday (Came on for a couple of hours Saturday but went off that evening, still not back on). Just wondering if anyone else in the Tramore area is experiencing this from eircom, not sure if its been the bad weather Friday/Sat night or because of eFibre works or what but its disgraceful given the speed issues we've had to put up with over the last few months (In my experience)

tramoreman

iScopedThePope wrote: »

Thought I'd just jump on the bandwagon here and say I've had no internet connection at all since Friday (Came on for a couple of hours Saturday but went off that evening, still not back on). Just wondering if anyone else in the Tramore area is experiencing this from eircom, not sure if its been the bad weather Friday/Sat night or because of eFibre works or what but its disgraceful given the speed issues we've had to put up with over the last few months (In my experience)

eircom went off twice last week late at night but came back on within a hour or two each night try turning your wifi off and on that might work

nobodyknows

SweetCaliber wrote: »

Yeah, speeds are varying and for the last couple of nights from 1am till 3am no broadband and its not just me, friends around tramore have been reporting the same.

The exact same thing happened with me, while annoying I wasn't too bothered as its not a time I'm usually online, lets just hope it doesn't start happening during the day

also as of this morning my line is showing on eircom as enabled for efibre like other have said here, called them but they said as far as they are aware its not ready until mid may, they said signs are good that it won't be delayed again. (kinda sounds like he might of been trying to fob me off)
completely forgot to ask about the 1am-3am issue.

JMcL

Sully wrote: »

I wish I could schedule a speed test here ha! I've done a few this evening and the max I got was 6 which is half whst I usually get. It's no longer consistent snd I've been watching this a while.

Sully, if you've got a Linux box around, check out speedtest-cli. Wrap it in a cron job, pipe the output to a log file and echo the time as well so you know when it ran

Kylo Ren

yeah...

nobodyknows

The Eircom coverage map now show Tramore as being available for efibre so they might of moved it up from mid may to now , it would seem Ferrybank in waterford has been delayed until june

Ballyv24

nobodyknows wrote: »

The Eircom coverage map now show Tramore as being available for efibre so they might of moved it up from mid may to now , it would seem Ferrybank in waterford has been delayed until june

Go to http://eircomwholesale.ie/Our_Network/ and click on "NGA FIBRE BROADBAND NETWORK"

Then when you zoom in on Tramore you can see the Cabinets. Each one now has a go live date (Fairly sure that none of them had a go live date yesterday)

The earliest that I can see is the 14th (crossing fingers)

SweetCaliber

Ballyv24 wrote: »

Go to http://eircomwholesale.ie/Our_Network/ and click on "NGA FIBRE BROADBAND NETWORK"

Then when you zoom in on Tramore you can see the Cabinets. Each one now has a go live date (Fairly sure that none of them had a go live date yesterday)

The earliest that I can see is the 14th (crossing fingers)

Absolutely shocked that cabinets that were installed after the cabinet in my estate are going live on the 14th and yet mine still has no date.

From what I can see theres no date on my cabinet still so it means its going to be after May before eFibre comes to my estate.

Getting sick of this now, I don't understand how the latest cabinets to be installed have dates and the ones that were installed months ago still have none.

Ballyv24

I think that after all of this waiting.. I am going to wait until mid summer when my vodafone contract is up so I can sign up to eircom evision.

Won't be happy waiting, but I could save a good bit in comparison to sky.

SteJay

When I log into myeircom I can order the fibre up to 40mbps for free but its an 18 month contract and it says the first available date for installation is may 25th afaik

I'm living along the ring .18 month contract is a bit harsh. I wonder will Magnet pigyback on eircoms fibre network-they offer no contract deals on BB

DaveC85

Spotted the shockingly slow speeds the other night and got onto tech straight away(not giving them a minute's piece right at the start) and had an engineer sent out this morning. Speeds were ok this afternoon but once again congestion is the issue. He as per usual found no issues other than congestion.

The fibre according to him is good to go,they are just waiting on the esb to connect them up to be powered. Either way this whole issue has gone on for far too long.

Shazer01

DaveC85 wrote: »

Spotted the shockingly slow speeds the other night and got onto tech straight away(not giving them a minute's piece right at the start) and had an engineer sent out this morning. Speeds were ok this afternoon but once again congestion is the issue. He as per usual found no issues other than congestion.

The fibre according to him is good to go,they are just waiting on the esb to connect them up to be powered. Either way this whole issue has gone on for far too long.

I agree. This has gone on far too long. My speed should be 5 meg download. I sometimes get 4.5 if I am lucky. But the last few days my download speed had gone down to .5 megs. Shockingly bad. Considering I use the broadband to stream netflix etc it means I have no entertainment for myself in the house. And the kids are driving me crazy cause they can't go out of the house. It hasn't stopped raining in days here. I won't be paying my next monthly bill to vodafone. It's unusable.

Shazer01

DaveC85 wrote: »

Spotted the shockingly slow speeds the other night and got onto tech straight away(not giving them a minute's piece right at the start) and had an engineer sent out this morning. Speeds were ok this afternoon but once again congestion is the issue. He as per usual found no issues other than congestion.

The fibre according to him is good to go,they are just waiting on the esb to connect them up to be powered. Either way this whole issue has gone on for far too long.

I agree. This has gone on far too long. My speed should be 5 meg download. I sometimes get 4.5 if I am lucky. But the last few days my download speed had gone down to .5 megs. Shockingly bad. Considering I use the broadband to stream netflix etc it means I have no entertainment for myself in the house. And the kids are driving me crazy cause they can't go out of the house. It hasn't stopped raining in days here. I won't be paying my next monthly bill to vodafone. It's unusable.

DaveC85

Shazer01 wrote: »

I agree. This has gone on far too long. My speed should be 5 meg download. I sometimes get 4.5 if I am lucky. But the last few days my download speed had gone down to .5 megs. Shockingly bad. Considering I use the broadband to stream netflix etc it means I have no entertainment for myself in the house. And the kids are driving me crazy cause they can't go out of the house. It hasn't stopped raining in days here. I won't be paying my next monthly bill to vodafone. It's unusable.

Could always go to the expense of renting dvd's from the new xtra-vision section in centra to pacify the kids but that's more expense for you that we all know vodafone won't re imburse you. When it rains my garden is a bog after so I get the cabin fever with the kids. Another consequence of poor speeds.

In the past 6 months,prior to thursday night I think we've only had maybe 3 weeks of a constant speed after 6pm.Since November I've not been able to play online games,stream matches, stream tv, use multiple devices past 6pm(thankfully no fights broke out) and downloading severly restricted. This is not what we paid for nor signed up for.

I've been onto tech twice with a new router on the way to magically solve the problem. If by the arrival of that router,the speeds don't improve( and I doubt they will) I'll be onto customer service to inform them of another month they won't be paid for. I'd encourage everyone to do the same.

We're paying for in the majority of case's for 8meg broadband,feck this "up to" argument. It states no where in the t&c's that our service will be reduced due to increased numbers or faulty equipment so don't take their bs excuse's and stick it to them. 6 months guy's at €45 p/m for a scabby service that realistically no one has enjoyed. Screw that. It's hard enough to come by as it is and even harder to hand over when your not getting your money's worth

Sully

If more people stopped moaning and went to comreg we might see a change!

tramoreman

according to http://www.eircom.net/efibreinfo/map/
it is now available dont know how exact it is

DaveC85

Sully wrote: »

If more people stopped moaning and went to comreg we might see a change!

Went to them twice already but I agree,if it's not more than one or two people it'll just be over looked in the hopes that fibre covers it up.

Sully

tramoreman wrote: »

according to http://www.eircom.net/efibreinfo/map/
it is now available dont know how exact it is

There not accepting orders until May 14th.

Also to the previous poster about the ESB not be linked up, a local engineer told me he has his house on the fibre network in Tramore. Maybe it's just you cabinet, but I would have suspected that was wired up ages ago.

UTV didn't reply to my request to re-open to the case, so I am going to ask Comreg to re-open the case. The speeds tonight are brutal.

DaveC85

Sully wrote: »

There not accepting orders until May 14th.

Also to the previous poster about the ESB not be linked up, a local engineer told me he has his house on the fibre network in Tramore. Maybe it's just you cabinet, but I would have suspected that was wired up ages ago.

UTV didn't reply to my request to re-open to the case, so I am going to ask Comreg to re-open the case. The speeds tonight are brutal.

I would've expected that too Sully,otherwise without power how would they know whether its properly configured. Obviously power is needed. Just another one of the varied many excuses at their disposal.

Couldn't even stream the liverpool v palace game that was meant to be a cracker. Even on the lowest quality stream, my 0.5 mbps connection just wasn't enough

mr.noobie

Maybe Eircom are making the congestion issues here even worse than usual in the last few days to drives us all into fibre contracts :rolleyes:

Shazer01

mr.noobie wrote: »

Maybe Eircom are making the congestion issues here even worse than usual in the last few days to drives us all into fibre contracts :rolleyes:

I'll gladly take a fibre contact. Asap. I'm wondering if the service will be as good as is advertised. I'd love 50meg. But I bet you it won't come close to that, whenever it actually gets here. That is If current standards are anything to judge by.

Shazer01

mr.noobie wrote: »

Maybe Eircom are making the congestion issues here even worse than usual in the last few days to drives us all into fibre contracts :rolleyes:

I'll gladly take a fibre contact. Asap. I'm wondering if the service will be as good as is advertised. I'd love 50meg. But I bet you it won't come close to that, whenever it actually gets here. That is If current standards are anything to judge by.

Sully

Re-opened my case with Comreg today.

daviddunne1992

Hi guys,
I'm just wondering if anyone can tell me what the mobile internet is like in Tramore these days?
Particularly near the south shore apartments near the beach?
I will be spending a few weeks there in July and I'd like to have decent internet on my phone.
Thanks

Shazer01

daviddunne1992 wrote: »

Hi guys,
I'm just wondering if anyone can tell me what the mobile internet is like in Tramore these days?
Particularly near the south shore apartments near the beach?
I will be spending a few weeks there in July and I'd like to have decent internet on my phone.
Thanks

3g with meteor is quite good as there is a mast close by. You could try that and just use it when you need to. But the credit when you need to.

Shazer01

daviddunne1992 wrote: »

Hi guys,
I'm just wondering if anyone can tell me what the mobile internet is like in Tramore these days?
Particularly near the south shore apartments near the beach?
I will be spending a few weeks there in July and I'd like to have decent internet on my phone.
Thanks

3g with meteor is quite good as there is a mast close by. You could try that and just use it when you need to. But the credit when you need to.

DaveC85

Got a call from an agent from eircon today,can't say which dept she was from because she was very hard to understand. What I understood quite clearly though was how she said this "issue" which she never confirmed was congestion and I didn't want to try get out of her was that it was two continue for 2 weeks!!!

I asked in that case would fibre be enabled then over the next 3 weeks(5 days till some cabinets come online according to their map) to which the reply was that wasn't her dept so she didn't know.

I was in work so I barely had time to push the subject or to call eircon myself. Informed her to make a note on my account though in case I can't get through to someone in billing that this month's bill might not be paid based on 3 out of 4 weeks being terrible service. Although tonight and last night I've not suffered congestion so fingers crossed for the weekends football being watchable

Sully

They accepted at least last month that there was an issue in the Tramore exchange, and then reported it back as fixed. It was for me, for a while, but the fix is no longer there.

eircom told me on Boards that we can't order fibre until the 14th. Perhaps they may, or other providers may, take pre-orders. They used to do that when I worked for them anyway.

SweetCaliber

Sully wrote: »

They accepted at least last month that there was an issue in the Tramore exchange, and then reported it back as fixed. It was for me, for a while, but the fix is no longer there.

eircom told me on Boards that we can't order fibre until the 14th. Perhaps they may, or other providers may, take pre-orders. They used to do that when I worked for them anyway.

Did you hear anything about the Somerville cabinet? It was installed the same time as the Riverstown one yet nearly all cabinets including the Riverstown one has a go live date and the somerville one doesnt.

The cabinet in Monvoy and outside Ard na Groi were installed nearly a month after the Somerville one yet they are going live in 4 days and Somerville still has nothing.

Would be great if you knew anything Sully, cheers!

Sully

SweetCaliber wrote: »

Did you hear anything about the Somerville cabinet? It was installed the same time as the Riverstown one yet nearly all cabinets including the Riverstown one has a go live date and the somerville one doesnt.

The cabinet in Monvoy and outside Ard na Groi were installed nearly a month after the Somerville one yet they are going live in 4 days and Somerville still has nothing.

Would be great if you knew anything Sully, cheers!

The issue of fibre has been raised by a local Cllr & TD on at least one occasion. eircom are a bit random with live dates and tend not to give away much. So lets wait and see but continue with comreg.

Shazer01

SweetCaliber wrote: »

Did you hear anything about the Somerville cabinet? It was installed the same time as the Riverstown one yet nearly all cabinets including the Riverstown one has a go live date and the somerville one doesnt.

The cabinet in Monvoy and outside Ard na Groi were installed nearly a month after the Somerville one yet they are going live in 4 days and Somerville still has nothing.

Would be great if you knew anything Sully, cheers!

it's looking like the 14 may according to the tel no checker on eircom homepage.

Shazer01

SweetCaliber wrote: »

Did you hear anything about the Somerville cabinet? It was installed the same time as the Riverstown one yet nearly all cabinets including the Riverstown one has a go live date and the somerville one doesnt.

The cabinet in Monvoy and outside Ard na Groi were installed nearly a month after the Somerville one yet they are going live in 4 days and Somerville still has nothing.

Would be great if you knew anything Sully, cheers!

it's looking like the 14 may according to the tel no checker on eircom homepage.

thatwilldopig

Got an email from Eircom today to say that eFibre was now available to me but the link within to email to sign up was dead. Contacted Eircom via their live chat on their website and the chap i was talking to said the email was sent out in error to various people and to check back in 48hrs.

robocode

thatwilldopig wrote: »

Got an email from Eircom today to say that eFibre was now available to me but the link within to email to sign up was dead. Contacted Eircom via their live chat on their website and the chap i was talking to said the email was sent out in error to various people and to check back in 48hrs.

They're something else :rolleyes:

DaveC85

Was actually wondered had anybody here heard anything from them? Would've thought seeing that most of us probably complained more than others would at least have heard something from them.

Edited this cause I got the same email's.......

Dear Customer

You recently expressed an interest in switching to eFibre. We are delighted to let you know that eFibre, superfast fibre broadband is now available in your area. With eFibre, you and your family will have the power to connect, learn and play online, all at the same time, at superfast speeds.
So why not switch today?

You will soon enjoy the benefits of superfast fibre broadband – your home is about to change forever.

Dear Customer,

You recently received an email from us informing you that you could receive eFibre.

Unfortunately this email was sent in error and your home has not yet been enabled for eFibre.



As soon as your home can receive eFibre, we will contact you as requested by email.



We apologise for any inconvenience caused.

I love in the 1st one how they say "your home will change forever"......translates to "you'll finally get your moneys worth and an uncongested line"

rex-x

Just ordered eFibre there, in Ard na Groi in Tramore. They said an engineer would visit in 10 days and it would be active to us after that visit. Promised 30mb download speeds so we will see

SweetCaliber

rex-x wrote: »

Just ordered eFibre there, in Ard na Groi in Tramore. They said an engineer would visit in 10 days and it would be active to us after that visit. Promised 30mb download speeds so we will see

Damn you, still sitting here with my local cabinet still not live (in Tramore, Somerville) while nearly all of Tramore is live now.

Completely not fair. Being waiting for this for years now, hope eircom hurry up and turn the cabinet on

Sully

A lot of folk are still suffering congestion with fibre, btw.