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Horizon box hangs. Is this typical?

  • 25-11-2013 6:46pm
    #1
    gerdalt
    Registered Users, Registered Users 2 Posts: 219 ✭✭


    I am a new convert to Horizon. Have it now for about three weeks. I am finding that the box hangs about once every two days or so. Only fix is to power off/on. Symptoms are that the time showing is when it was last switched off. At 5.30 today it is showing 3.05 as the time. Pressing power-on has no effect. Broadband and phone continue to work. Just no TV.
    Reaching in to the back of the box to find the OFF switch is very inconvenient.
    Is this behaviour typical? Should I raise an issue with UPC?
    Ger.


Comments

  • #2
    who_me
    Registered Users, Registered Users 2 Posts: 3,669 ✭✭✭who_me


    Nope, certainly not normal. I've probably had a couple of hangs like that since the start of the trial, but none in many weeks now. You could try resetting to factory defaults, or contacting UPC.


  • #3
    razor70
    Registered Users Posts: 29 ✭razor70


    Mine crashes at least twice a day.

    I have been hanging out for that firmware update which was rumored in mid November. But it's getting ridiculous now.


  • #4
    Wabbit Ears
    Registered Users, Registered Users 2 Posts: 3,043 ✭✭✭Wabbit Ears


    The sw updated the other day, did you not get that?


  • #5
    tfitzgerald
    Registered Users, Registered Users 2 Posts: 2,285 ✭✭✭tfitzgerald


    If it's hanging that often then op I think you should get a new box. Hanging every few days is not right


  • #6
    razor70
    Registered Users Posts: 29 ✭razor70


    Thanks guys, I will get on to UPC about it. Again.


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